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The newest content from ARCOS and around the web

What’s your damage assessment strategy for renewable energy assets?

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According to a recent article in The New York Times, Xcel and other power companies nationwide are rapidly and strategically positioning for wind turbines and solar panels that generate less costly energy than coal-fired plants. In fact, Xcel says it’s rapidly becoming cheaper to build (and generate energy from) wind farms and solar plants than rely on coal. As these renewable plants come online, how will utilities and their partners handle emergent work and assess damage in the wake of major events?

Industrial wind turbines, often in remote locations, can measure up to 100 meters tall. At the top of these turbines, in the nacelle and hub, is where maintenance and repairs most often occur. Whether a turbine goes offline due to a component failure, such as a pitch system, or severe weather causes external damage to rotors, plant owners must respond safely and swiftly because they are losing, on average, several thousand dollars per day per turbine. Getting workers and resources into position happens faster with automated callout and a closed-loop damage assessment process.

Imagine a scenario in which you can quickly assemble and dispatch assessors. Humans and drones then submit damage assessment reports, which a network delivers to a control center to view all completed jobs and a summary of collected damage (by turbine, component, etc.), while automatically generating a work packet and integrating with an OMS and WMS for field crew assignment.

The future is almost here. Is your callout and damage assessment strategy ready?

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ARCOS founder, Mitch McLeod, to be inducted into Bowling Green’s Entrepreneurial Leadership Hall of Fame

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Mitch McLeod

ARCOS is very proud of our history and glad to see our founder, Mitch McLeod, being recognized as a 2018 inductee to the Paul J. Hooker Center For Entrepreneurial Leadership Hall of Fame.  Mitch, along with other honorees, will be inducted into the hall of fame on April 18.

Bowling Green State University’s (BGSU) College of Business created the Paul J. Hooker Center for Entrepreneurial Leadership Hall of Fame in order to recognize the achievements of graduates, honorary degree holders, and members of the community for, “founding, leading or building a new business enterprise for five years or more. These individuals have demonstrated an entrepreneurial spirit that has helped shape our economies and improved our quality of life.”  ARCOS is honored to have a founder that has made such an impact in business, the industry, and for the employees that serve to maintain a standard of excellence everyday.

For information about the history of ARCOS, be sure to visit the “Our History” page.  Additional details about the Paul J. Hooker Hall of Fame and its current members can be found here.

 

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Canadian Electricity Assoc. webinar features how and why utilities are automating callout

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Canadian Electric Association

Ottawa – February 13, 2018

The Canadian Electricity Association and its corporate partner ARCOS® LLC will host a one-hour webinar on February 13 at 1 p.m. EST with utility experts from Alectra Utilities and Eversource Energy who will explain the benefits of automating crew callout, scheduling and crew management.

The webinar will show attendees why Alectra and Eversource automated their callout and scheduling of lineworkers and how their systems work. Speakers will explain how automating these processes help get service restored faster for customers, improve equitable distribution of overtime work and give utility executives better insight into how their workforce is deployed.

Eversource plans approximately 40,000 hours of work across 40 work centers serving its customers in Connecticut, Massachusetts and New Hampshire. Historically, the vast majority of that work was planned manually, leveraging a combination of work management systems and paper-based job packets. Eversource implemented an automated crew management system to create greater visibility for its leadership into crew operations and eliminate the inefficiencies of a paper-based system that could create delays for customers.

With its Crew Manager solution, Eversource has increased its work schedule maximization rates, and completion rates for planned work have climbed more than 10 percent.

Representatives from Alectra Utilities will explain how the Canadian utility is implementing an automated callout solution, including a mobile component, that will replace a system of manual callouts backed by a computerized roster of linemen.

For utility companies without an automated system, call center operators often make after-hours callouts for linemen by manually dialing each worker, until they form a crew, which is a practice that can extend the restoration process by an hour or more. To join the webinar, visit this link.

