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Press Releases

Stay up-to-date on the latest happenings at ARCOS, the leader in utility resource management solutions.

ARCOS Promotes CFO Fuller to President

By Press Releases

COLUMBUS, Ohio – September 27, 2022ARCOS® LLC has promoted Chief Financial Officer Ross D.S. Fuller to the newly created role of president and to serve as the company’s lead customer advocate championing the needs of its critical infrastructure customers. Fuller will marshal the firm’s resources to show how its mobile workforce management technology is transforming field work by helping customers like utilities and airlines complete work faster and safely with enhanced visibility across an organization.

“Critical infrastructure industries want to empower their fieldworkers with real-time information about assets, a shared view of jobs, and all the details for making the safest, best decision – all on one pane of glass,” said Fuller. “Some of North America’s largest utilities have deployed ARCOS Mobile Workbench to tackle these challenges, and we want their peers to know how Mobile Workbench improves customer satisfaction, employee engagement and productivity.”

“Since working with us in 2015, Ross has been an internal champion for our customers, ensuring ARCOS’s products and operations strategically meet customer needs,” said ARCOS CEO Odus “Boogie” Wittenburg. “As president, he’ll spearhead how we respond and align to clients’ needs.”

“Advocating for our customers and their journey across our products is exciting, especially since one of ARCOS’s core values is to be relentless about customer success. To do that, we need to proactively anticipate and address their needs,” Fuller added. “I’ll be focused on collecting and disseminating customer input for ARCOS and making sure our organization benefits from that feedback, so we’re in lockstep as our solutions evolve with our customers’ needs today, tomorrow and beyond.”

According to Fuller, job one at ARCOS is helping critical infrastructure customers like utilities optimize daily and emergency fieldwork or airlines get planes back into the sky when grounded by irregular operations. The goal, says Fuller, is to transform the speed at which these customers can respond, restore, and report on daily planned and unplanned activities. ARCOS ensures the right resources are directed to the right place, to do the right work, at the right time.

Before ARCOS, Fuller spent 20 years serving publicly traded and privately owned businesses as a principal at private equity funds and in management roles for several companies including KPMG. Fuller earned a bachelor’s degree from the University of KwaZulu-Natal in South Africa and certifications as a chartered financial analyst and charted accountant. He and his family live near Washington, D.C.

About ARCOS LLC
ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn more at https://www.arcos-inc.com.

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Contact:
Bill Perry
bperry@arcos-inc.com

SOC 2 Audit Confirms ARCOS Protects Data for Utilities, Airlines

By Press Releases

COLUMBUS, Ohio – September 15, 2022ARCOS® LLC successfully completed a System and Organization Controls (SOC) 2 audit by BARR Advisory, P.A., that ensures the organization is protecting its utility, airline, and other critical infrastructure customers’ data. The CPA’s report states that the SOC examination tested ARCOS’s operational controls and SaaS platform for security, availability, processing integrity, confidentiality, and privacy.

Current and prospective customers generally use a SOC 2 report to evaluate a solution provider’s compliance controls. A SOC 2 examination indicates a third-party auditor evaluated a service organization’s controls as they relate to the American Institute of CPAs (AICPA) Trust Services Criteria.

“Meeting the SOC 2 criteria proves ARCOS protects our clients’ data,” said Dave Campbell, chief technology officer for ARCOS. “When working with cloud and related IT services, reliability is critical because cybersecurity has become a core issue especially for our utility industry customers.”

Last year, as reported by The Wall Street Journal, John Moura, director of reliability assessment and performance analysis at the North American Electric Reliability Corp., NERC, noted, “Security is at the heart of our operations, and one of the highest priority items … .”

The SOC 2 audit confirms ARCOS has established and is adhering to effective policies including change-control, security of customer information, and service level of agreements. BARR completed the audit and informed ARCOS of the results in August 2022, which covers a reporting period from April 1, 2021, to June 30, 2022. ARCOS has made its SOC 2 reports available since passing its first audit in 2014. Customers who want a copy of the 2022 report should contact ARCOS Support.

About BARR Advisory, P.A.
Advisory BARR Advisory is a cloud-based security and compliance solutions provider, specializing in cybersecurity consulting and compliance for companies with high-value information in cloud environments like AWS, Microsoft Azure, and Google Cloud Platform. A trusted advisor to some of the fastest growing cloud-based organizations around the globe, BARR simplifies compliance across multiple regulatory and customer requirements in highly regulated industries including technology, financial services, healthcare, and government.

About ARCOS LLC
ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn more at https://www.arcos-inc.com.

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Contact:
Bill Perry
bperry@arcos-inc.com

Tri-County Electric Cooperative sees gains in reliability with ARCOS

By Press Releases

COLUMBUS, Ohio – August 22, 2022ARCOS® LLC has implemented its ARCOS software platform for Tri-County Electric Cooperative, a Touchstone Energy Cooperative. The Aledo, Texas-based utility says the solution is playing a critical role in maintaining reliability and providing system operators with added time to focus on restoration. For TCEC executives, the platform delivers situational awareness, whether managers are planning for an overtime construction job or managing a large event.

For example, the ARCOS platform allows TCEC to automatically reallocate resources from within its districts to the areas most affected by a storm. TCEC’s service territory includes 126,800 meters covering 16 counties across north Texas in and around Fort Worth.

“When storms strike, the ARCOS platform automates locating and sending resources where needed across our four districts, so our system operators can focus on diagnosing outages,” says David Hollingsworth, manager for System Operations at TCEC. “That extra time means our system operators can spend more time analyzing our SCADA system, using fault-finding tools, and looking ahead to see if an outage requires even more crews.

“ARCOS runs callouts for one district and pinpoints the status of crews with a click, which also frees our line superintendents from making calls to identify available crews and equipment,” adds Hollingworth.

Before ARCOS, calls to fill a crew, especially in storm season, took TCEC system operators up to an hour to fill. Managers also tracked overtime from crew callouts via pen and paper, and payroll data didn’t distinguish between callout hours and other overtime. With ARCOS, TCEC system operators make and fill after-hours callouts in less than five minutes and, if needed, send outage details to lineworkers. The platform’s reporting also gives TCEC managers greater visibility into their resources and ensures equitable overtime for crews, since managers instantly see who’s responding to callouts. TCEC, which employs a non-union workforce, promotes its linemen, in part, based on how many callouts workers accept through ARCOS. So, tracking response rates is critical. The ARCOS platform also helps line superintendents balance lineworkers’ work and home life because they can note in the system when not to call a lineman who’s vacationing or juggling family obligations.

