Optimize Field Operations
ARCOS Mobile Workbench helps utilities deliver results that improve reputation and customer satisfaction. Its powerful digital workflows connect your teams in real time via any mobile device, streamlining field work and operations. During emergency response, drop restoration times from days to hours, improving customer satisfaction while maintaining safety. Accelerate capital construction projects and minimize material loss, delivering efficient work. Easily pivot between planned and unplanned work in a single system optimized for the ways utilities operate.
Streamline Work
Real-time updates in the field help crews prioritize and execute work
Simplify Operations
Connect all personnel across field operations in focused digital workflows
Consolidate Apps
A single mobile app for all crews and all work, from daily jobs to emergency response
Simplify Complex Processes
Whether using paper-based or siloed digital systems, managing crews and work can be complex. ARCOS Mobile Workbench keeps it simple and brings everything together—native, non-native, and mutual aid crews; assessment and repair workflows; and crews in the field alongside staff. From daily work to complex long-cycle construction, unplanned outages to major emergency restoration—it’s one app, for all your work and crews, responsive and easy to use.
Keep Your Jobs and Crews Moving
Get the right crews assigned, empowered with the right information to finish the job on the first truck roll. With Mobile Workbench, crews and back office staff are connected in real time, reducing delays caused by reviewing and closing out jobs. Complete work more quickly and improve restoration estimates to customers during major outages.
Maximize Safety
Mobile Workbench delivers real-time situational awareness to crews in the field. Critical details, such as the latest circuit maps, are always at their fingertips. As portions of the grid are energized during restoration, map updates allow crews to see where it’s safe to work and where lines are now live.
Workflows Configured for Results
Mobile Workbench is a field service management platform that stretches across field mobility and back office operations, with solution sets that simplify and accelerate damage assessment and restoration and construction. Together, they bring together the best capabilities for both daily maintenance and construction and critical emergency response.
Damage Assessment & Restoration
Stay Ahead of the Storm – Manage Storms Better
Mobile Workbench White Paper
Discover how our mobile workforce management software can give crews real-time information on customers, assets, hazards, and more.
A Mobile App That Works The Way Utilities Do
- Document and repair accidental third-party damage.
- Manage and track damage assessments for customer-reported power outages.
- Map structural, transport, switchable, and non-switchable assets alongside work and supporting documents.
- Automatically capture job details and enable crews to attach photos to document damage for repair and reimbursement.
- Track materials used during jobs and manage the return and inventory update of unused items to prevent theft or loss.
Configured to the Way Electric IOUs, Cooperatives, and Municipal Utilities Work
Connect the Field and Back Office
Bring all of your disconnected systems together through powerful API integrations to power real-time communication between the field and back office.
Match the Right Job and Technician
Automate crew selection and job assignment based on union rules, exceptions and other configurable criteria.
Configurable Service Area Maps
Setup icons and colors in your own company standards to map structural, transport, switchable, and non-switchable assets alongside work and supporting documents.
Bring the Right Tools For the Job
Empower service teams to collaborate around a shared view of the job.
Simplify Hybrid Workforce Management
Blue sky or emergency response, seamlessly manage both employees and contractors, automatically capture time sheets, benchmark crew performance, and reduce paid wait time.
Accelerate Insurance and FEMA Payments
Automatically capture job details and enable crews to attach photos to document Damage by Outside Party claims and FEMA reimbursement.
Trusted by Industry Leaders
From the largest electric and gas utilities in North America to major airlines, Fortune 150 energy companies and more, leaders put their trust in us.
Knowledge is Power
Learn how we are helping companies elevate efficiencies and customer satisfaction with our mobile workforce management tools by reading our case studies and white papers. Or, hear it in the words of our customers by watching our video series.
How Technology Transforms Your Field Operations
The Need for Advanced Mobile Workforce Management in the Utilities Sector
Connect With Mobile Workbench Today
Bring all of your disconnected systems together and enable real time communication between the field and back office with mobile workforce management tools today.