 

About CEA

Founded in 1891, CEA is the national forum and voice of the evolving electricity business in Canada. The Association contributes to the regional, national, and international success of its members. Learn more at www.electricity.ca.

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Review: Our Top Session Pick – Brad Baugh, Distributech

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We knew that Distributech was going to be big this year and you may have missed our Top Session Pick, so we created a Top Pick Review to help you catch up or just recall everything covered during this powerful session.

Brad Baugh, team leader for Alabama Power Company, Power Delivery – Distribution Technology, delivered a 30-minute presentation at 8 a.m. today at Distributech in San Antonio to approximately 65 people on the topic of ARCOS Damage Assessment. Background on his presentation can be found in our previous blog post.

Brad was pinch-hitting for his colleague Chris McClain who was dispatched to Puerto Rico to help with restoration. Brad’s presentation began by stating the problem with the open-loop, manual damage assessment approach in place at Alabama Power. He asked how many others had a similar situation, 25 percent of the attendees in the room raised hands. Brad said, “Even the best manual processes have room for gaining efficiency, especially through technology.”

Brad underscored the problem of multiple handoffs of maps and information between storm coordinators, damage evaluators and field crews, as well as the difficulty and delays interpreting handwritten assessments, especially when evaluators come from the ranks of non-engineers who aren’t able to distinguish between a 3-phase transformer bank and a 3-phase hydraulic re-closer.

Each piece of missing information, request for clarifications and search for broken equipment causes the assessment process to drag out. That, says Brad, delays getting the right resources to the right place, which “piles up costs and stretches out restoration time.”

Brad said that Alabama Power fixed this situation by deploying iPads and Damage Assessment (DA) to approximately 1,200 line crews and engineering and support staff in Dec. 2017. He described DA as a tool that’s “eliminated all the issues with our paper-based process.” According to Brad, DA is a mobile app and back-office system. He explained how DA takes advantage of GIS data, works on mobile devices. Brad says, storm coordinators use it to, for example, assign a user to a feeder and push assignments to their mobile device of choice; any others assigned to the same circuit would get the same feeder maps.

According to Brad, from the user perspective, they get a map showing a feeder; they can collect data, search for roads and see a job list of all the feeders a coordinator has assigned the damage evaluator. Brad said, “The lasso tool is the best because you can quickly report everything is broken in the big events like a hurricane, and the system handles the identification of each piece of equipment within the lasso. You don’t need to be an engineer; you simply report a piece of equipment is damaged, and DA does the identification and reporting back to the coordinator.”

This information is flowing from our GIS, said Brad, and is pulling in a small subset of GIS data to let an evaluator collect data; as long as they are standing in front of a pole, they don’t need to know if something is a transformer versus a re-closer. “They just select the device and tap that it’s damaged,” added Brad.

“The tool has worked really well for us,” remarked Brad. “And the one piece we hope to have completed by hurricane season is eliminating some data entry by coordinators between DA and our OMS.”

In closing, Brad said, “With DA, Alabama Power has . . .

  • Eliminated paper-based feeder maps
  • Done away with multiple, physical hand-offs between coordinators and evaluators and crews
  • Been able to reach evaluators before they leave their homes with electronic assignments
  • Eliminated handwritten notes, so evaluators and crews can mark work complete and coordinators can see the number of broken poles, overall damage, etc.
  • Reduced confusion and time to transpose notes on maps
  • Most importantly, sped up resource management decisions because there is real- and near-real-time information that was never there.”

Brad got the following questions:

Q: Is there any integration with WMS, like Maximo?
A: We have no integration in DA with Maximo, but we will have that OMS integration I mentioned, soon.

Q: Who makes the product?
A: ARCOS.

Q: What type of database is ARCOS running on?
A: Oracle.

Q: How does DA handle network disconnect?
A: As long as you have a feeder map downloaded, you can record damage, and it’s continually “syncing” all day long. A screen will show you how much you’ve synced to, but it’s doing it regularly. I’ve not had any trouble with synchronization or being slowed down or disconnected when using it in my role as an evaluator.

