CALLOUT
MOBILIZE COMPLIANT CREWS IN MINUTES
Arcos Callout is the activation engine for the Arcos OnCommand suite, quickly mobilizing the right personnel for planned or unplanned work with automated rules-driven scheduling and a defensible audit trail.
Trusted by Top Critical Infrastructure Operators
THE CREWS YOU NEED, WHEN YOU NEED THEM MOST
RESPOND FASTER, REDUCE RISK, REACT IN REAL-TIME
Fill qualified crews
Compliance you can prove
Live status updates
Rules you control
Fill qualified crews
Replace manual processes with multi-channel callouts triggered by a single click that sequence by rules until the crew is filled.
- Rules engine applies union agreements, seniority, proximity, rest, and certifications
- Closest-to-Trouble targets the nearest qualified resources
- Average response under 30 minutes with higher acceptance rates
Compliance you can prove
Capture every attempt, response, and assignment to eliminate disputes and satisfy audits.
- Detailed audit trail reduces grievances by up to 90%
- Role-based access controls who can mobilize
- Export-ready reports for regulators and labor reviews
Live status updates
See who was contacted, who accepted, and who is en route, then rebroadcast or reassign with confidence.
- Dashboards for accepts, declines, ETA, and crew completion
- Availability by skill, district, and on-call status
- Event view for operations leadership and dispatch
Rules you control
Model your labor agreements and operating policies, then test and approve changes without custom code.
- Configure union, rest, proximity, certification, and seniority logic
- Simulate outcomes before launch; version and approve with audit history
- Connect HRIS, OMS/ADMS, and GIS so rules reflect real-world data
SYSTEM OF RECORD FOR ROSTERS & AVAILABILITY
BUILT TO SCALE WHEN YOU NEED IT
ONE-BUTTON, MULTI-CHANNEL CALLOUTS
LIVE STATUS & AUDIT REPORTING
A Connected Suite to Optimize Resilience & Response
Crew Callout
Automate crew mobilization using a complex rules engine to fill shifts in minutes, in full compliance with union and regulatory rules.
Crew & Event Logistics
As you activate your crews, manage end-to-end logistics during major events, including lodging, feeding, and provisioning crews with detailed record-keeping capabilities.
Compliance
Maintain strict adherence to internal policies, union agreements, and external regulations through full audit trails, role-based access (RBAC), and SOC 2 Type II security controls, reducing human errors and minimizing grievances.
Trusted by Top Critical Infrastructure Operators
WHY UTILITIES CHOOSE CALLOUT
FOR FAST, COMPLIANT MOBILIZATION
Accelerated restoration
- One-button, multi-channel callouts fill crews in minutes
- Rules engine applies union, seniority, proximity, rest, and certifications
- Closest-to-Trouble targeting shortens travel and restoration time
Reliable compliance
- Complete audit trail of attempts, responses, and assignments
- Central rule management with SSO and RBAC
- Defensible records that cut grievances and satisfy reviews
Connected visibility
- Live accepts, declines, ETAs, and crew completion
- HRIS, OMS/ADMS, and GIS integrations keep rosters and context current
- Seamless handoff to Arcos Crew Manager and Arcos Assess & Restore for execution
PREHEADER
A Single Control Center for Utility Operations
SOLUTIONS
INDUSTRIES
SYSTEM OF RECORD FOR SCHEDULES & AVAILABILITY
Real-time system of record for shifts, rosters, and crew status.
RULE‑BASED ELIGIBILITY & COMPLEX SHIFT ASSIGNMENT
Real-time system of record for shifts, rosters, and crew status.
ONE-BUTTON CALLOUTS
Real-time system of record for shifts, rosters, and crew status.
MULTI‑MODAL COMMUNICATION
Real-time system of record for shifts, rosters, and crew status.
SYSTEM OF RECORD FOR SCHEDULES & AVAILABILITY
ARCOS empowers the people who power the world by seamlessly connecting work, people, and assets—from the first callout to the final closeout.
SYSTEM OF RECORD FOR SCHEDULES & AVAILABILITY
ARCOS empowers the people who power the world by seamlessly connecting work, people, and assets—from the first callout to the final closeout.
SYSTEM OF RECORD FOR SCHEDULES & AVAILABILITY
ARCOS empowers the people who power the world by seamlessly connecting work, people, and assets—from the first callout to the final closeout.
SYSTEM OF RECORD FOR SCHEDULES & AVAILABILITY
ARCOS empowers the people who power the world by seamlessly connecting work, people, and assets—from the first callout to the final closeout.
A Single Control Center for Utility Operations
Field Crews
Manage your utility workforce with automated callout, scheduling, and real-time field coordination tools.
Native Contractors
Coordinate internal contractor resources with mobile access for assignments, time tracking, and compliance.
3rd-Party Contractors
Standardize external contractor work execution with streamlined mobile tools and expense tracking.
Mutual Aid
Request and manage external utility resources seamlessly within your existing crew management system.
ICS Roles
Assign and track Incident Command System roles for coordinated emergency response and compliance.
Assess & Restore
Document damage and coordinate restoration efforts in real time during outages and storm events.
Line Construction
Execute network expansion and capital projects with digital workflows and GIS-enabled mobile tools.
Customer Service
Enable two-way communication for outage reporting, service requests, and billing notifications.
Asset Inspection & Maintenance
Maintain compliant digital records of asset condition with automated notifications and GIS capture.
Vegetation Management
Plan, execute, and report on vegetation work with integrated GIS-native lifecycle management.
Grid Modernization
Support system upgrades and technology deployments with digital workflows and project tracking.
