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The latest news on utility resource management

Utilities opt to automate crew scheduling, streamline work

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For many utilities, scheduling each day’s construction and restoration work means manually organizing and keeping tabs on ever-changing crew schedules and resources.  Managers meticulously update whiteboards dotted with color-coded magnets representing crews and tracks.  Augmenting the whiteboards are often schedules pulled from a PC-based project management tool and a database management product.  Adding to this challenge is the fact that different departments concentrate on restoring outages, while other groups manage day-to-day construction.


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SCWA, which supplies safe, potable drinking water to 1.2 million residents on Long Island, has implemented an automated callout system for its Customer Service personnel as well as Construction Maintenance and Production Control departments that enables the water authority to expeditiously respond to, restore and report on water service interruptions. With a few keystrokes, the system automatically mirrors union agreements dictating the order of callouts and finds and confirms available crews in minutes.


Utility Supplies: Utility Resource Management Software

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ARCOS® LLC, a North American provider of utility resource management software, has added Location Services technology to its Software-as-a-Service solutions to map the real-time location of utility crews. With Location Services, utility managers can continuously track users of the ARCOS Mobile app and store their location within any ARCOS product using a mobile device’s GPS technology.

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