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ARCOS VP of Sales receives Patriot Award for tremendous leadership

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The Employer Support of the Guard and Reserve Patriot Award is a prestigious award granted to supervisors that go above and beyond to support a military Service members commitment and dedication to the country. ARCOS’ own VP of Sales, Michael Brubaker, recently won the award for his leadership and encouragement of Master Sergeant, Andrew Livingston.

ARCOS strives to empower employees to live out the companies core values through their integrity and daily commitment to solving the utility industries toughest challenges. As an illustration of their teamwork and dedication, Livingston nominated Brubaker for his continued support of the actions and sacrifices Livingston makes in serving our country as an active duty Reservist in the United States Air Force.  ARCOS is proud to see its employees foster the core values that help us to deliver the best services to our customers and utilities.

Michael Brubaker Receives Patriot Award

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Top 5 MUST SEE Sessions Distributech 2018

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JANUARY 23 – 25, 2018 | SAN ANTONIO, TX
HENRY B. GONZALEZ CONVENTION CENTER

We are really excited about Distributech 2018 this year!

#5 Keynote

Paula Gold-Williams
Paula Gold-Williams
President & CEO,
CPS Energy

Paula Gold-Williams is President & Chief Executive Officer (CEO) of CPS Energy. She assumed the role on July 25, 2016, after serving in the interim capacity for nine months.
As President & CEO, Paula leads its more than 3,000 team members with the vision she has coined “People First,” whereby CPS Energy is evolving its efforts to create and deliver value to its employees, customers and community into a new age of energy solutions.Paula Gold-Williams

#4 Mega Sessions: The Role of Innovation

Power Panel, That’s the best way to describe this hard-hitting session, with panelists ranging from a number of the country’s largest utilities. As the utility industry prepares for the future, this panel will be presenting the steps panelists and their respective utilities have taken to develop a brighter, better grid for tomorrow and beyond. Come away with an understanding of processes for adopting new technology and a plan for implementing and accommodating new technologies.

Want to hear a specific utilities story? We have gone ahead and listed the panelist below so you don’t miss out on their “Power Panel”:

-Dirk Mahling, VP Technology, Alliant Energy
-Roy Lum, Director Business Technology, PG&E
-Raiford Smith, Vice President, ENTERGY
-Vibhu Kaushik, Director of Grid Technology & Modernization, Southern California Edison

#3 Geospacial Track

This one is huge, so big in fact that we could not decide on ONE session, we had to choose ONE TRACK.

Welcome to the new age of geospatial technology, no longer is it just converting old paper maps into new digital versions. This track takes a look at how utilities are taking advantage of this technology to visualize data, interact with customers, employees, contractors, and regulators and have improved situational awareness and decision making.

Check out this summary view of all the sessions so that you can choose your favorites from this track.

#2 Leveraging Smart Grid Investments to Enhance Customer Engagement

At the end of the day, all the work utilities do is for the customer, this is a sentiment shared in one of ARCOS’ own core values, “We are relentless about customer success” and something we strive to achieve every day. This customer engagement session is key to keeping in mind who you and your utility serve and how that relationship is set to evolve as utilities modernize and improve.
Panelists Carrie Harkness, Program Manager, Consumers Energy, Duane Pearson, Manager of Customer Program Innovation, Salt River Project and Michel Losier of NB Power will be participating in a panel discussing the business case and requirements of bringing customer engagement to the future.
Each panelist will detail how they strive for effective engagement approaches with customers and lessons learned through real-life case studies.

#1 Brad Baugh, Alabama Power – After Major Events, Utilities Assess Damage to Gauge What’s Needed for Repairs. Alabama Power’s new Mobile Damage Assessment Tool Cuts the Process from Days to Hours, Using GIS, Smartphones and Tablets

Automating the damage assessment process can massively improve restoration time by getting work in the hands of accessors at lightning speed, and returned to the storm center in real time by eliminating paper maps and other manual processes. Meaning repair crews can be dispatched faster to improve restoration times. There’s a host of other benefits which we’re sure Brad will cover and you won’t want to miss.

