Press Releases

COLUMBUS, Ohio – June 28, 2019 – ARCOS^® LLC has been selected to implement its ARCOS RosterApps workforce management solution at Envoy Air Inc., replacing and automating the air carrier’s multiple computer and paper systems that schedule and track time and attendance for 13,000 ground employees. Envoy currently relies on a custom-built automated time and attendance system and manual processes requiring several thousand hours per year in staff time to maintain.

ARCOS RosterApps will give Envoy managers a centralized, automated way to track overtime and schedules, update policies and ensure compliance with changing regulations. Managers will see overtime requests in real-time, so they can compare requests against available budgets. Currently, managers receive overtime calculations one week after each pay period ends, making it cumbersome to manage potential cost overruns.

“We’re rolling out the system in four phases for our agents, fleet service clerks, aircraft mechanics and managers,” said Stephen Collins, manager for attendance and central administration at Envoy. “RosterApps will make our scheduling process transparent, which means each step of the scheduling process will be visible, in real-time, for employees and managers. It’s incredibly easy to use, too.”

According to Collins, the product was intuitive enough that Collins, his coworkers and a test group needed no training. In contrast, says Collins, the current scheduling system, comprised of manual and computerized steps, requires new employees to take hours of training to learn the scheduling and bidding process.

With the mobile component of ARCOS RosterApps, ground staff will be able to manage schedules, shift requests and bids from computers or their smartphones, at work or home. Notifications will come via email and text, and supervisors can approve and deny requests, assign overtime and see a complete shift history for reporting and analysis.

“It gives us consistency across approximately 150 locations, which is difficult to achieve now,” added Collins. “All of our shift bidding is now done on paper, which means each quarter up to 4,000 employees have to go to a hub administration office, select a shift they want to work and check back on approvals. With RosterApps, all that will happen automatically; the system will assign employees a time to log in, and they’ll bid on schedules from a mobile device.”

ARCOS RosterApps will integrate with existing systems to ensure Envoy continues to strictly adhere to the requirements of its work agreements with labor unions. “We believe RosterApps will make it much simpler and faster to ensure an equitable scheduling process for ground staff,” said Collins.

“To efficiently manage exceptions, you need a consistent view of everyone’s schedules,” adds John Brant, managing director of RosterApps Projects for ARCOS. “With RosterApps, Envoy will have scheduling flexibility, control and dynamic updates; it’s self-service, yet mirrors union and company policies.”

About Envoy Air Inc.

Envoy Air Inc. is the largest wholly owned subsidiary of American Airlines Group, operating more than 185 aircraft on 1,000 daily flights to over 150 destinations. The company’s more than 17,000 employees provide regional flight service to American Airlines under the American Eagle brand and ground handling services for many American flights. The company was founded in 1998 as American Eagle Airlines, Inc. following the merger of several smaller regional carriers to create one of the largest regional airlines in the world.

About ARCOS LLC

ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatically planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn about ARCOS resource management software at https://www.arcos-inc.com.

COLUMBUS, Ohio, March 19, 2019 (GLOBE NEWSWIRE) — ARCOS^® LLC has implemented its automated callout system for NorthWestern Energy, a provider of electricity and gas to 709,000 residential and business customers in Montana, South Dakota and Nebraska. The utility runs ARCOS around the clock to call out first responders across its electric and gas operations to respond to system and customer needs. NorthWestern Energy also uses the ARCOS solution to determine which additional resources the utility should activate for restoration work.

Until implementing ARCOS, the utility relied on a manual process for calling out resources after hours. NorthWestern says the manual tracking done to tally the percentage of callouts accepted by an employee was prone to errors. The errors made it difficult to determine which employees weren’t accepting a reasonable amount of call outs.

ARCOS now helps with reporting and tracking and provides supervisors with an opportunity to understand who accepts callouts on a regular basis. According to NorthWestern Energy’s managers, the process has truly become the responsibility of the employee, which makes individuals more accountable. NorthWestern Energy’s supervisors also say the ARCOS solution gives workers the flexibility to make themselves available or unavailable for callouts during time periods that align with what’s happening for them professionally or personally. For example, if workers are in training or sick, they can take their name off the callout list. When employees have a commitment outside of work, they can set a callout schedule (covering a period of up to 72 hours) that accommodates time off.

With ARCOS automating callouts, the utility’s after-hours dispatchers in Montana have noticed that the time it takes to reach the utility’s first-responders has gone from several minutes to seconds. Since callouts are no longer handled manually, the dispatchers now have more time for analyzing and responding to situations affecting the system and their customers. With NorthWestern’s workers’ shifts contained in ARCOS, managers can better plan daily shifts, easily report on who is and isn’t working and efficiently respond to interruptions in service.