Decreasing SAIDI and CAIDI
“Looking year over year, our reliability numbers have improved,” says Hollingsworth about the ARCOS platform’s impact on reducing outage durations in terms of SAIDI and CAIDI.

“ARCOS gets crews to where they’re needed quicker as well as reports on and visualizes the deployment of lineworkers,” said Wes Scheets, chief operating officer for TCEC. “The technology helps us maintain excellent reliability, a high level of member satisfaction, and keeps our crews safe in the field.”

“Overall, implementing ARCOS for our linemen, superintendents, and system operators was easy,” adds Hannah Turner, a TCEC system operator. “We see expanding ARCOS for relay technicians and substation staff.”

About ARCOS LLC
ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn more at https://www.arcos-inc.com.

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Contact:
Bill Perry
bperry@arcos-inc.com

 

New ARCOS Mobile Plus app makes scheduling and callouts easy for utilities, airlines

By Press Releases

COLUMBUS, Ohio — July 28, 2022 – ARCOS® LLC has released the ARCOS Mobile Plus application, which is a new version of its ARCOS Mobile App, to give airline and utility workers and managers an even easier way to launch and accept callouts, view schedules and quickly check notifications about emergent work.

“ARCOS Mobile Plus offers the same great features and capabilities as the ARCOS Mobile App as well as intuitive navigation that makes the home screen a one-click hub for checking work schedules, accepting emergency callouts and triaging messages,” said Jason Singer, director of Resource Management Services for ARCOS. “Mobile Plus is about boosting speed, simplicity and safety for workers.”

When managers need resources immediately, minutes matter. So the software maker designed its new ARCOS Mobile Plus app to cut set-up time in half for new users and make it easier than ever for utility workers as well as airline flight crews to respond to calls tied to service interruptions.

The ARCOS Mobile Plus app connects utility field workers and airline flight crews with the ARCOS Callout and Scheduling Suite as well as ARCOS Crew Manager, but does not apply to other ARCOS solutions like Incident Manager.

With permissions put in place by managers, the ARCOS Mobile Plus app offers crews:

  • The ability to manage schedules, update calendars
  • Real-time alerts for roster position changes
  • An easy way to check their position on a roster
  • A means to track their callout percentages

Supervisors and ARCOS administrators can use ARCOS Mobile Plus to not only launch callouts but also efficiently locate and assemble crews, which:

  • Speeds up callouts
  • Improves callout response rates, accountability, and labor relations
  • Reduces calls to supervisors

Crews and managers can find and download the ARCOS Mobile Plus app today for iOS and Android devices at the Apple App Store and Google Play Store. Once downloaded, users should contact their utility company’s ARCOS administrator to determine when to begin using the app. The legacy ARCOS Mobile App will be listed on the Apple App Store and Google Play Store until December 31, 2022.

About ARCOS LLC
ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn more at https://www.arcos-inc.com.

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Contact:
Bill Perry
bperry@arcos-inc.com

 

ARCOS and Over 500 CEOs Call on Governors and Educators to Give Every K-12 Student a Chance to Learn Computer Science

By Press Releases

COLUMBUS, Ohio – July 19, 2022ARCOS® LLC CEO Odus “Boogie” Wittenburg has joined Code.org and more than 500 of America’s top industry and nonprofit leaders in signing a letter calling on state governments and education leaders to “update the K-12 curriculum in each state, for every student in every school to have the opportunity to learn computer science.”

This unprecedented effort in U.S. education unites the leaders and founders of Apple, Microsoft, Alphabet, Amazon, and others with CEOs from companies including American Express, Nike, Starbucks, Delta Airlines, AT&T, UPS, Walgreens, and Hasbro, as well as education organizations like Khan Academy, the American Federation of Teachers, and the National Education Association.

“In addition to reading, writing and mathematics, learning computer science expands a child’s horizons, opens the door to a career perhaps never considered, and helps America remain a world leader in technology and innovation,” said Boogie Wittenburg. “The American Dream is about each of us achieving the fullest amount of what we’re capable of. How can our students reach their full potential if they experience technology only as consumers?”

Over the last decade, all 50 states have taken action to expand access to computer science, including allowing computer science to count toward core graduation requirements, funding professional learning to train more teachers, and creating clear certification pathways for computer science teachers. But the United States now has 700,000 open computing jobs, and only 5 percent of high school students study computer science each year.

“Every industry is impacted by digital technology, yet not every student has the opportunity to learn how technology works,” said Code.org CEO Hadi Partovi. “Today, computer science should be a core subject, just like basic biology or algebra. We must ensure that standards and the curricula used across the country prioritize computer science so that all students, particularly from underrepresented backgrounds, have the opportunity to participate in our digital economy.”

About Code.org
Code.org is a nonprofit dedicated to expanding access to computer science in schools and increasing participation by young women and students from other underrepresented groups. Our vision is that every student in every school has the opportunity to learn computer science as part of their core K-12 education. The leading provider of K-12 computer science curriculum in the largest school districts in the United States, Code.org also created the annual Hour of Code campaign, which has engaged more than 15% of all students in the world.

About ARCOS LLC
ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn more at https://www.arcos-inc.com.

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Contact:
Bill Perry
bperry@arcos-inc.com

 

Shenandoah Valley Electric Co-op will automate crew-building with ARCOS

By Press Releases

Trucks working on power lines in the fieldCOLUMBUS, Ohio – July 12, 2022ARCOS® LLC, the market leader for utility and critical infrastructure resource-management solutions, will deploy its Crew Manager® software for Rockingham, Va., Shenandoah Valley Electric Cooperative, so managers can automatically tap into a visual depiction of the location and status of crews working across SVEC’s service territory. According to SVEC, once implemented, Crew Manager will also help the utility coordinate contractors and co-op crews working on large projects as well as restoring service after storms.

“During daily operations, Crew Manager will give us one place to get information about who is working, where they’re working and what they’re working on, with a click,” says Bill Rees, manager of System Operations for SVEC. “The contractors working on our property can change daily, and they’re managed separately, so it will increase our system’s safety to know in real-time who’s working and where.”