See our previous blog post for more details on this session.

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Top Session Pick for DistribuTECH ’18: Alabama Power & Damage Assessment with Brad Baugh

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Distributech 2018 be in San Antonio this year January 23-25th at the Convention center and will host over 300 utilities and 13,000 attendees.  With more than a dozen session tracks there’s something for everyone. If you have to prioritize your sessions at Distributech 2018, be sure to put Brad Baugh’s session at the top of your list.

After Major Events, Utilities Assess Damage to Gauge What’s Needed for Repairs. Alabama Power’s new Mobile Damage Assessment Tool Cuts the Process From Days to Hours, Using GIS, Smartphones and Tablets

Brad Baugh, Alabama Power
Room: 210A
Thursday, January 25, 2018: 8:00 AM – 9:30 AM
Mobile Solutions track

Utilities can considerably improve restoration time by automating the damage assessment process – eliminating the paper maps alone can help utilities get work in the hands of accessors at lightning speed – and returned back to the storm center in real time…which means repair crews and be dispatched faster to improve restoration times.  There’s a host of other benefits which we’re sure Brad will cover and you won’t want to miss.

The ARCOS team will be on site too and if you’re attending, please let us know so we can meet you and introduce you to other ARCOS customers.  We’ll also be at booth #2763 if you need us.

 

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Could you provide regulators with a storm report in hours vs days?

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Two days ago, Maine’s regulators ordered power companies to complete a storm report detailing their response to the October windstorm that knocked out power in the Northeast to half a million people. The regulators want a report within 30 days describing the daily outages as well as contractor-specific dates, times, locations, equipment and number of crews during restoration. The utilities also need to report in detail about mutual assistance and how they coordinated with state and local officials during restoration.

In addition to detailing the costs incurred to restore, the commission wants details on all external resources used, including contractors and utilities, and how they coordinated with state and local officials during restoration.

How many hours – or days – would it take your utility to pull this together?

Crew Manager Timeline Dashboard

Moving this timeline bar forward or back provides a snapshot of the status and distribution of crews at any given time. All information can be exported to a CSV or Excel file.

 

Resource Management solutions from ARCOS are cloud-based and designed specifically to help all utilities (Gas, Electric and Water) automatically capture this type of data, so it’s available to submit the moment regulators or utility executives request it.  Many of our utility customers also use the data to hone their own process for continuous improvement and performance management. As a utility, if you could respond in a few hours to this request with accurate and detailed information (even maps for historical visualization) — your utility would be a hero.  That’s what we set out to do every day – make our customers heroes.  There’s a reason why 70% of electric utilities use ARCOS solutions to respond, restore and REPORT for both ‘blue sky’ and storm events.

 

For the complete story, please see the article by Lori Valigra at Bangor Daily News

 

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With ARCOS, Tennessee American Water reduces response time to fix water main breaks

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ARCOS® LLC has implemented its Software-as-a-Service ARCOS CallOut® and Scheduling solution at the Chattanooga, Tenn.-based Tennessee American Water to automate how the utility’s distribution department responds to customer emergencies. For Tennessee American Water, a subsidiary of American Water, responding to emergencies includes making calls to the utility’s employees to locate available crews to restore water main breaks and shut off meters during after-hours, unplanned events.

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With ARCOS, Tennessee American Water reduces response time to fix water main breaks

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Columbus, Ohio – December 5, 2017

ARCOS® LLC has implemented its Software-as-a-Service ARCOS CallOut® and Scheduling solution at the Chattanooga, Tenn.-based Tennessee American Water to automate how the utility’s distribution department responds to customer emergencies. For Tennessee American Water, a subsidiary of American Water, responding to emergencies includes making calls to the utility’s employees to locate available crews to restore water main breaks and shut off meters during after-hours, unplanned events.