COLUMBUS, Ohio – February 5, 2019 – This spring, ARCOS® LLC will implement its resource management solution to automate Statesville, N.C.-based EnergyUnited’s process for managing callout opportunities, providing emergency training and tracking rest periods for its line workers.

“Tropical storms Florence and Michael and snowstorm Diego and winter storm Gia directly impacted our system within a three-month period,” said John McMurray, chief operating officer for EnergyUnited. “With our present method of manually calling employees, it detracts from our dispatchers’ attention on storm restoration. Dispatchers are busy notifying crews, while outages are placed on hold to monitor and provide equally distributed employee opportunities for outage restoration.”

EnergyUnited, the largest electric cooperative in North Carolina, plans to launch the ARCOS Callout and Scheduling Suite during the second quarter of 2019. The utility will use ARCOS as its platform for responding to, restoring and reporting on outages. According to McMurray, equitably spreading callout opportunities among all qualified field personnel provides additional emergency training situations that boost workers’ skills.

In the future, when major storms threaten EnergyUnited’s system, says McMurray, the utility will know that all its line workers are better prepared to collectively respond to co-op members. The ARCOS solution will also ensure that when EnergyUnited’s field workers are between shifts they take the required rest period to recuperate and prepare for more work. With its manually handled rest-time process, EnergyUnited relies on its managers and employees to write down or recall the number of hours they worked and rested.

“We’re relying on people’s memory; we want to automate and document the process for rest time,” adds McMurray. “Automating the process with ARCOS means we’ll more efficiently distribute emergency work and track responses and rest periods.”

With the ARCOS solution, managers, dispatchers, substation personnel, line workers and a variety of other classifications will be able to plan, launch and track the status of automated, after-hours calls from their desktops, tablets and smartphones. EnergyUnited delivers electricity to approximately 250,000 people via 195 miles of transmission, 8,100 miles of overhead distribution and 4,300 miles of underground distribution lines. 

For inquires and questions, contact us here.

COLUMBUS, Ohio – January 14, 2019 – ARCOS^® LLC – a provider of resource management software and services for critical infrastructure industries – has released its new Incident Manager software to help utilities and other industries automatically plan for and respond to emergencies ranging from storms to security breaches.

“A company might have its own methodology for emergency response or follow FEMA’s Incident Command Structure, or ICS. Either way, supervisors can use Incident Manager to automatically activate employees for their emergency roles and carry out drills,” said Bill Brackett, vice president for Services and Support at ARCOS. “Executives can use Incident Manager to capture a real-time view of their entire organization’s state of operational readiness, including any gaps in resources.”

ARCOS designed Incident Manager for organizations to use in preparing for emergencies, including mobilizing staff to respond to emergent events. But the tool also plays a valuable role in recording real-time actions and data reports that are part of emergency response. As both an emergency and blue-sky, or daily, operations platform for any event, employers can use Incident Manager to replace paper files, emails and phone calls with dashboards, computerized ICS templates and IVR and SMS.

“With Incident Manager, company leaders can outline an emergency scenario and develop an organizational structure with the resources and roles needed for response,” added Matt Mikula, senior director of product management for ARCOS. “Organizations can then create a cloud-based action plan alerting personnel, confirming employee response and documenting progress during the event, including winding down operations and releasing workers from emergency roles.”

As employers either ramp up or scale back their emergency response, Incident Manager will fire off notifications to any grouping of employees, while determining employee readiness and location. Through APIs, ARCOS can integrate Incident Manager with an organization’s document management system to archive action reports (e.g., ICS Form 215A “Incident Action Plan Safety Analysis”) and written directives during an event, tapping this storehouse afterward for best practices. Executives can also draw from Incident Manager’s archive to quickly develop reports for government agencies and other third parties. Incident Manager’s ability to create templates and store documents gives managers closed-loop reporting and feedback that no manual process can mirror. Incident Manager complements the ARCOS Resource Management platform, which organizations use as a platform for responding to, restoring and reporting on daily operations and interruptions in service.

To see a sneak peek of Incident Manager in action, watch this video.

COLUMBUS, Ohio – December 5, 2018 – Columbus Business First has selected ARCOS LLC as a 2018 BizTech Award honoree in the Outstanding Product category for the software maker’s resource management platform, which utilities, airlines and manufacturers use to respond to daily and extraordinary disruptions to service and operations.

“During daily operations and unplanned events, which interrupt service, companies use our platform to locate, dispatch and track workers who can restore service,” said Bruce Duff, chief executive officer of ARCOS. “The platform ARCOS has today was born in 1997 when our founder Mitch McLeod automated the process of assembling utility crews for emergency work.”

