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The latest news on utility resource management

Pennsylvania American Water to Mobilize Crews with ARCOS

By News Articles

“Among the key drivers for choosing ARCOS is the software’s ability to make it efficient for us to pinpoint available crews in an emergency,” said Jake Gentile, senior manager for Operations, Southwestern Pennsylvania, at Pennsylvania American Water.

Waterworld featured Pennsylvania American Water’s story about choosing ARCOS for Callout and Scheduling services. Read more about their reasons why here.

 

ARCOS makes Inc. 5000 list for seventh time

By News Articles, Press Releases

COLUMBUS, Ohio – August 25, 2021 – For the seventh time, Inc. magazine has named ARCOS® LLC to the Inc. 5000. This year, ARCOS ranked No. 3,473 on the list. ARCOS is the market leader for utility and critical infrastructure resource-management solutions. According to Inc. staff, “Only 3.26 percent of Inc. 5000 companies have made the list seven times.” 

“To make the list this year, when our country and the world faced so many challenges, is a testament to how our employees improvised and innovated—they’re remarkable,” said ARCOS CEO Bruce Duff. “Our solutions automate critical processes like restoring electric, water or gas service, and finding qualified, available airline crew members to fill open trips or shifts due to unforeseen circumstances. The fact that we continue to win new business and our customers are renewing contracts during the pandemic speaks to the mission-critical nature of what we’re selling.” 

Inc. Editor-in-Chief Scott Omelianuk said, “Building one of the fastest-growing companies in America in any year is a remarkable achievement. Building one in the crisis we’ve lived through is just plain amazing. This kind of accomplishment comes with hard work, smart pivots, great leadership, and the help of a whole lot of people.” 

The 2021 Inc. 5000 is ranked according to percentage revenue growth when comparing 2017 and 2020. To qualify, companies must have been founded and generating revenue by March 31, 2017. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2020. The minimum revenue required for 2020 is $2 million. The 2021 Inc. 5000 list, including company profiles and an interactive database, is at http://www.inc.com/inc5000. 

About Inc. Media 

The world’s most trusted business-media brand, Inc. offers entrepreneurs the knowledge, tools, connections, and community to build great companies. Its award-winning multiplatform content reaches more than 50 million people each month across a variety of channels including websites, newsletters, social media, podcasts, and print. Its prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest-growing privately held businesses in the United States. The global recognition that comes with inclusion in the 5000 gives the founders of the best businesses an opportunity to engage with an exclusive community of their peers, and the credibility that helps them drive sales and recruit talent. The associated Inc. 5000 Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. For more information, visit www.inc.com. 

About ARCOS LLC 

ARCOS provides the leading SaaS-based resource management platform built specifically for utilities and other critical infrastructure industries. Using ARCOS, companies manage the real-time availability of unionized workforces and contractors alongside long- and short-cycle work necessary to keep services flowing for more than 90 million people and businesses across the United States and Canada. ARCOS’s best-in-class customer support coupled with its quick return on investment, automated callout capabilities, electronic crew management, contractor management, emergency mobilization, work distribution and field service mobility solutions help its customers safely respond to, restore, report on, and manage critical activity that keeps electric, water, gas and travel running smoothly. Learn about ARCOS resource management software at https://www.arcos-inc.com. Follow ARCOS on LinkedIn@ARCOS LLC, and Twitter, @ARCOS.

ARCOS Receives Strategic Growth Investment from Vista Equity Partners

By News Articles, Press Releases

Utility and critical infrastructure resource-management leader will accelerate hiring, drive innovation in core products and expand suite of offerings

COLUMBUS, Ohio March 17, 2021 – ARCOS® LLC, the market leader for utility and critical infrastructure resource-management solutions, today announced it has signed a definitive agreement to receive a majority investment from Vista Equity Partners, a leading global investment firm focused on market-leading enterprise software, data and technology-enabled businesses. ARCOS and Vista will partner to accelerate investment in hiring, continue driving innovation in its core products and expand its suite of offerings – solving the toughest resource management challenges for utilities and other critical infrastructure industries.

Since 2005, ARCOS’ technology has helped hundreds of the largest electric and gas utilities and airlines manage their crews and resources, especially in unplanned scenarios where resources are needed on short notice. ARCOS helps these organizations identify which crews and resources are available, reduce the time needed to assemble crews and perform callouts, and confront a host of other resource-management challenges such as overseeing contractors and managing service disruption incidents.

“For essential workers in industries like utilities and critical infrastructure, the ability to assess resources and respond quickly can make the difference between success and failure,” said Bruce Duff, CEO of ARCOS. “With Vista’s partnership, we will continue to bring our best-in-breed technology solutions to these industries, as well as explore new areas for product expansion and help our clients continue to modernize practices and processes, so they can respond and restore services quickly. We are thrilled to have Vista’s backing as we chart our next chapter.”

“The partnership between ARCOS and the utility industry has been one of collaboration that has provided us with solutions to effectively respond to, restore and report both planned and unplanned events that occur every day of the week,” said John Tyler Anthony, senior vice president and chief operating officer of Pepco Holdings. “We look forward to continuing to work with ARCOS as they begin their new partnership with Vista Equity Partners, and we appreciate their continued focus to expand their products and ensure comprehensive resource management capabilities for us and other critical infrastructure industries. Providing safe, reliable and affordable service is the industry’s primary mission and having technology providers like ARCOS is critical to our collective success.”

“Bruce and his team have built an indispensable business by helping their customers be nimbler and more responsive in managing their resources,” said Patrick Severson, senior managing director in Vista’s Foundation Fund. “ARCOS’ customers are providing power, water, gas and other essential services to people across North America, and these customers rely on ARCOS to keep those services online. The ARCOS team is extremely driven by this mission, and we are excited to help them have an even greater impact by investing in their people, products and customers.”

ARCOS and Vista Equity Partners expect the transaction to close in the second quarter of 2021. The investment by Vista follows The Riverside Company’s investment in ARCOS in 2013. William Blair & Company and Lightning Partners served as the financial advisor to ARCOS and The Riverside Company, and Harris Williams & Co. served as the exclusive financial advisor to Vista Equity Partners. ARCOS management will remain meaningful shareholders of the company along with Vista Equity Partners.

About ARCOS LLC

ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatically planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn about ARCOS resource management software at https://www.arcos-inc.com. Follow ARCOS on LinkedIn, @ARCOS LLC, and Twitter, @ARCOS

About Vista Equity Partners

Vista is a leading global investment firm with more than $73 billion in assets under management as of September 30, 2020. The firm exclusively invests in enterprise software, data and technology-enabled organizations across private equity, permanent capital, credit, and public equity strategies, bringing an approach that prioritizes creating enduring market value for the benefit of its global ecosystem of investors, companies, customers and employees. Vista’s investments are anchored by a sizable long-term capital base, experience in structuring technology-oriented transactions and proven, flexible management techniques that drive sustainable growth. Vista believes the transformative power of technology is the key to an even better future – a healthier planet, a smarter economy, a diverse and inclusive community and a broader path to prosperity. Further information is available at vistaequitypartners.com. Follow Vista on LinkedIn, @Vista Equity Partners, and Twitter, @Vista_Equity.

Media Contacts:

ARCOS
Bill Perry
bperry@arcos-inc.com
614-975-7538

Vista Equity Partners
Dafna Tapiero
vista@laurelstrategies.com
202-776-7776