“The ARCOS system reduces by as much as 30 minutes the time it takes us to get a crew assembled and out into the field to shut off water and begin repairs,” says Casey Allen, operations superintendent for Tennessee American Water. “With a large main break, water can quickly damage a road, adjacent land, or even surrounding structures. One break can exceed several thousands of dollars of damage.”

According to Allen, the ARCOS solution speeds up repair work without jeopardizing anyone’s safety. The quicker the utility can assemble and respond with a crew the more risk and cost the utility mitigates. These costs include paving expenses for fixing water-damaged sections of road or parking areas, repairs to cars damaged by sinkholes and protecting traffic and pedestrians from falling into collapsed sections of road or sidewalk.

“With a union workforce, there are complexities to equitably managing the order in which we call out employees,” adds Allen. “The ARCOS system instantly manages complex union rules without mistakes.”

Using the reports and analytics in the ARCOS solution, Allen and his colleagues say they have minimized grievances related to callouts. The automated system allows supervisors and managers to quickly assemble crews and then head to where the problem is.

Along with automating callouts, Tennessee American Water uses the ARCOS SIREN® Mass Calling solution to send customized emergency messages to employees. Once employees are notified, managers can automatically report on who received the message, who acknowledged getting an alert and which employees haven’t responded.

“Employees can use SIREN’s mobile app to easily update their status at any moment,” adds Allen. “Once an alert goes out, the ARCOS software prompts employees to let us know that they got the message, and we can quickly track and report on the number and kind of responses.”

About ARCOS LLC

ARCOS is the North American leader in delivering resource management SaaS solutions to the utility industry. ARCOS automates crew assembly and resource management daily and during emergencies, ultimately helping to restore energy faster, yet safely, to communities. The award-winning solution helps utilities save time and money, while improving customer satisfaction. Learn more about ARCOS resource management software at www.arcos-inc.com. ARCOS CallOut® and ARCOS Crew Manager® are registered trademarks of ARCOS LLC.

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With ARCOS, NOVEC looks to reduce length of power outages

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Columbus, Ohio – November 16, 2017

ARCOS LLC is implementing its ARCOS® Callout and Scheduling Suite to help Northern Virginia Electric Cooperative (NOVEC) expedite electric service restoration, focus on safety and reduce the utility’s System Average Interruption Duration Index (SAIDI), which is the total annual duration of outage interruptions per customer.

“The ARCOS software will automatically find and contact our employees. Instead of spending their valuable time on the phone, our system operators will be able to activate ARCOS with only a few clicks and then focus on critical tasks such as high-voltage switching or coordinating restoration work with service technicians in the field,” says Dan Swingle, vice president of System Operations for NOVEC. “We’re hoping that ARCOS will reduce our service restoration times, which will also help us meet our SAIDI goal.”

NOVEC’s 2016 SAIDI was 45.79 minutes, calculated without outages related to major events. The utility’s five-year average SAIDI, excluding major events, is 49.56 minutes. J. D. Power and Associates’ 2017 Electric Utility Residential Customer Satisfaction study placed NOVEC second among the 138 largest electric utilities in the nation. NOVEC also ranked second in Power Quality and Reliability, the largest contributor to overall customer satisfaction, according to the study.

“We always look for cost-effective ways to improve performance in the operations division, but at our high level of achievement, it’s increasingly difficult to reduce SAIDI. We expect ARCOS to give us an edge through automation,” adds Swingle. “If an automated callout process gets our people to work faster, then we’ll be able to restore power faster.”

NOVEC has been using a labor-intensive process to monitor minimum callout requirements for approximately 215 union employees. Through its partnership with ARCOS, the Cooperative expects to reduce the amount of staff time it takes to initiate callouts and track responses. According to Swingle, NOVEC administrators, on average, spend an hour per day documenting callouts; sometimes that climbs to three or four hours during a busy event.

“We’ve also had major events that required operators to spend 9 to 10 hours making callouts, which diverted their focus from their primary job – restoring power to NOVEC customers,” says Swingle.