Since then, the ARCOS platform has grown to become a critical resource management system for airlines and manufacturers. Prior to ARCOS, there was no single way to fully automate contacting and managing crews. The process was almost exclusively a manual one, linked with phone calls, spreadsheets and paper lists. These manual processes result in cancelled flights, an inability to keep production lines running at capacity, and employee grievances sometimes totalling $100,000 or more. With complex rules for how and when employees get overtime, employers relying on manual processes often struggle to get workers where they’re needed, which can delay flights or extend a power outage. Flawlessly mirroring these rules and scenarios is a hallmark of ARCOS’s crew management software, damage assessment solution and automated callout system.

The BizTech Awards highlight companies, like ARCOS, that are technology and innovation leaders across Central Ohio. The Outstanding Product Award recognizes firms that have achieved success launching unique, innovative solutions.

“Our technology finds resources wherever they are and sends them to wherever they’re needed, often within minutes” added Duff.  “Utility companies say our technology is a ‘game-changer’ because it helps them better gauge restoration costs; airlines can use our platform to reduce canceled and delayed flights; manufacturers can automate the scheduling of hundreds, or thousands, of workers covered by dozens of bargaining agreements across multiple shifts, which ensures every line in a plant is covered.”

The ARCOS platform consists of solutions such as:  ARCOS’s crew management software, which managers use to automatically assemble available crews, analyze crew response and report outcomes; the ARCOS Damage Assessment solution for shortening from days to hours the process of surveying damage caused by major events like Hurricanes Harvey and Irma; and, ARCOS Resource Assist™, which automates the manual process of managing contracted or mutual assistance workers and equipment.

About ARCOS LLC

ARCOS is a leader in delivering SaaS solutions for managing the resources of critical infrastructure sectors. The ARCOS solution goes beyond the callout of crews and automatically plans for all types of events, and reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities, airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps utilities, airlines, manufacturers and industrial facilities save time and money, while improving customer satisfaction and the efficiency and accuracy of operations. Learn more about ARCOS resource management software at  https://www.arcos-inc.com

ARCOS^® LLC – a provider of resource management software and services for critical infrastructure industries – will soon implement its solution for automating the way Fairbanks, Alaska-based Golden Valley Electric Association responds to, restores and reports on outages.

Using the ARCOS Callout and Scheduling solutions, GVEA’s supervisors, dispatchers and line workers, among others, can plan, launch and track the status of automated, after-hours calls for emergency crews from their desktops, tablets and smartphones. GVEA will begin rolling out the ARCOS suite to line crew sections, then plant workers and, eventually, non-union workers needed for storm roles.

Gary Betsill, vice president of Operations for GVEA, joined the utility from Georgia Power where his former colleagues still use ARCOS to mobilize crews for after-hours emergencies and storm response.

“When I arrived in 2017,” said Betsill, “the in-house callout program we used was rudimentary.  It could do a straight callout, but if you introduced a second- or third-man scenario, it didn’t work.”

With ARCOS, GVEA will ensure it calls out lineworkers according to the bargaining agreements in place with the locals of the International Brotherhood of Electrical Workers and International Union of Operating Engineers. The agreements with the unions confirm, in part, the equitable distribution of overtime. In fact, mirroring complex work agreements is a hallmark of the ARCOS solution.

“I sold ARCOS to our management by telling them the product’s claim to fame is absolutely emulating the contractual obligations for callout procedures, every time,” added Betsill.

But Alaska will surely offer some new and unique callout circumstances for ARCOS.

“We’ve had snow drifts so high a moose has walked into the power line and caused an outage,” recalled Betsill. “We’ve had eight-foot drifts where caribou have walked over the fence, right into a substation.”

Based on his past experience, Betsill also believes the ARCOS solution will reduce GVEA’s System Average Interruption Duration Index, or SAIDI, which will be a bonus for the cooperative’s members. The ARCOS platform will also serve a role in helping union workers participate for the first time in GVEA’s Incentive Employee Program. Among the IEP goals for line workers is achieving a 50-percent callout acceptance rate, which the ARCOS solution will track.

According to its website, GVEA operates and maintains 3,216 miles of transmission and distribution lines, 35 substations and 8 generating facilities covering a 5,973-square-mile service territory.

About ARCOS LLC

ARCOS is a leader in delivering SaaS solutions for managing the resources of critical infrastructure sectors. The ARCOS solution goes beyond the callout of crews and automatically plans for all types of events, and reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities, airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps utilities, airlines, manufacturers and industrial facilities save time and money, while improving customer satisfaction and the efficiency and accuracy of operations. Learn more about ARCOS resource management software at  https://www.arcos-inc.com.

COLUMBUS, Ohio – October 18, 2018 – ARCOS LLC has again won a place on the Columbus Business First Fast 50 – the annual list of the 50 fastest-growing emerging companies in Central Ohio. This year ARCOS ranks #38, at 31.8 percent growth. The Fast 50 Award recognizes companies for financial growth and performance over the past three years. ARCOS has made the list ten times in the last 12 years. Of the nearly 460 companies that have been on the list since it began in 1996, only two – Progressive Medical, Inc. (14) and Sequent (12) – have made more times.

