SCWA, which supplies safe, potable drinking water to 1.2 million residents on Long Island, has implemented an automated callout system for its Customer Service personnel as well as Construction Maintenance and Production Control departments that enables the water authority to expeditiously respond to, restore and report on water service interruptions. With a few keystrokes, the system automatically mirrors union agreements dictating the order of callouts and finds and confirms available crews in minutes.
The Latest News on Gas and Electric Utility Resource Management
ARCOS LLC has acquired the utility services division of Parsippany, N.J.-based Macrosoft, including the New Jersey company’s Resources on-Demand (RoD) software and its weather and utility news portal named outagecentral.com.
ARCOS® LLC, a North American provider of utility resource management software, has added Location Services technology to its Software-as-a-Service solutions to map the real-time location of utility crews. With Location Services, utility managers can continuously track users of the ARCOS Mobile app and store their location within any ARCOS product using a mobile device’s GPS technology.
Executives see the utility industry rapidly changing. Unlike any other time in the industry’s history, customers show a strong desire to achieve energy independence. There is a degree of uncertainty among utility professionals as to how to chart a course forward, while maintaining sustainability.
Ten years after Hurricane Katrina, Intelligent Utility looks back at the impressive planning, preparation and emergency response by Entergy in the face of challenging circumstances.
How ComEd’s implementation of automated crew management has streamlined the crew-building and deployment process, reducing response time during storm situations.
Northeast Utilities (NU) chooses ARCOS to deliver its web-based call out and crew management database software to four of its five New England utilities to help line crews restore electric and gas service.
Getting employees working in an after-hours emergency can be a cumbersome process. Lakeland Electric has developed a faster system that significantly improves speed and reliability.
ARCOS LLC, a developer of crew management, callout and emergency response software for 21 of the top 25 U.S. utilities, has launched the ARCOS Mobile application for Android™ and iOS™ devices to speed up the call out of utility crews for emergencies such as electric outages, gas leaks or a power plant boiler tube leak.
When it comes to power plant operation, callout and emergency notification are rarely thought of until needed. It’s not surprising; plants have well-worn processes in place for handling these situations. But inefficiency and, in some cases, risk is at the core.
Gainesville Regional Utilities implemented the ARCOS® Callout and Scheduling Suite and its SIREN® software module to reduce response time and dispatch crews faster.
For Wisconsin Public Service (WPS), outage management is a time-tested system maintenance routine consisting of tree-trimming programs and outage-recovery planning that ensures utility personnel are prepared for emergency outages. ARCOS Callout and Scheduling Suite was a perfect way to automate the callout process and take them to the next level of efficiency.
Call out is a linchpin for emergency power restoration. The United Illuminating Co. (UI) of New Haven, Connecticut, now has a hosted Internet-based application from ARCOS Inc. to automatically call employees during a storm situation.
Wisconsin Public Service Corporation and Upper Peninsula Power Company (UPPCO), utility subsidiaries of Integrys Energy Group, are implementing the ARCOS System, software that automatically assembles emergency response teams.
In a survey conducted in September 2016 by ARCOS LLC, the software provider asked utilities how they manage damage assessment in the wake of major events like storms and earthquakes. ARCOS found a majority (35%) still relying on paper and pencil and others relying on electronic forms that were hand entered into an OMS (31%), other forms are represented and detailed in the full text.
The results are surprising if for no reason other than technology for assessing damage after major events has existed for more than a decade. One utility understands the challenge of relying on manual processes for damage assessment is Consolidated Edison of New York. When Superstorm Sandy left 8.2 million of its customers without electricity in October 2012, it took Con Edison more than a week to assess the damage. In the wake of the storm Con Edison put into place a device-agnostic damage assessment system that brings assessors an online and offline capability for finding and reporting damage.