Today, says Rees, visualizing where crews are working takes spreadsheets and phone calls exchanged between managers, operations coordinators, supervisors, and crews. SVEC will save time and get people where they’re needed faster and with increased safety via Crew Manager.

“Using Crew Manager daily will maximize our return on investment,” adds Jennifer Waddell, senior system operator for SVEC. “When we buy a piece of software, we have to have our ROI.”

In 2010, SVEC implemented the ARCOS Callout and Scheduling Suite, which uses algorithms to call crews in the order the utility’s rules dictate for after-hours emergencies. Using a few keystrokes in ARCOS Callout, system operators automatically identify available workers and assemble multi-person crews in minutes or less. According to Rees, automating callout was a first step toward automated resource management and “one of the best pieces of software ever brought into the operations center.” SVEC sees Crew Manager as the next chapter in its automation story. Crew Manager complements Callout, says Rees, and will link daily and after-hours operations.

One of Crew Manager’s benefits is identifying and coordinating resources for a forecasted storm. Managers can use the software to create different restoration scenarios in advance and see where gaps with resources might exist. During a major restoration, SVEC’s workforce can double (or triple) in size, so having one system in which the organization can see its mutual aid and contractor crews is incredibly important. SVEC will eventually use Crew Manager to coordinate its storm restoration. But Rees says SVEC’s near-term focus is the daily use of Crew Manager, which will create familiarity with the system for quickly moving from blue-sky to dark-sky work.

For example, with Crew Manager, when SVEC System Operations is handling a major outage, operators will see which crews are working on each circuit and easily pinpoint who is the closest, available crew in the surrounding area to call on for added support if needed.

About ARCOS LLC
ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn more at https://www.arcos-inc.com.

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Contact:
Bill Perry
bperry@arcos-inc.com

 

With ARCOS software, Connexus Energy to get real-time visibility into field operations

By Press Releases

Connexus teammates reviewing documents togetherCOLUMBUS, Ohio – May 17, 2022 – ARCOS® LLC is implementing its Software-as-a-Service ARCOS Callout®, Crew Manager® and Mobile Workbench solutions for Ramsey, Minn.-based Connexus Energy, so Minnesota’s largest electric cooperative can automatically secure crews and manage the utility’s work and crews in one dashboard, integrated with its outage management system (OMS).

Connexus Energy system operators are spending more time than ever analyzing data from AMI, the SCADA system, and substations. The utility sees ARCOS’ system helping in two ways: First, automating operators’ manual processes and reallocating their time to focus on complex tasks and helping co-op members or first responders, and second, improve the efficiency of, visibility into and reporting on field services like restoration and construction.

“ARCOS automating callout wasn’t what appealed to us; the concept of ARCOS being a field management tool is what put our decision over the top,” said Kristin Whitwam, Electric Operations Project Leader for Connexus Energy. “Being able to bring together and integrate all our work and crew data in one repository and govern all of it is what sold us.”

To deliver work assignments to the field, Connexus Energy now relies, in part, on software from Clevest to send trouble tickets to crews’ mobile devices. Connexus Energy says, while Clevest works fine for sending trouble tickets, the transition to getting all work order types embedded in it never happened.

“That isn’t as appealing as having one product to manage callout, crew management, and mobile work,” Whitwam says.

A goal of improving member satisfaction

Today, Connexus Energy sends crews work orders on paper and clipboards, and crews report back intermittently by radio on the status of jobs. With large construction projects like distribution lines or energizing service for new subdivisions and commercial buildings, a packet of paper in each truck is the official record of progress until crews update managers, usually at day’s end.

“With a paper-based system, our crews run new residential service, but we can’t confidently tell builders, who are our members too, that service is energized until we hear from our crews,” added Whitwam. “With ARCOS, we’ll see work as it happens and tell builders exactly where their service stands.”

Connexus Energy printed out more than 7,000 construction work orders in 2021, all of which went onto clipboards, into trucks and came back for reconciliation. Relying on paperwork makes it challenging to know where crews are and the pace at which they’re accomplishing jobs. With the ARCOS platform, Connexus Energy sees an opportunity to give management real-time visibility into work and crews, while improving member satisfaction. The utility connected approximately 1,500 to 1,700 new service lines last year, with some of its biggest builders requesting up to 100 service connections per year. The builders are managing schedules just like Connexus Energy. So, the utility says the ARCOS system will help these builders save money because ARCOS’ software will, for example, deliver real-time updates on when there’s energized service. That, in turn, makes builders more inclined to construct residential and commercial projects in Connexus Energy’s service territory.

“We want builders to know we’re easy to work with,” said Whitwam. “With Mobile Workbench, if a builder is waiting for critical service to be energized, as a company we’ll see that work completed as it happens in the field; anyone a builder contacts in our Construction department can get them information and reduce wait time.”

Benefits for callout

The utility relies on two, dedicated crews for after-hours restoration. But when trouble strikes, these crews can be tackling other jobs. When that happens, Connexus Energy taps system operators to find and call available crew members for after-hours emergencies like downed poles or blown transformers.

“Completing a callout varies but can take up to an hour,” Whitwam added. “Workers want to know how long they’re needed, who they’ll be working with and answering those questions takes precious time. When system operators complete a callout, they also fill out a report for our leadership, summarizing what happened; that can take another 15 to 30 minutes.”

With ARCOS’ software, emergency response begins when the OMS alerts the system operators to an outage. An operator launches an automated crew callout describing the job, skills required, and more, which typically takes a few minutes to fill. The Crew Manager system notifies the operator that a repair crews is responding. The system operator then goes into Mobile Workbench and select the OMS repair ticket and responding crews. The called-out crew will head to the trouble, make repairs, close the ticket via their mobile device and release themselves from the job, alerting the system operator.

“Implementation is now underway and begins with callout, followed by Crew Manager and Mobile Workbench,” said Mark Koplin, vice president of Technology for Connexus Energy. “We’re very early into implementation, but ARCOS is well-organized, and we don’t feel like we’re pulling them along to get this done; they have a roadmap, and they’re leading us, so we don’t have to figure this out alone.”

ARCOS names Odus Wittenburg as its next CEO, succeeding Bruce Duff

By Press Releases

COLUMBUS, Ohio – February 16, 2022ARCOS® LLC, the market leader for utility and critical infrastructure resource-management solutions, has named Odus “Boogie” Wittenburg – a veteran at building and leading fast-growing, innovative publicly traded and private technology firms – as the company’s CEO effective immediately. Wittenburg succeeds Bruce Duff who, after 10 years as CEO of ARCOS and 40 years in the software industry, has announced his retirement. Duff will take on a strategic advisory role, supporting Wittenburg and the executive team through this transition.

