ARCOS Customer Support

People are counting on you. Get the answers you need quickly and efficiently.

HOW CAN WE BE OF SERVICE?

If you are unable to log in, have questions about your account or questions about any of the ARCOS products, you should contact your designated System Administrator.

If you are an ARCOS RosterApps customer needing support please visit the RosterApps Support Site.
All other ARCOS Customers, please read on.

ARCOS offers three ways for System Administrators to contact us

1. Logging into the Online Support Center for ARCOS (OSCAR) is the best option for System Administrators that have quick questions, need instrcutions, or have urgent issues.

  • OSCAR provides the most direct route and the fastest possible response for support your needs and tracking case information
  • OSCAR also provides access to valuable information on upcoming changes, common questions, and soon, knowledge base articles and online communities.

2. E-mail support

3. By Phone. We take the security of our customer’s accounts very seriously. Therefore, we designate System Administrators for each of our clients to ensure the security and safety of the ARCOS platform. Only System Administrators receive support from the ARCOS Support Team. Should you choose to call our support line, please ensure that you are the designated system administrator on the account, otherwise, we will be unable to support your request.

Phone: 614.396.5500

Need Assistance? We’re here to help!

In order to efficiently process your request, please complete the form below.  We’ll be with you in 10 minutes or less.






DID YOU KNOW?

  • Every single ARCOS customer receives a non-automated response within 10 minutes
  • Need Training on ARCOS products?

Contact us