With ARCOS, operators and staff can concentrate solely on service and safety, instead of tallying callout requirements and resolving complaints, which can easily require an hour per incident. Through automation of the crew assembly and deployment process, NOVEC expects to improve overall outage response and, thereby, reduce service restoration times, while maintaining its high employee safety standards. The data provided by the ARCOS system will also enable final event reports to be produced quickly and accurately. In addition to its union workforce, NOVEC plans to add another 107 employees to the ARCOS system. This will enable system operators to reach all or specific groups of employees with alerts, news or requests for assistance.

“Comparing the cost of ARCOS to what we’ve spent administratively on manual callouts clearly justified the investment in the ARCOS system,” adds Swingle.

About NOVEC

NOVEC, headquartered in Manassas, Virginia, is a not-for-profit corporation that provides electricity to more than 166,000 metered customers in Fairfax, Fauquier, Loudoun, Prince William, Stafford, and Clarke counties, the City of Manassas Park, and the Town of Clifton. It also supplies natural gas and energy products and services to consumers in the Washington, D.C., region. The utility serves more customers than any electric co-op in Virginia and is one of the largest electric cooperatives in the United States.

About ARCOS LLC

ARCOS is the North American leader in delivering resource management SaaS solutions to the utility industry. ARCOS automates crew assembly and resource management daily and during emergencies, ultimately helping to restore energy faster, yet safely, to communities. The award-winning solution helps utilities save time and money, while improving customer satisfaction. Learn more about ARCOS resource management software at www.arcos-inc.com. ARCOS CallOut® and ARCOS Crew Manager® are registered trademarks of ARCOS LLC.

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For ninth time since 2007, ARCOS one of Central Ohio’s 50 fastest-growing companies

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Columbus, Ohio – October 19, 2017

ARCOS LLC has again won a place on the Columbus Business First Fast 50 – the annual list of the 50 fastest-growing emerging companies in Central Ohio. The Fast 50 Award recognizes companies for financial growth and performance over the past three years. ARCOS has made the list nine times in the last 11 years, the most appearances by any of the 2017 honorees according to Columbus Business First. This year ARCOS ranks #25.

“Since we last appeared on the Fast 50 list in 2014 we’ve launched a variety of new products, acquired two competitors and expanded internationally into the Canadian utility market,” said Bruce Duff, chief executive officer of ARCOS LLC.

American and Canadian electric, gas and water utilities along with power generation plants rely on ARCOS to keep service running. ARCOS resource management solutions help utilities respond to both after-hours and major events; restore service by quickly and safely assembling crews; and report on the outcome, which informs executives, first responders, regulators, media and the public. Eighty-seven percent of U.S. households are served by utilities that use ARCOS technology to accurately track restoration time and speed up the mobilization of crews.

“With our solutions, contacting utility crews and reporting on the outcome of restoration work literally happens with the click of a button from a laptop and any mobile device,” adds Duff.

The flagship ARCOS® Callout and Scheduling Suite is a software-as-a-service platform that utility managers use to automatically assemble available crews, analyze crew response and report outcomes. The ARCOS Damage Assessment solution helps shorten the process of surveying damage caused by major events like Harvey and Irma from days to hours. The newest ARCOS product, Resource Assist™, automates the manual process of requesting and managing third-party resources and equipment for restoring services during major events or when needed. Other products from ARCOS chart crew staffing and time worked, so utilities can manage crew safety, gauge restoration costs and quickly respond to requests.

About ARCOS LLC

ARCOS is the North American leader in delivering resource management SaaS solutions to the utility industry. ARCOS automates crew assembly and resource management daily and during emergencies, ultimately helping to restore energy faster, yet safely, to communities. The award-winning solution helps utilities save time and money, while improving customer satisfaction. Learn more about ARCOS resource management software at www.arcos-inc.com. ARCOS CallOut® and ARCOS Crew Manager® are registered trademarks of ARCOS LLC.