Under Duff’s leadership, the company has thrived – including during the pandemic – by growing its employee base, expanding the number of customers served, meaningfully increasing revenue and innovating across ARCOS’ software solutions.

In 2021, Inc. magazine named ARCOS to the Inc. 5000 for the seventh time. Over the past year, ARCOS has laid the groundwork for continued growth by increasing headcount across all its teams. Through this transition, Wittenburg looks to continue the company’s strong revenue growth by investing in ARCOS’ leading technology platform and supporting customer needs.

Wittenburg takes the helm of ARCOS after an esteemed career leading and expanding a number of enterprise software and technology companies. Most recently, he was chief operating officer for Bold Commerce, an e-commerce technology company serving 90,000 brands. Before Bold, he was chief commercial officer for Anaconda, a provider of open-source data science software. Wittenburg also served as president and executive vice president of Customer Experience for publicly traded financial services software company Q2 Holdings, Inc., a maker of digital banking and lending solutions. Prior to Q2, Wittenburg spent 10 years at Rackspace Hosting, leading the managed cloud computing company’s Americas business unit. Wittenburg earned a bachelor’s degree from Texas A&M University, and his MBA from Harvard Business School.

“Over the past 10 years, Bruce has helped transform ARCOS into the high-quality business it is today. I thank him for his leadership as we continue on our growth trajectory,” said Wittenburg. “I am excited for this next chapter and privileged to help carry on ARCOS’ mission of solving the toughest resource management challenges for utilities and other critical infrastructure industries.”

“Boogie has experience leading companies and mastering technology, including mission-critical software-as-a-service solutions,” added Duff. “While he’s technically minded, he’s approachable and likes to know the story and people behind the numbers. He’s a great fit for this role technically, operationally, financially, and culturally; I have no doubt he’ll take ARCOS to the next level with the continued support of our investors Vista Equity Partners.”

In March 2021, Vista Equity Partners, a leading global investment firm focused on enterprise software, data and technology-enabled businesses, made a majority investment in ARCOS to help continue the innovation of its products and develop its suite of offerings.

About ARCOS LLC
ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn about ARCOS resource management software at https://www.arcos-inc.com.

With ARCOS, gas utility’s automated call outs find crews closest to the trouble

By Press Releases

COLUMBUS, Ohio – September 1, 2021 – Since implementing the ARCOS® Software-as-a-Service Callout and Scheduling solution, managers at a Northeastern natural gas utility say dispatchers using the technology have moved from a manual process for calling workers for gas leaks and repairs to an automatic one that locates and assembles available crews in minutes. The callout system’s Closest to the Trouble technology helps workers quickly identify the closest qualified resource with the right equipment, so utility managers can expedite emergency response. 

“CTT is a game-changer for us, especially after-hours,” said a manager overseeing workforce scheduling and dispatch at the utility. “If there’s a gas leak, we find the nearest resource in seconds through ARCOS.” 

The utility operates and maintains thousands of miles of natural gas transportation and distribution infrastructure to serve hundreds of thousands of customers. 

According to utility managers, the ARCOS callout solution centralizes data for hundreds of employees including first responders, foremen, mechanics, dispatchers, and customer service representatives. The ARCOS solution also stores contact information, backfills shifts in the event of unplanned absences and tracks a worker’s status. Gas utilities like this one rely on the ARCOS solution, in part, when calling out workers for unplanned or emergent work. The solution accounts for complex work rules that ensure overtime is parceled out to gas chiefs and mechanics in accordance with union agreements.  

The natural gas utility uses the ARCOS solution around the clock. But dispatchers rely on the system after regular business hours. If, for example, a first responder arrives at a gas leak on the weekend and secures the leak but still needs a crew for repairs, dispatchers tap ARCOS to launch a call out in seconds and assemble an available crew minutes later. 

The ARCOS solution replaced a sometimes-tedious process in which dispatchers would have to juggle directing field personnel or other work while manually searching a list and making phone calls to find available crews. In extreme cases, a callout would take a dispatcher an entire shift to complete. With the ARCOS solution automatically running a call out in the background, dispatchers monitor incoming calls about gas leaks and devote their attention to handling emergencies. If the volume of emergency calls outstrip the number of available first responders, dispatchers use ARCOS to immediately identify and bring in additional first responders. The impetus for buying the ARCOS solution, says the utility, was making more efficient use of dispatchers’ time, while getting crews to work quickly and safely. 

About ARCOS LLC 

ARCOS provides the leading SaaS-based resource management platform built specifically for utilities and other critical infrastructure industries. Using ARCOS, companies manage the real-time availability of unionized workforces and contractors alongside long- and short-cycle work necessary to keep services flowing for more than 90 million people and businesses across the United States and Canada. ARCOS’s best-in-class customer support coupled with its quick return on investment, automated callout capabilities, electronic crew management, contractor management, emergency mobilization, work distribution and field service mobility solutions help its customers safely respond to, restore, report on, and manage critical activity that keeps electric, water, gas and travel running smoothly. Learn about ARCOS resource management software at https://www.arcos-inc.com. Follow ARCOS on LinkedIn, @ARCOS LLC, and Twitter, @ARCOS 

ARCOS Makes Inc. 5000 List Seven Times

By News Articles, Press Releases

COLUMBUS, Ohio – August 25, 2021 – For the seventh time, Inc. magazine has named ARCOS® LLC to the Inc. 5000. This year, ARCOS ranked No. 3,473 on the list. ARCOS is the market leader for utility and critical infrastructure resource-management solutions. According to Inc. staff, “Only 3.26 percent of Inc. 5000 companies have made the list seven times.” 

“To make the list this year, when our country and the world faced so many challenges, is a testament to how our employees improvised and innovated—they’re remarkable,” said ARCOS’ CEO. “Our solutions automate critical processes like restoring electric, water or gas service, and finding qualified, available airline crew members to fill open trips or shifts due to unforeseen circumstances. The fact that we continue to win new business and our customers are renewing contracts during the pandemic speaks to the mission-critical nature of what we’re selling.” 