“Being on this list year after year is a testament to our employees and their commitment, teamwork and responsibility,” said Bruce Duff, chief executive officer of ARCOS LLC. “They’ve built a bond with our customers that’s unheard of – 100 percent of our clients are referenceable; we have a 100-percent success rate implementing our technology.

“We’re committed to solving the toughest challenges for our customers working at utilities, airlines and other critical infrastructure companies,” added Duff. “We help them respond with crews, restore service and report response details during daily business disruptions or outright emergencies.”

Since appearing on the 2017 Fast 50 list, ARCOS acquired Des Moines, Iowa, RosterApps to expand its offering for the airline industry with ground crew-management and scheduling software.

Mitch McLeod, founder of ARCOS, laid the foundation for the company by identifying a crucial need in the utility industry that was critical to the firm’s early success. More than eighty-seven percent of U.S. households are served by utilities that use ARCOS technology to accurately track restoration time and speed up crew mobilization.

Today, North American electric, gas and water utilities along with power generation plants, major air carriers, manufacturers and industrial facilities rely on ARCOS to keep operations running. ARCOS resource management solutions help customers respond to after-hours and major events; restore service by quickly and safely assembling crews; and report the outcome, which informs executives, employees, first responders, regulators, media and the public.

ARCOS provides SaaS solutions solve resource management challenges that critical infrastructure companies face. The ARCOS Resource Management platform helps customers plan, respond, restore and report actions taken during normal operations or unplanned service interruptions.  Using ARCOS, utilities, airlines, manufacturers and industrial facilities improve response time and improve efficiency of resources while improving customer satisfaction.

COLUMBUS, Ohio – October 9, 2018 – ARCOS® LLC has released a mobile version of the ARCOS Crew Manager® software to give utility field supervisors and crews a real-time view into the location and availability of crews, vehicles, and equipment from their hand-held devices, so workers can improve collaboration and communication during construction, maintenance, and restoration work. This real-time view will save time and money for supervisors and crews who want to make decisions in the field about the availability of resources as circumstances unfold or change. Read More

Columbus, Ohio – October 1, 2018 – ARCOS® LLC – a provider of resource management software and services for critical infrastructure sectors – is implementing its solutions for automating the way Cleco Power: responds to storms and major events within its service territory; restores service; and reports on associated costs. Cleco Power employs approximately 1,200 people who serve nearly 290,000 retail customers in Louisiana via 12,000 miles of distribution lines.

“ARCOS will support our efforts to assemble and direct our internal and external crews,” said James Lass, general manager for Distribution Engineering & Emergency Management at Cleco Power. “ARCOS will help us provide data on response team personnel, including who was involved in the event, what they accomplished and for how long. That lets us quickly validate data and prepare a cost-analysis report.” Read More

Columbus, Ohio – August 28, 2017

ARCOS® LLC has implemented its Software-as-a-Service ARCOS CallOut® and Scheduling solution at the Oakdale, N.Y.-headquartered Suffolk County Water Authority to automate how the utility deploys its staff when responding to customer emergencies.

“Until recently it took a significant amount of time to manually call union employees when responding to customer calls, taxing supervisors who made calls from paper lists while juggling other duties,” says Jeffrey Szabo, chief executive officer for the Suffolk County Water Authority. “Manual callouts delayed assembling crews, lengthening emergency response time.”

SCWA, which supplies safe, potable drinking water to 1.2 million residents on Long Island, has implemented an automated callout system for its Customer Service personnel as well as Construction Maintenance and Production Control departments that enables the water authority to expeditiously respond to, restore and report on water service interruptions. With a few keystrokes, the system automatically mirrors union agreements dictating the order of callouts and finds and confirms available crews in minutes.

When using the callout system after business hours, Szabo says the utility mobilizes crews and responds to work up to 40 minutes faster than the prior manual process. With the automated system, supervisors can now have paperwork ready, a “mark out” called in and be on site when crews arrive. SCWA has also used the ARCOS callout system to reach 800 customers who were without water for several hours, reducing its Customer Service workload from hours to minutes.

“Automated callout has also improved our reporting and analytics for callouts and overtime,” adds Szabo. “The automated callout system has eliminated union grievances on callouts and reduced legal expenses, along with improving our customer service.”

About ARCOS LLC

ARCOS is the North American leader in delivering resource management SaaS solutions to the utility industry. ARCOS automates crew assembly and resource management daily and during emergencies, ultimately helping to restore energy faster, yet safely, to communities. The award-winning solution helps utilities save time and money, while improving customer satisfaction. Learn more about ARCOS resource management software at www.arcos-inc.com. ARCOS CallOut® and ARCOS Crew Manager® are registered trademarks of ARCOS LLC.

# # #