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Understanding the Value of Mobile Workforce Management Software

By December 21, 2020March 16th, 2021Blog

Today’s workplaces are no longer confined to four walls, a single station, a truck, one location, or even your desk. With innovative technology and a remote workforce – they’re now everywhere. Our workforces are mobile, fluid, and moving from one place to another (hopefully, both quickly and efficiently).

From those closest to the trouble, like crews performing routine maintenance, and teams handling pop-up emergencies; to dispatchers, schedulers, managers, or operators working from home – each has a limited number of resources available while the calls, tasks, and work tickets keep increasing.

That’s where mobile workforce management software comes in. Mobile workforce management can give operations real-time automated workflows that keep workers safe, productive, and on to the next task, no matter where they are.

What is mobile workforce management?

Mobile workforce management is the set of solutions used to manage teams in the field or outside of an office environment. They are used to manage staff workload, schedule, monitor, track, mobilize, equip, and report a mobile teams’ progress as they are assigned work, and complete work orders while giving managing crewmembers the flexibility and ability to work from home, the road, or an emergency shelter.

The are many benefits of to using mobile workforce management software, such as:

  • Increased Productivity – Using a workforce management system, dispatchers, schedulers, and operators can save time while performing or automating tasks. This frees them to work on other high-priority items from any location. Plus, crew work assignments are streamlined by hours and can get teams to the next job site faster.
  • Real-Time, Complete Visibility – Work tickets can be assigned more efficiently when you know where everybody is in real-time. Crews and teams with the correct skillsets can arrive on a scene, finish a job quickly, and get on to the next tasks that need to be tackled. It also gives a transparency of an organization’s day-to-day operations, increasing situational awareness.
  • Decisions based on the Historical Record – Reporting becomes instantaneous, meaning rational, distinct, and informed resource allocation decisions can be made more efficiently, positively impacting operations in a productive, valuable, current, and concise manner. The mobile data from the field is essential in ensuring that decisions are implemented and completed quickly, even in emergencies.
  • An increase in CAIDI/SAIDI and customer satisfaction scores – Delays in restoration or repair can be decreased or eliminated, keeping customers happy with less complaints. Their everyday life is restored with no muss or fuss, and customers will rate operations at an all-time high.

Mobile workforce management provides an agile solution to perplexing resource management questions that have existed since resource management was invented. But what should utilities and companies look for in a mobile workforce management solution?

What makes a mobile workforce management solution a “mobile workforce management solution”?

It’s an important distinction that a “mobile” workforce management solution should actually be mobile. A solution like ARCOS Mobile Workbench is SaaS – Software as a Service – and based in the cloud. It can be delivered on-demand wherever a user may be and on a device of their choice. In real-time, it must reach workers out of the office who are not tied to a desk or may already be in the field.

A mobile workforce solution must also automate scheduling and dispatch employees to new work tickets – and deliver the jobs to the workforce in the field, without any delay.

It should also track crews and teams as they move from task to task, logging start, end, and travel times. If it doesn’t create a reviewable, real-time historical record, it’s not a proper workforce management solution.

Another key feature is the ability to exchange data with existing systems an organization is using. ARCOS Mobile Workbench does just that by extending the life of aging GIS, Outage, EAMS, or other work management systems. Workforce Management Software should augment an organization’s response and not hinder it as a stand-alone solution.

Mobile workforces are already here. Ensure they are equipped with the latest technology that can streamline communication, maximize resource allocation, and allow crews and teams to get to and complete work faster. Read more about ARCOS Mobile Workbench as your workforce management software solution, or, better yet, request a demo to see it in action.