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ARCOS Resource Assist software gives utilities clarity about availability of contract crews

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Columbus, Ohio – October 3, 2017 

ARCOS has released a software solution called Resource Assist™ – a new addition to its Resource Management platform – that clarifies and automates the often manual process of determining the number of available contractors and equipment for restoring utility services and securing commitments for these resources, especially during major events.

Resource Assist replaces a utility’s myriad handmade spreadsheets, phone calls, texts and emails with real-time data including a contract crew’s make-up, location, availability and contact information. The solution automates requests for contract crews and the process by which contract crews become available within a utility company’s ARCOS platform.

“On average a utility looks to about 20 contract companies for restoration assistance,” says Matt Mikula, senior director of Product Management at ARCOS. “When managers face an event, they begin an hours-long, manual and bulky process to reach contractors and verify who can assist with restoration. For events like Hurricanes Harvey and Irma, contractors and utility crews number in the tens of thousands.

“With Resource Assist, outreach and reporting literally happens with the click of a button from a laptop or mobile device; RA is a high value restoration assistance tool,” adds Mikula.

As a utility plans for a forecasted storm, managers can use Resource Assist to request the desired number of crew types and confirm their availability with a few keystrokes. Along the way, Resource Assist provides Notifications and Alerts to approved users, ensuring key information is waiting for them.

Contractors respond to utility requests via their own portal within Resource Assist. Once there, contractors can view where all their resources are, respond to utility requests, input information about their crews, pre-build their crews and even swap crew members in the event a worker with a particular skill is needed elsewhere or becomes sick. Since updating Resource Assist is an electronic process, any changes contractors make become immediate updates for any utility using the solution.

For contractors not yet in Resource Assist, a utility can still use it to document phone or email requests, allowing utilities to standardize on one process and tool. Utilities can invite their contractors to participate directly, via an integrated connection request and invite system. Resource Assist captures all relevant request data along the way and identifies trends, crew status and data for reconciling invoices.

“When regional outages spawn mutual assist events, RMAG governance takes over and Resource Assist supports a utility in identifying crews to offer the RMAG via output in a Common Roster,” adds Mikula. “If supported, utilities can import the Common Roster to other tools the RMAG uses, or Resource Assist can integrate via web services. Resource Assist does not overlap with the RMAG process.”

About ARCOS LLC

ARCOS is the North American leader in delivering resource management SaaS solutions to the utility industry. ARCOS automates crew assembly and resource management daily and during emergencies, ultimately helping to restore energy faster, yet safely, to communities. The award-winning solution helps utilities save time and money, while improving customer satisfaction. Learn more about ARCOS resource management software at www.arcos-inc.com.  ARCOS CallOut® and ARCOS Crew Manager® are registered trademarks of ARCOS LLC.

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EWEB picks ARCOS to standardize and computerize calls for restoring water and power

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Columbus, Ohio – September 11, 2017

ARCOS® LLC has implemented its Software-as-a-Service ARCOS CallOut® and Scheduling solution at the Eugene Water & Electric Board (EWEB) – Oregon’s largest publicly owned water and electric utility – to expedite the restoration of water main breaks and power outages.

“Before ARCOS, any report of a broken water main or electric outage after normal business hours came to our Operations Control Center,” said Larry Longworth, the transmission and distribution dispatch supervisor for EWEB. “We constantly kept track of which water troubleshooter was on call, and once notified, the troubleshooter would pull a paper list of crews and spend 45 minutes or more calling crew members to assemble a team to fix a water main or lateral break.”

EWEB now relies on ARCOS to automatically track all available water troubleshooters and the crews able to respond to and restore service interruptions. Water troubleshooters carry tablets in their trucks to access ARCOS. With the ARCOS app, they make an automated callout to assemble a crew from a list of available workers, while deciding which valves to shut off or throttle down.

“With automated callout, our water troubleshooters have more time to gather equipment from the yard or study maps to restore service in the quickest, safest way,” added Longworth.