Inc. Editor-in-Chief Scott Omelianuk said, “Building one of the fastest-growing companies in America in any year is a remarkable achievement. Building one in the crisis we’ve lived through is just plain amazing. This kind of accomplishment comes with hard work, smart pivots, great leadership, and the help of a whole lot of people.” 

The prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest-growing privately held businesses in the United States. The 2021 Inc. 5000 is ranked according to percentage revenue growth when comparing 2017 and 2020. To qualify, companies must have been founded and generating revenue by March 31, 2017. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2020. The minimum revenue required for 2020 is $2 million. The 2021 Inc. 5000 list, including company profiles and an interactive database, is at http://www.inc.com/inc5000. 

About ARCOS LLC 

ARCOS provides the leading SaaS-based resource management platform built specifically for utilities and other critical infrastructure industries. Using ARCOS, companies manage the real-time availability of unionized workforces and contractors alongside long- and short-cycle work necessary to keep services flowing for more than 90 million people and businesses across the United States and Canada. ARCOS’s best-in-class customer support coupled with its quick return on investment, automated callout capabilities, electronic crew management, contractor management, emergency mobilization, work distribution and field service mobility solutions help its customers safely respond to, restore, report on, and manage critical activity that keeps electric, water, gas and travel running smoothly. Learn about ARCOS resource management software at https://www.arcos-inc.com. Follow ARCOS on LinkedIn@ARCOS LLC, and Twitter, @ARCOS.

Pennsylvania American Water aims to mobilize field crews faster with ARCOS

By Press Releases

COLUMBUS, Ohio – August 24, 2021 – To improve resource management and the speed with which it mobilizes crews, Pennsylvania American Water will implement the Software-as-a-Service ARCOS Callout® and Scheduling solution for its field service representatives, first responders and utility workers. Pennsylvania American Water, a subsidiary of American Water, joins Tennessee American Water in choosing the ARCOS solution.

“Among the key drivers for choosing ARCOS is the software’s ability to make it efficient for us to pinpoint available crews in an emergency,” said Jake Gentile, senior manager for Operations, Southwestern Pennsylvania, at Pennsylvania American Water. “The ARCOS system will automatically mirror callout procedures and help us quickly mobilize our response.”

The ARCOS Callout and Scheduling solution helps utility managers act on emergencies by automatically locating and alerting available crews to respond to water main breaks, shut off meters, or handle other emergent issues.

About ARCOS LLC

ARCOS provides the leading SaaS-based resource management platform built specifically for utilities and other critical infrastructure industries. Using ARCOS, companies manage the real-time availability of unionized workforces and contractors alongside long- and short-cycle work necessary to keep services flowing for more than 90 million people and businesses across the United States and Canada. ARCOS’s best-in-class customer support coupled with its quick return on investment, automated callout capabilities, electronic crew management, contractor management, emergency mobilization, work distribution, and field service mobility solutions help its customers safely respond to, restore, report on, and manage critical activity that keeps electric, water, gas, and travel running smoothly. Learn about 1ARCOS resource management software at https://www.arcos-inc.com. Follow ARCOS on LinkedIn, @ARCOS LLC, and Twitter, @ARCOS

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Great River Energy picks ARCOS automated callout for control center staff

By Press Releases

COLUMBUS, Ohio – March 23, 2021 – This summer, ARCOS® LLC, the market leader for utility and critical infrastructure resource-management solutions, will roll out its ARCOS Callout and Scheduling Suite for Minn.-based cooperative Great River Energy, a provider of wholesale electricity to 28 member-owned cooperatives in Minnesota and Wisconsin, so the co-op can automatically identify available employees after business hours and direct them to restoration work.

“For years, Great River Energy has made manual calls for communications between our control center and field crews,” said Mark Peterson, system operations manager for Great River Energy. “Automating callouts will save time for our control center staff, so they can focus on their core responsibility, operations.”

With Great River Energy’s manual, after-hours callout process, control center operators search (one call at a time) for available employees. Once they reach a worker, they describe the problem and dispatch them. Staff manually input worker status through established work rules tied to seniority, hours worked, scheduled time off and proximity to a job site. A recent winter storm sped up the decision by Great River Energy to take the chore of manual callouts off the operators, so they could automatically launch calls with ARCOS and focus, instead, on front-end analysis linked to restoring substations, identifying transmission infrastructure damage, or starting peaking generation.

“Our operators have tools to pinpoint issues and analyze conditions, but it takes concentration and dedicated time to make the most of these tools,” added Peterson. “Every minute spent on a manual callout is a distraction that reduces situational awareness in the control center.”

Approximately 200 Great River Energy employees will be listed in the ARCOS System including control center workers who log in to launch and analyze callouts. According to Great River Energy, managers will measure the success of automated callout in two ways: First, the number of people reached through the system (versus a manual process) and the success rate for each call; second, how much time automation shaves off the callout process per event.

ARCOS Secures Growth Investment from Vista Equity Partners

By News Articles, Press Releases

Utility and critical infrastructure resource-management leader will accelerate hiring, drive innovation in core products and expand suite of offerings

COLUMBUS, Ohio March 17, 2021 – ARCOS® LLC, the market leader for utility and critical infrastructure resource-management solutions, today announced it has signed a definitive agreement to receive a majority investment from Vista Equity Partners, a leading global investment firm focused on market-leading enterprise software, data and technology-enabled businesses. ARCOS and Vista will partner to accelerate investment in hiring, continue driving innovation in its core products and expand its suite of offerings – solving the toughest resource management challenges for utilities and other critical infrastructure industries.

Since 2005, ARCOS’ technology has helped hundreds of the largest electric and gas utilities and airlines manage their crews and resources, especially in unplanned scenarios where resources are needed on short notice. ARCOS helps these organizations identify which crews and resources are available, reduce the time needed to assemble crews and perform callouts, and confront a host of other resource-management challenges such as overseeing contractors and managing service disruption incidents.

“For essential workers in industries like utilities and critical infrastructure, the ability to assess resources and respond quickly can make the difference between success and failure,” said Bruce Duff, CEO of ARCOS. “With Vista’s partnership, we will continue to bring our best-in-breed technology solutions to these industries, as well as explore new areas for product expansion and help our clients continue to modernize practices and processes, so they can respond and restore services quickly. We are thrilled to have Vista’s backing as we chart our next chapter.”

