Deploying technology is a smart, safe way to shorten restoration. Here are a few examples. At ComEd, managers simulate different field staffing scenarios, so they can pivot to meet changing conditions and quickly respond with the right crews. At Alabama Power, mobile damage assessment technology eliminates multiple handoffs of maps and notes between storm coordinators, damage evaluators and field crews. Mobile damage assessment gets the right resources to the right place, which trims costs and compresses restoration time.
Efficiency stems from having well-ordered processes. And technology can improve the speed of carrying out good processes.
But take stock of your team’s skills, too. Skills are like static electricity – stored energy, ready to go. The key is turning the static into kinetic energy.
Here’s an example: Utility employees’ storm roles should evolve to take advantage of newly acquired skills such as drone pilot. Imagine managers calling out someone (who normally works as an accountant) to assume his or her storm role as a wire guard. Since the last time the employee was called out in this capacity, the worker happened to earn an FAA remote pilot certificate. That’s a valuable skill that might expedite restoration if the employee were reassigned as, say, a damage assessor. And knowledge of that evolving skill set is something to factor into the real-time demands of the situation. Read More