According to Longworth, the flexibility of the ARCOS solution is its strength. Until ARCOS, EWEB’s electric operations relied on 21 paper lists indicating which crews across in which groups were available for after-hours work. Each group’s list owner regularly called and emailed the EWEB Operations Center to update crew members’ availability. By recreating these lists in the ARCOS platform, EWEB’s dispatch desk has given the list owners control to electronically update and change crew status. The ARCOS solution automatically tracks these changes, including the callouts. Longworth says electronic tracking eliminated workers’ complaints about missing a call or being skipped over to work additional hours.

“I can report on and analyze anything that’s happened with a callout,” said Longworth. “Until you have ARCOS, you don’t know what you can measure.”

According to EWEB, automated callout has saved labor every step of the way. While the utility acknowledges it is tougher to measure the impact on CAIDI, Longworth estimates it is conceivable EWEB has reduced that number by five to 10 minutes with ARCOS.

“ARCOS customer support is exceptional, too,” added Longworth. “Around the clock, people are there who can answer our questions about the system and get us back on track quickly.”

About ARCOS LLC

ARCOS is the North American leader in delivering resource management SaaS solutions to the utility industry. ARCOS automates crew assembly and resource management daily and during emergencies, ultimately helping to restore energy faster, yet safely, to communities. The award-winning solution helps utilities save time and money, while improving customer satisfaction. Learn more about ARCOS resource management software at www.arcos-inc.com. ARCOS CallOut® and ARCOS Crew Manager® are registered trademarks of ARCOS LLC.

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ARCOS named to Inc. 5000 list for fourth straight year

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Columbus, Ohio – August 21, 2017

For the fourth consecutive year, Inc. magazine has named ARCOS® LLC to the Inc. 5000, a list of the fastest-growing private companies in the United States. This year, ARCOS ranked No. 3,036 on the list, a move up of nearly 400 places from its ranking last year. ARCOS is the North American leader in delivering crew callout and resource management SaaS solutions to the utility industry, which relies on the Ohio-based company to help utility managers and crews respond to major events, restore service and report on the outcomes.

According to Inc. Media, “Companies that made the list, on average, have grown sixfold since 2013. A mere one in ten have made the list four times.”

“Our three-year growth is 109 percent, which is a testament to the dedication and customer focus everyone at ARCOS brings to our clients every day,” says ARCOS CEO Bruce Duff.

The Inc. 5000’s aggregate revenue is $206 billion, and the companies on this year’s list collectively generated 619,500 jobs over the past three years. Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, is at www.inc.com/inc5000.

“The Inc. 5000 is the most persuasive evidence I know that the American Dream is still alive,” says Inc. President and Editor-In-Chief Eric Schurenberg. “The founders and CEOs of the Inc. 5000 tell us they think determination, risk taking, and vision were the keys to their success, and I believe them.”

The 2017 Inc. 5000 is ranked according to percentage revenue growth when comparing 2013 to 2016. To qualify, companies must have been founded and generating revenue by March 31, 2013. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2016. The minimum revenue required for 2013 is $100,000; the minimum for 2016 is $2 million.

About Inc. Media:

Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. is the only major brand dedicated exclusively to owners and managers of growing private companies, with the aim to deliver real solutions for today’s innovative company builders. Winner of the National Magazine Award for General Excellence in both 2014 and 2012. Total monthly audience reach for the brand has grown significantly from 2,000,000 in 2010 to over 18,000,000 today. For more information, visit www.inc.com.

About ARCOS LLC

ARCOS is the North American leader in delivering crew callout and crew management SaaS solutions to the utility industry. ARCOS automates crew assembly and management daily and during emergencies, ultimately helping to restore energy faster, yet safely, to communities. The award-winning solution helps utilities save time and money, while improving customer satisfaction. Learn more about ARCOS emergency resource management software at www.arcos-inc.com.  ARCOS and Crew Manager are registered trademarks of ARCOS LLC.

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