“The partnership between ARCOS and the utility industry has been one of collaboration that has provided us with solutions to effectively respond to, restore and report both planned and unplanned events that occur every day of the week,” said John Tyler Anthony, senior vice president and chief operating officer of Pepco Holdings. “We look forward to continuing to work with ARCOS as they begin their new partnership with Vista Equity Partners, and we appreciate their continued focus to expand their products and ensure comprehensive resource management capabilities for us and other critical infrastructure industries. Providing safe, reliable and affordable service is the industry’s primary mission and having technology providers like ARCOS is critical to our collective success.”

“Bruce and his team have built an indispensable business by helping their customers be nimbler and more responsive in managing their resources,” said Patrick Severson, senior managing director in Vista’s Foundation Fund. “ARCOS’ customers are providing power, water, gas and other essential services to people across North America, and these customers rely on ARCOS to keep those services online. The ARCOS team is extremely driven by this mission, and we are excited to help them have an even greater impact by investing in their people, products and customers.”

ARCOS and Vista Equity Partners expect the transaction to close in the second quarter of 2021. The investment by Vista follows The Riverside Company’s investment in ARCOS in 2013. William Blair & Company and Lightning Partners served as the financial advisor to ARCOS and The Riverside Company, and Harris Williams & Co. served as the exclusive financial advisor to Vista Equity Partners. ARCOS management will remain meaningful shareholders of the company along with Vista Equity Partners.

About ARCOS LLC

ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatically planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn about ARCOS resource management software at https://www.arcos-inc.com. Follow ARCOS on LinkedIn, @ARCOS LLC, and Twitter, @ARCOS

About Vista Equity Partners

Vista is a leading global investment firm with more than $73 billion in assets under management as of September 30, 2020. The firm exclusively invests in enterprise software, data and technology-enabled organizations across private equity, permanent capital, credit, and public equity strategies, bringing an approach that prioritizes creating enduring market value for the benefit of its global ecosystem of investors, companies, customers and employees. Vista’s investments are anchored by a sizable long-term capital base, experience in structuring technology-oriented transactions and proven, flexible management techniques that drive sustainable growth. Vista believes the transformative power of technology is the key to an even better future – a healthier planet, a smarter economy, a diverse and inclusive community and a broader path to prosperity. Further information is available at vistaequitypartners.com. Follow Vista on LinkedIn, @Vista Equity Partners, and Twitter, @Vista_Equity.

Media Contacts:

ARCOS
Bill Perry
bperry@arcos-inc.com
614-975-7538

Vista Equity Partners
Dafna Tapiero
vista@laurelstrategies.com
202-776-7776

SMECO digitizes planning, tracking crew moves with ARCOS Crew Manager

By Press Releases

COLUMBUS, Ohio – February 22, 2021 – ARCOS® LLC, the market leader for utility and critical infrastructure resource-management solutions, has implemented ARCOS Crew Manager® at Southern Maryland Electric Cooperative (SMECO), so utility managers can not only see where, what and how long the co-op’s 40 service and construction crews are working but also create a digital snapshot of which crews and equipment are available minutes, hours or even weeks ahead.

“Crew Manager is an evolution from the ARCOS Callout and Scheduling Suite we installed in 2006,” said Ronnie Wise, Distribution Operations manager for SMECO. “ARCOS callouts use algorithms to call crews in the order our business processes dictate; with ARCOS, we’ve assembled 14-person crews in 24 minutes. Before that we made callouts by hand, one call at a time – it could take an hour to build a crew.”

During normal business hours, SMECO’s distribution system operators (DSOs) use Crew Manager alongside the work and outage management system to keep tabs on crews’ field work and customer appointments. Crew foremen, which SMECO calls operations supervisors, begin their shift and enter the status of crew members into Crew Manager. The software then tracks and computes hours worked, breaks and availability – on a dashboard for the DSOs.

To manage resources for a forecasted storm, SMECO’s managers access a visual display of the status, skill sets and location of crews and equipment in Crew Manager via color-coded icons. Managers drag and drop icons across the utility’s territory to create different restoration scenarios. If a scenario shows a gap because, say, a crew will have worked too many hours or there aren’t enough resources to cover a set of circuits, SMECO can reorder its plans in Crew Manager and quickly see an alternative or know precisely how many contractors to call on.

SMECO has also relied on Crew Manager during the COVID-19 pandemic to split its crews into blue and gold teams to better manage, or mitigate, a potential outbreak. The system allows DSOs to quickly see if a field assignment might cause crews from different teams to inadvertently converge at a work site, which helps to prevent crossover.

DSOs also rely on the crew management software to set up attributes, or badges, for resources. For instance, next to a truck’s serial number in Crew Manager, a DSO can link a color-coded badge reading “digger-derrick” or “single-bucket truck.” Before Crew Manager, SMECO relied on an ever-evolving number scheme to track truck types and other equipment.

Wise added, “Cooperatives that don’t have these systems will ask, ‘Why do I need to buy a software system to make calls and track crews when I have dispatchers?’

“We gave our DSOs these tools, so they can put more time into researching what crews need, or formulating a game plan for restoration,” said Wise. “In the midst of chaos, it’s made life less chaotic.”

Central Georgia EMC trims time off outages with automated callout

By Press Releases

COLUMBUS, Ohio – November 9, 2020 – ARCOS® LLC, the market leader for utility and critical infrastructure resource-management solutions, has implemented its ARCOS Callout and Scheduling Suite for Central Georgia Electric Membership Corporation, so the co-op can automatically contact available workers to restore service in the wake of any sudden event or an incident outside normal business hours.

“We run a very lean organization and had a pop-up storm requiring an all-hands call for help; using ARCOS, more than 80 percent of our workforce responded within two minutes,” said John Harkness, senior vice president of Distribution Services at Jackson, Ga.-based Central Georgia EMC (CGEMC). “With our manual method, that all-hands call would’ve taken up to an hour to complete; ARCOS helped us restore power 30 to 45 minutes sooner, which has a positive impact on CAIDI, SAIDI, customer satisfaction and revenue.”

Before installing the ARCOS SaaS platform, CGEMC – a non-union, 59,000-meter customer-owned electric cooperative serving 14 counties south of Atlanta – relied on its system operators and supervisors to manually call crews to find workers available for restoration work. With ARCOS, CGEMC system operators push a button on their keyboard or mobile device and let the automated callout system organize the calls for help, which has also improved the rate at which workers accept calls.

