Gas Utility Resource Management Solutions

Gas utilities are managing expectations of communities including customers, regulators, government officials and the media.

SAVE CRITICAL TIME WHILE RESPONDING TO GAS EMERGENCIES

With community and employee safety being a top priority for gas utilities, ensuring rapid gas leak response and getting the right crews to the right place at the right time is critical. That’s where ACROS Emergency Resource Management software for gas utilities comes in. ARCOS provides gas utilities with a resource management solution that helps to quickly and efficiently manage and track crews, coordinate logistics, and create comprehensive reporting when it counts most.

“ARCOS is helping our employees respond to emergencies more quickly to ensure customer and public safety by providing timely repairs and restoration of service.”

Jeff Potter | Distribution Dispatch Engineer | Avista Utilities

HOW ARCOS HELPS GAS UTILITIES

RESPOND

ARCOS resource management software helps to reduce crew response time for gas leaks while making it easier to follow union callout rules through emergency response automation. The system also records the steps taken in each emergency situation which helps to eliminate grievances and also provides easy reporting for regulatory groups.

RESTORE

Top gas utilities across North America are using ARCOS gas emergency response software to ensure customer safety by getting crews to gas leak locations faster. For example, Central Hudson Gas and Electric Corporation, serving over 74,000 natural gas customers in the New York area, finds ARCOS essential to their business. Central Hudson outperforms the corporate-set leak response time, as well as the standards set by the New York Public Service Commission.

REPORT

Many gas utility executives, regulators, FERC, FEMA and labor leaders are demanding metric details, compliance, and safety reporting. ARCOS helps prepare you to share critical data in real-time and post emergency events. Automated call out and crew management systems are enabling gas utilities to improve their operational insight into gas leak response with automatic documentation and reporting at your fingertips.

Getting Started for Gas Companies : THE BUSINESS CASE FOR GAS UTILITY RESOURCE MANAGEMENT SOFTWARE

Learn how ARCOS for gas utilities typically pays for itself in one year.

The ARCOS Callout solution for gas utilities pays for itself through the reduction of hard costs alone. When soft costs are added, implementing the solution is one of the easiest and most profitable decisions you will ever make for your company. The ARCOS solution is highly scalable, and will benefit your gas utility whether you are an Investor Owned Utility (IOU) or a Municipal gas utility. It is one of the only systems you will ever implement that will be up and running in about three months. Typically utilities see real return on investment (ROI) within six months, and the system completely pays for itself within one year – resulting in positive cash savings year over year. The chart below shows savings based on an actual business case. Average savings and actual cases may vary.


 

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Hard Cost Savings Opportunities:

Automating the Crew Call Out Process

ANNUAL

Year-After-Year Savings

Reduce callout dispatch time; save 40% of dispatcher’s time

$33,000

Reduce paid crew wait time

$36,000

Reduce callout documentation time

$45,000

Reduce list maintenance time

$45,000

Reduce supervisor’s time during callout (20% of 5 FTE’s time)

$60,000

Eliminate cost of grievances (avoiding) or settle-up costs

$10,000

TOTAL HARD COSTS

$229,000

SOFT COST SAVINGS OPPORTUNITIES

Provide visibility into front-line performance

$75,000

Maintenance of homegrown system for data entry and reporting

$50,000

Court fees, media training

$100,000

Gas leaks response fines from regulators

$50,000

TOTAL SOFT COSTS

$275,000

TOTAL SAVINGS

$504,000

Learn how your gas utility can start saving!