Trusted by Critical Infrastructure Operators
Outcomes that matter
OPERATIONAL CLARITY YOU CAN COUNT ON—NO MATTER
THE DAY, THE JOB, OR THE CONDITIONS
Emergency response, without the scramble
Mobilize qualified crews in minutes with your labor and safety rules applied automatically to understand exactly who’s responding as events unfold.
Routine work, without the rework
Guide your field crews with clear digital packets, get real-time updates back to the office, and keep work aligned from planning through verification.
Compliance, without the paper chase
Capture photos, GPS details, labor, materials, and notes as work happens—so proof is always ready for FEMA, regulators, and internal reviews.
Fewer tools, stronger teams
Give your crews a streamlined mobile experience across inspections, repairs, storm work, and construction— raising adoption and lowering overhead.
OnCommand Suite
ARCOS ONCOMMAND: ONE SYSTEM FOR PEOPLE, WORK, AND RESOURCES
Field Crews
Manage your utility workforce with automated callout, scheduling, and real-time field coordination tools.
Native Contractors
Coordinate internal contractor resources with mobile access for assignments, time tracking, and compliance.
3rd-Party Contractors
Standardize external contractor work execution with streamlined mobile tools and expense tracking.
Mutual Aid
Request and manage external utility resources seamlessly within your existing crew management system.
ICS Roles
Assign and track Incident Command System roles for coordinated emergency response and compliance.
Assess & Restore
Document damage and coordinate restoration efforts in real time during outages and storm events.
Line Construction
Execute network expansion and capital projects with digital workflows and GIS-enabled mobile tools.
Customer Service
Enable two-way communication for outage reporting, service requests, and billing notifications.
Asset Inspection & Maintenance
Maintain compliant digital records of asset condition with automated notifications and GIS capture.
Vegetation Management
Plan, execute, and report on vegetation work with integrated GIS-native lifecycle management.
Grid Modernization
Support system upgrades and technology deployments with digital workflows and project tracking.
The Arcos Difference
ONE SUITE. ALL YOUR OPERATIONS.
PLAN
DISPATCH
EXECUTE
REPORT
FILL SHIFTS IN MINUTES, NOT HOURS
With Arcos, you see who’s ready, what’s changing, and where to adjust before the day begins.
- Model crews, skills, locations, and qualifications
- Forecast needs based on weather, events, or capital plans
- Spot readiness gaps before they cause delays
Dispatch the right crews in minutes
- Apply union, fatigue, and safety rules automatically
- Notify employees and contractors via voice, SMS, and email
- Log every step in a clean, audit-ready trail
Execute work with real-time updates
- Track crews and work on a unified operational map
- Tighten ETRs and meet commitments with live dashboards
- Adjust priorities as outages or leaks evolve
Report with confidence
Arcos turns work activity into verified documentation—so you can close out confidently.
- Export FEMA-ready cost breakdowns in minutes
- Standardize after-action reviews across teams
- Prove outcomes for regulators, boards, and rate cases
Core Solutions
TOOLS THAT HELP YOU ORCHESTRATE PEOPLE, WORK, AND RESULTS
Resource Management
Coordinate the right mix of internal, external, and mutual aid crews in one view.
- Track readiness and availability across all your resources
- Match crews to jobs based on skills, location, and rules
- Mobilize instantly across regions without manual work
Work Execution
Digitize fieldwork with guided tasks, mobile updates, and audit-ready records.
- Send digital job packets with maps, tasks, and safety steps
- Capture real-time updates from the field with photos and forms
- Standardize workflows across maintenance, construction, and inspections
Community Engagement
Deliver fast, consistent communications to customers and communities during events.
- Automate outage alerts and restoration updates to customers
- Improve on-time payments with SMS billing alerts
- Reduce inbound volume to call centers and improve customer satisfaction
Reporting & Analytics
Turn operational data into verifiable outcomes for regulators and finance.
- Track labor, materials, and task completion as work happens
- Generate audit-ready reports for FEMA, rate cases, and leadership
- Spot trends, gaps, and risks across events, teams, and regions
Readiness
ONE SUITE FOR DAILY OPERATIONS AND EMERGENCY RESPONSE
Blue Sky Ops
Gray Sky Ops
Keep everyday work flowing smoothly
Use Arcos to plan and staff inspections, vegetation management, and grid modernization projects based on skilled resource availability. Digital work order tracking keeps jobs moving, reduces rework, and ensures every inspection, asset check, and planned outage produces clean, reusable data.
Turn disruption into coordinated response
When storms, leaks or outages hit, Arcos OnCommand pivots into gray-sky mode—mobilizing qualified crews in minutes, keeping contractors and mutual aid aligned, and capturing every action for audits, leadership, and the public.
PROVEN RESULTS FROM YOUR PEERS
0 mo
return on investment.
"The entire Arcos upgrade paid for itself in eight months with the reduction in shift supervisor labor alone."
0 %
reduction in callout-related grievances.
"With our type and size of service territory, we needed a callout solution that was more than an Excel spreadsheet."
0 x
improvement in crew management efficiency.
"Before we automated the management of crews, it would take us up to 4 hours to even be able to say, ‘This is how many crews we have, and here’s where they are.'"
ABOUT ARCOS
Discover How ARCOS Connects
SOLUTIONS
PRODUCTS
INDUSTRIES
Crew Callout
Assemble qualified restoration crews in minutes with a full audit trail.
Work Order Tracking
Digital packets, maps, and safety notes keep field work in sync from assignment to verification.
Real-time Storm Restoration Reporting
Live dashboards tighten ETRs and guide resource priorities during events.
Storm Closeout & Cost Recovery Management
FEMA-ready labor, material, and equipment exports accelerate financial closeout.
ARCOS Callout
Mobilize qualified restoration crews in minutes with rules and a clean audit trail.
ARCOS Crew Manager
Orchestrate native, non-native, and mutual-aid resources in one operational view.
Arcos Mobile Workbench
Guide field work with digital packets and capture verifiable evidence as tasks are completed.
Arcos Clearion
Proactive vegetation and wildfire maintenance mitigation.
Electric Utility
Mobilize crews, restore power faster, and prove every event.
Gas Utility
Resolve leaks fast, protect communities, and document every response.
Water Utility
Respond to breaks quickly, safeguard service, and verify every job.
Airlines
Recover from disruptions faster with unified flight and ground crews.
Critical Infrastructure
Coordinate critical workforces, maintain uptime, and capture defensible records.
Virtual Summit
EMPOWER VIRTUAL SUMMIT: POWERING THROUGH THE STORM