“Our employees wanted a better way of knowing when they’re needed after hours and where they fall in the callout rotation,” added Harkness. “We wanted a seamless, efficient way to contact employees outside normal working hours, get a response and track the outcome.”

According to Harkness, his line department’s employee performance appraisals, and ultimately salary adjustments, rely partially on how line workers respond to after-hours callouts. Prior to ARCOS, the co-op’s operators and crew leaders documented (often with pen and paper) whom they called, how often and the response. Typically, the process occurred outside the office, at a crew leader’s home by phone requiring the caller to bring documentation into the office and type notes into a database. Documentation errors could undermine employees’ confidence in performance and salary reviews. Since automating callout tracking, Harkness says the errors are gone and employee confidence has improved. Using ARCOS reports, the co-op publishes a weekly scorecard of callout responses on an electronic billboard that employees see by job classification. The co-op resets the scorecard as each performance review period begins.

“Some of our lower performers in years past are now doing far better and pointing to the scoreboard,” remarks Harkness.

Inside the ARCOS software, CGEMC was able to construct a variety of callout types:  on-call; volunteer; assistance-needed; and all-call. The co-op can launch each type in seconds and get a response in minutes.

“Automation gets everyone equally participating in callouts and improves our restoration times, which means happy customers and reductions in CAIDI and SAIDI,” says Harkness.

Harkness also says automating the callout process gave his co-op a way to think about how the non-union, member-owned utility does business. Even before ARCOS, CGEMC discussed speeding up response times and improving the capture of data related to productivity, so the co-op could take the burden off the staff. With a non-union workforce, CGEMC had flexibility in transforming its callout approach. Implementing ARCOS provided CGEMC with the chance to improve processes for its line department and managers.

“We knew we wanted to better distribute work and reward performance, but we couldn’t manage that with a manual system,” recalls Harkness. “Automation, specifically ARCOS, gave us software to track exactly what’s happening and acknowledge and reward employees for their contributions.”

 

For 11th time, ARCOS makes list of Central Ohio’s 50 fastest-growing companies

By Press Releases

COLUMBUS, Ohio – October 20, 2020 – ARCOS LLC has again earned a place on the Columbus Business First Fast 50 – the annual list of the 50 fastest-growing emerging companies in Central Ohio. This year ARCOS ranks #27, a climb from #38 when ARCOS appeared on the list in 2018. ARCOS has made the list 11 times since its first appearance on the list in 2007. Of the nearly 500 companies on the list since it began in 1996, only two – Progressive Medical, Inc. (14 years) and Sequent (12 years) – have appeared more times than ARCOS. The Fast 50 Award recognizes companies for financial growth and performance over the past three years.

“One of our founding principles is:  We take on the toughest challenges for our customers whether they work at a utility company, airline or in another critical infrastructure industry,” said Bruce Duff, chief executive officer of ARCOS LLC. “Our employees’ willingness to work as a team and go to great lengths to help our customers is rewarding personally and professionally, and it’s part of why ARCOS regularly earns a place on the Fast 50 list.”

ARCOS’s early success came from automating a complex, manual process that utility managers relied on for identifying and calling out crews for after-hours emergencies and restoration. ARCOS went on to win business from the largest investor-owned utilities, municipalities and co-operatives; approximately 90 percent of U.S. households are served by utilities that use ARCOS technology. ARCOS next deployed its solutions for crew scheduling and management as well as damage assessment to help gas and water utilities. ARCOS then turned to helping the airline industry save millions of dollars by automating the way managers fill complex schedules (often disrupted by weather) for flight crews and ground crews. ARCOS has recently implemented its workforce management and scheduling solutions for manufacturers and logistics companies.

ARCOS resource management solutions help customers respond to after-hours and major events; restore service by quickly and safely assembling crews; and report the outcome to executives, employees, first responders, regulators, media and the public. The ARCOS® Callout and Scheduling Suite is a SaaS platform for managers to automatically assemble available crews, analyze crew response and report outcomes. The ARCOS Damage Assessment solution helps utilities shorten the process of surveying damage caused by major events like hurricanes from days to hours. ARCOS Resource Assist™ automates the manual process of requesting and managing third-party resources and equipment.

ARCOS Supports MultiSpeak Tech Spec to Help Utility Munis, Coops

By Press Releases

COLUMBUS, Ohio – September 22, 2020 – ARCOS ® LLC, the market leader for utility and critical infrastructure resource-management solutions, has signed an agreement to support the MultiSpeak® technology specification, which municipal and co-operative utilities and participating vendors rely on to standardize the exchange of data between software systems that handle things like field work, outage management and distribution operations. ARCOS is now offering utility managers the MultiSpeak interface as part of its resource-management platform. The interface will help utility managers easily take data about a power outage from, for example, NISC’s Outage Management System (OMS), create a work order and assign that order to the closest available crew via ARCOS Mobile Workbench.

If, for instance, a hurricane damaged hundreds of meters, web services available through the MultiSpeak specification could carry XML-formatted data from the utility’s OMS and launch an automated callout for damage assessors via the ARCOS Damage Assessment solution. Once in the field, damage assessors using mobile devices and GIS could send data back to the utility via data packets that would in turn launch a callout for repair crews via the ARCOS Callout and Scheduling Suite.

“MultiSpeak links a utility’s enterprise software systems and eliminates duplication of data entry, and manual processes, to give managers one picture of what’s happening,” says Lisa Federico, vice president of Marketing & Product for ARCOS. “By supporting MultiSpeak, we’ve done the upfront work of building a connection between our platform and other software systems before our customers buy ARCOS’s solution.”

The benefit for utility customers is that ARCOS is delivering a pre-defined connection point between its resource-management software and the outage management systems, SCADA systems and work management systems commonly used by many cooperative and municipal utilities. By adopting the MultiSpeak specification, neither ARCOS nor a utility’s information technology team have to undertake a software services engagement or develop APIs.

“Without this integration, a utility would have to build its own interface between systems or just rely on manual, time-consuming tasks like phone calls, entering and rekeying data and watching minutes slip by that could be better used to restore service,” adds Federico.

MultiSpeak is an initiative of the National Rural Electric Cooperative Association, or NRECA.

