Software Implementation and Training for Utilities

SEAMLESS TRANSITIONS FOR UTILITIES IN THREE TO FOUR MONTHS

ARCOS’ highly experienced resource management software implementation team will get your utility up and running within 18 – 20 weeks with their proven and reliable process. You can rely on ARCOS to make sure your implementation and training process goes smoothly—happening on time and within budget. Here’s an outline of what you can expect.

SALES TRANSITION

• Transitional Meeting- ensuring a smooth transition from sales to implementation
• Project Charter – Document explaining scope of project and visibility across organization

DISCOVERY

• Implementation Workshop – 2 days, onsite
• System Implementation Guide – a “Master Blueprint” for configuring your system
• Call Flow Diagrams – How will ARCOS communicate with employees?

QA SYSTEM CONFIGURED

ARCOS Configures the QA Test System

• Typically 4 – 6 weeks
• Configured directly from the System Implementation Guide (SIG), ARCOS Callout Example document (ACE) and other discovery documents that were gathered
• Testing and Validation
• QA System always accessible
• Post go-live testing and training

TESTING DELIVERY

Configuration Workshop

– 2 days, onsite

• Formal configuration of the QA System
• Train system administrators and super-users
• How to setup your ARCOS System, how to test

TESTING

Customer Testing

– 30 day period

ARCOS Testing

• Ongoing testing by ARCOS QA Team
• Verifying functionality in system based SIG and Call Flow documents

TRAINING DELIVERY

Train-the-Trainer

– 2 days, onsite

• Training the SMEs, Managers, Team Leads, Admins and corporate trainers

TRAINING

Employee Training – 1 – 2 weeks

• Craft/Union Employee Training
• Training Documentation
  • Job-aids, wallet cards, system guides

LAUNCH

Go – Live

• Rollout per Operations Center
• ARCOS Support
  • Dedicated ARCOS Support
  • Professional Services team AND Customer Support
  • Advice and real-time monitoring
  • Callout-by-callout analysis