Uniting utilities and utility service providers so shared resources are quickly and accurately delivered in a fully documented process.
How can ARCOS solutions help your organization during the COVID-19 pandemic? Click here to find out!
FIND AND SCHEDULE THE RIGHT UTILITY SERVICE PROVIDER QUICKLY AND EFFICIENTLY
Resource Assist™ bridges the gap between utilities and contractors. During emergencies or other major events, utilities may find themselves in need of additional resources. This challenging process often includes identifying resources needed, reaching out to multiple utility service providers, checking the contractor’s available resources, integrating committed external resources into ARCOS solutions, releasing those resources and finally having accurate reporting for post-event summaries.
With Resource Assist this is no longer the case. ARCOS has created a centralized platform that unites utilities and utility service providers to automate the acquisition and assignment of contracted resources. Utilities now have instant clarity on which resources are available, as well as seamless integration with the ARCOS platform, so that they can all be managed in the same way. By reducing the amount of manual work and data re-entry in the current process, utilities can cut response time, speed up restoration and increase efficiency when requesting outside resources.
Interested in seeing Resource Assist for Utility Service Providers?
Visit the Resource Assist for Contractors page.
FREE RESOURCE ASSIST LITE IS HERE!
What is Resource Assist Lite? Resource Assist Lite is a free version of Resource Assist that is available to ARCOS utility customers and participating utility service providers to help the utility industry with contractor resources. Resource Assist Lite helps organizations respond, repair, and restore service faster during mutual assistance and other significant events, such as hurricanes and wildfires. Read more in our press release and watch the Resource Assist Lite demo video here.
BENEFITS FOR UTILITIES:
- Faster event response time via ability to send requests to multiple utility service providers at once
- Improved tracking of all resource requests and types of resources in one application
- Enhanced situational awareness – visual of contractors on-site, along with work summaries
- Standardized data entry and resource requests
- Faster release of resources, regardless of their source, in one simple application
- Informed decision making for future events based on complete history of requests and responses for each utility service provider
- Reduced costs resulting from faster restoration, accurate resource planning and up-to-date information
PINPOINT CREW RESOURCES TO EXPEDITE DECISION MAKING AND RESTORATION
Knowing the exact location of resources in blue-sky or emergency situations is integral to maximizing crew’s time while on the clock. With this capability managers and supervisors can have accurate estimates of time to the next work site and make more informed decisions. ARCOS Location Services® provides supervisors and operations personnel using ARCOS Mobile and Calloutor Crew Manager products to view crew locations on a map in real-time, so that even as conditions change, the data available is always accurate. With this information available, coordination of resources for utility operations and emergency personnel, in a callout or other emergency event, is now quicker and easier.
WHY ARCOS LOCATION SERVICES?
- Safety: Know real-time crew location to ensure crews are working safely
- Situational Awareness: Instantly understand where your crews are real-time and make important logistics decisions during an event
- Efficient Work Practices: Accurately determine estimated time of arrival to trouble locations
FEATURES OF LOCATION SERVICES
- Seamlessly track ARCOS Mobile app users
- Record Latitude and Longitude within the ARCOS Solution
- Users (employees and crews) can be viewed with their current position on a map within ARCOS web or mobile application