Dakota Electric Association automates call outs, boosts safety and efficiency

By Press Releases

COLUMBUS, Ohio – August 20, 2020 – ARCOS® LLC has implemented its ARCOS Callout and Scheduling Suite for Farmington, Minn.-based Dakota Electric Association, so the utility’s dispatch operators can better prepare crews working on after-hours emergencies in the field instead of spending time to call out available crews. Before putting in place ARCOS, Dakota Electric Association operators would scour handwritten lists and make phone calls to find crews available to meet first responders at an emergency outside of regular business hours. Since last fall, operators, supervisors and other authorized managers have launched hundreds of automated callouts from their laptops, tablets and mobile devices. For each callout, the ARCOS suite mirrors the union and business rules Dakota Electric Association has in place.

“With an outage, there’s a lot of automated data coming; using ARCOS to call out crews means operators can now process things like SCADA data, sift through it and work with our OMS to pinpoint what’s out,” said John Thurmes, control center manager for Dakota Electric Association. “The operator has more time to locate an open circuit, zero in on a probable component and tell a crew where to patrol, which improves efficiency and safety.”

The utility has uploaded information into ARCOS for more than 100 workers, including information technology staff, who the company can identify by job description and availability for after-hours emergencies. According to Thurmes, the utility also used ARCOS to set up and test emergency notifications for field crews, IT staff and office workers should events related to the novel coronavirus and COVID-19 require outreach to employees. The ARCOS solution ties into Dakota Electric Associations’ HR system to maintain up-to-date employee contact information. And the utility integrated ARCOS with Kronos; so, when employees punch out of work, they automatically make themselves available for a callout, unless they indicate otherwise.

“Manual callouts were long and painful, and operators could spend up to two hours finding an available crew after hours,” added Thurmes. “Operators now push a button, launch a callout and, in the meantime, they can spend time analyzing things like a possible overloading of a transformer or gathering information about the outage from a member’s call; they can work with our SCADA system and, if needed, close a circuit remotely ahead of the crew’s report from the field.

“ARCOS is worth its weight in gold for tracking who’s reacted to a call out and the outcome of the job,” said Thurmes.

About Dakota Electric Association

A customer-owned, non-profit utility since 1937, Dakota Electric Association provides electricity to more than 109,000 members throughout Dakota County and portions of Goodhue, Rice and Scott counties. Dakota Electric, a Touchstone Energy cooperative, serves its member-owners with integrity, accountability, innovation and commitment to community.

ARCOS earns place on Inc. 5000 list for sixth time

By Press Releases

Columbus, Ohio – August 19, 2020 – For the sixth time, Inc. magazine has named ARCOS® LLC to the Inc. 5000. This year, ARCOS ranked No. 3,319 on the list. ARCOS delivers SaaS solutions that continually report on the location and status of equipment and crews via mobile technology for utilities and other critical infrastructure industries like airlines and manufacturers. According to Inc. staff, “In the history of the Inc. 5000, only two percent of companies have made the list six times.”

“We’re on this year’s Inc. 5000 list, in part, because we’ve worked as a team to continually improve the way managers of utilities, manufacturing facilities and airlines keep their operations running,” said ARCOS CEO Bruce Duff. “The software solutions we’ve developed automate many of the manual, behind-the-scenes processes that:  restore electric, water or gas service; staff manufacturing lines; and get planes and their crews back in the sky.”

“The 2020 Inc. 5000 achieved an incredible three-year average growth of over 500 percent, and a median rate of 165 percent,” wrote Inc. magazine in a press release. Inc. Editor-in-Chief Scott Omelianuk said, “From health and software to media and hospitality, the 2020 list proves that no matter the sector, incredible growth is based on the foundations of tenacity and opportunism.”

The 2020 Inc. 5000 is ranked according to percentage revenue growth when comparing 2016 and 2019. To qualify, companies must have been founded and generating revenue by March 31, 2016. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2019. The minimum revenue required for 2019 is $2 million. The 2020 Inc. 5000 list, including company profiles and an interactive database, is at http://www.inc.com/inc5000.

ARCOS launches Resource Planner to speed up restoration, boost situational awareness

By Press Releases

COLUMBUS, Ohio – June 29, 2020 – ARCOS® LLC has launched ARCOS Resource Planner, so utility managers can have one software platform to quickly plan for and see the resources – organized by type and location – they need to restore service. Using Resource Planner, along with ARCOS’s complementary products Resource Assist and Resource Assist Lite, managers can automatically track resources at the moment they acquire them from other divisions, neighboring utilities and contractors.

In contrast, manually planning for resources (e.g., distribution workers or tree experts) and making phone calls to secure their help often yields a final number of resources arriving at a utility that is higher than requested. Often a request for, say, 800 resources ends up yielding as many as 880. The difference can be attributed to various reasons such as responders sending additional support staff and crews. Among the first priorities utility managers have when running an event is capturing basic numbers, including how many people are on their property and how many they need. Acquiring a true picture of the data saves a utility time and money when calculating how many hotel rooms, meals and gallons of fuel it needs; what a utility truly has on hand also impacts how it calculates an estimated time of restoration.

“The sooner a utility organizes and sees all resources the faster it can restore power,” says Jim Nowak, senior director of Operations, Product and Services at ARCOS. “A utility has to validate the classifications of workers being sent and process the right number of people and titles.”

Once a utility learns of a pending storm or other situation, managers go into Resource Planner and begin capturing the number of resources they need by resource type (e.g., distribution, transmission, damage, tree, etc.). Resource Planner then tallies requests and responses to show executives how the acquisition of resources is progressing. Operations managers can quickly see shortfalls and ask for workers from:  areas of their utility unaffected by the event; neighboring utilities or contractors. With a storm prediction model, the utility supervisor can take what’s been modeled for, say, the number of required distribution workers and plug that into Resource Planner to construct a profile of what’s available at that moment.

Through ARCOS Resource Assist, operations staff from different utilities and contractors can share people and equipment via a common language that draws from the standard resource types in the Edison Electric Institute’s National Response Event RAMP-UP tool.

“Making the naming conventions within Resource Planner, Resource Assist and the ARCOS platform the same as RAMP-UP eliminates confusion and standardizes requests,” adds Jason Singer, director for Resource Management Services for ARCOS. “The values a manager enters into Resource Planner are taken from damage assessment data, historical knowledge or outage prediction modeling.”

For ARCOS customers, there is no separate licensing fee for Resource Planner, and the solution links to ARCOS Resource Assist and ARCOS Crew Manager. Download the Resource Planner Data Sheet and learn more here.

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