Gas utilities need to solve service interruptions quickly and safely.
ARCOS HELPS SAVE CRITICAL TIME WHILE RESPONDING TO GAS EMERGENCIES
With community and employee safety being a top priority for gas utilities, ensuring rapid gas leak response and getting the right crews to the right place at the right time is critical. That’s where the ARCOS Gas Utility Resource Management Software comes in, we help to quickly and efficiently manage and track crews, coordinate logistics, and create comprehensive reporting where it counts the most, internally.
“ARCOS is helping our employees respond to emergencies more quickly to ensure customer and public safety by providing timely repairs and restoration of service.”
Jeff Potter | Distribution Dispatch Engineer | Avista Utilities
HOW ARCOS PROVIDES FIELD CREW MOBILITY SOLUTIONS FOR GAS LINEMEN
RESPOND
ARCOS gas utility resource management software helps to reduce crew response time for gas leaks while making it easier to follow union callout rules through emergency response automation. The system also records the steps taken in each emergency situation which helps to eliminate grievances and also provides easy reporting for regulatory groups.
RESTORE
Top gas utilities across North America are using ARCOS gas emergency response software to ensure customer safety by getting crews to gas leak locations faster. For example, Central Hudson Gas and Electric Corporation, serving over 370,000 natural gas and electric customers in the New York area, finds ARCOS essential to their business. Central Hudson outperforms the corporate-set leak response time, as well as the standards set by the New York Public Service Commission.
REPORT
Many gas utility executives, regulators, FERC, FEMA and labor leaders are demanding metric details, compliance, and safety reporting. ARCOS helps prepare you to share critical data in real-time and post emergency events. Automated call out and crew management systems are enabling gas utilities to improve their operational insight into gas leak response with automatic documentation and reporting at your fingertips.
Getting Started for Gas Companies: THE BUSINESS CASE FOR GAS UTILITY RESOURCE MANAGEMENT SOFTWARE
ARCOS pipeline field service management systems will typically show a return on investment, (ROI) in less than one year.
The ARCOS Callout solution for gas utilities pays for itself through the reduction of hard costs alone. When soft costs are added, implementing the solution is one of the easiest and most profitable decisions you will ever make for your company. The ARCOS solution is highly scalable, and will benefit your gas utility whether you are an Investor Owned Utility (IOU) or a Municipal gas utility. Typically utilities see real return on investment (ROI) within six months, and the system completely pays for itself within one year – resulting in positive cash savings year over year. The chart below shows savings based on an actual business case. Average savings and actual cases may vary.
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ANNUAL HARD COST SAVING OPPORTUNITIES |
|
| Reduce callout dispatch time; save 40% of dispatcher’s time | $33,000 |
|
Reduce crew paid wait time |
$36,000 |
|
Reduce call out documentation time |
$45,000 |
|
Reduce list maintenance time |
$45,000 |
|
Reduce supervisor’s time during callout (20% of 5 FTE’s time) |
$60,000 |
|
Eliminate cost of grievances (avoiding) or settle-up costs |
$10,000 |
TOTAL ANNUAL HARD COST SAVING OPPORTUNITIES |
$229,000 |
ANNUAL SOFT COST SAVING OPPORTUNITIES |
|
|
Provides visibility into front-line performance |
$75,000 |
|
Maintenance of homegrown system for data entry and reporting |
$50,000 |
|
Court fees, media training |
$100,000 |
|
Gas leaks response fines from regulators |
$50,000 |
TOTAL ANNUAL SOFT COST SAVING OPPORTUNITIES |
$275,000 |
TOTAL ANNUAL COST SAVING OPPORTUNITIES |
$504,000 |
