A software training program designed specifically for utility success.
SEAMLESS TRANSITIONS FOR UTILITIES IN THREE TO FOUR MONTHS
ARCOS’ highly experienced resource management software implementation team will get your utility up and running within 18 – 20 weeks with their proven and reliable process. You can rely on ARCOS to make sure your implementation and training process goes smoothly—happening on time and within budget. Here’s an outline of what you can expect.
“I always use ARCOS as an example of how vendor provided software service can be more effective and responsive to needs than developing and managing in house.”
Don King | Supervisor C&M | Lee County Electric Cooperative
SALES TRANSITION
- Transitional Meeting- ensuring a smooth transition from sales to implementation
- Project Charter – Document explaining scope of project and visibility across organization
DISCOVERY
- Implementation Workshop – 2 days, onsite
- System Implementation Guide – a “Master Blueprint” for configuring your system
- Call Flow Diagrams – How will ARCOS communicate with employees?
QA SYSTEM CONFIGURED
ARCOS Configures the QA Test System
- Typically 4 – 6 weeks
- Configured directly from the System Implementation Guide (SIG), ARCOS Callout Example document (ACE) and other discovery documents that were gathered
- Testing and Validation
- QA System always accessible
- Post go-live testing and training
TESTING DELIVERY
Configuration Workshop
– 2 days, onsite
- Formal configuration of the QA System
- Train system administrators and super-users
- How to setup your ARCOS System, how to test
TESTING
Customer Testing
– 30 day period
ARCOS Testing
- Ongoing testing by ARCOS QA Team
- Verifying functionality in system based SIG and Call Flow documents
TRAINING DELIVERY
Train-the-Trainer
– 2 days, onsite
- Training the SMEs, Managers, Team Leads, Admins and corporate trainers
TRAINING
Employee Training – 1 – 2 weeks
- Craft/Union Employee Training
- Training Documentation
- Job-aids, wallet cards, system guides
LAUNCH
Go – Live
- Rollout per Operations Center
- ARCOS Support
- Dedicated ARCOS Support
- Professional Services team AND Customer Support
- Advice and real-time monitoring
- Callout-by-callout analysis