Crew Manager
FROM ACTIVATION TO CLOSEOUT: ONE SOURCE OF TRUTH
Arcos Crew Manager is the heart of the Arcos OnCommand suite—one live view to coordinate native, contractor, and mutual-aid crews; track status and location; manage event logistics; and document every step for compliance and cost recovery.
Trusted by Top Critical Infrastructure Operators
AN OPERATIONAL COMMAND CENTER FOR YOUR CREWS
One integrated view for every active crew
Every Crew In One System
Plan & Assign with Confidence
Report Without the Chase
Connect & Orchestrate
Every Crew In One System
See where crews are and what they’re doing from callout to closeout. Fast check-ins keep status current, and role-based views give each team the context they need.
- Single view of location and job status for active crews
- App-based tracking for real-time updates on crew location and faster check-in
- Role-based views for operations, safety, and leadership
Plan & Assign with Confidence
Build shifts with confidence, then adjust plans in seconds for unplanned daily work or storm events. As response scales, coordinate from a single system to keep crews working and rested.
- Track crews enroute, assign lodging and answer questions via two-way text embedded in Crew Manager
- Route the right work to the right resource—native, non-native, or mutual aid
- Pre-plan scenarios for daily work or events
Report Without the Chase
Stop hunting through spreadsheets and emails. Activity is time-stamped as work happens, so you can export what regulators and finance need on demand.
- Historical detail by date/time to support audits and rate cases
- Compile data into reports in minutes, not days
- Reduce manual effort gathering info across systems
Connect & Orchestrate
Crew Manager shares data with Arcos Callout and Arcos Mobile Workbench, along with integrations into key systems of record, including OMS, WMS, GIS, HR, and scheduling assignments, status, and reporting stay in sync.
- APIs for common utility stacks
- Bi-directional updates across Arcos products
- One data model for crews, jobs, and history
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ORCHESTRATE ALL CREW TYPES
LIVE OPERATIONAL PICTURE
FULLY-INTEGRATED CREW MANAGEMENT & LOGISTICS
AUDIT-READY CLOSEOUT AND RECOVERY
Crew Operations, Instantly Connected
Crew & Event Logistics
Manage end-to-end logistics during major events, including lodging, feeding, and provisioning crews with detailed record-keeping capabilities.
Mutual Aid
Seamlessly request, onboard, track, assign, and account for external mutual aid resources within the same system used for native crews, accelerating response during major outages.
Crew & Contractor Management
Standardize work execution and data capture across third-party contractors by giving them an easy-to-use, single mobile application for assignments, time tracking, and expense capture.
Regulatory Reporting
Generate comprehensive compliance reports that roll up historical and active work data, including detailed timestamps and ownership, simplifying the reporting process to satisfy regulators and secure successful rate cases.
Crew Expense
Accelerate the financial closeout process by automatically capturing detailed crew time and expense tracking directly from the field, with auto-filled schedule details and timestamps that validate resources for invoicing and cost recovery.
Closeout & Cost Recovery
Ensure efficient post-event closeout by capturing complete and accurate cost information (labor, material, equipment) during restoration, which is critical for supporting FEMA reimbursement, contractor invoice reconciliation, and successful cost recovery efforts.
Trusted by Top Critical Infrastructure Operators
PREHEADER
SCALABILITY, RELIABILITY & SECURITY
SCALABILITY
SCALABILITY
SCALABILITY
SCALABILITY
Why companies choose Crew
Manager for unified crew operations
Orchestrated operations
- One command view for native crews, contractors, and mutual aid
- Live availability with rule and exception checks
- Assign and reassign in seconds with full context
Comprehensive coordination
- Track crews enroute and plan response based on their arrival
- Ensure proper rest with built-in lodging assignments
- Communicate with clarity via two-way texting
Integrated platform
- Crew data flows to Callout and Mobile Workbench for seamless handoff
- APIs keep HR systems, OMS, ADMS, and GIS in sync
- One operational view from callout to closeout
A Single Control Center for Utility Operations
Field Crews
Manage your utility workforce with automated callout, scheduling, and real-time field coordination tools.
Native Contractors
Coordinate internal contractor resources with mobile access for assignments, time tracking, and compliance.
3rd-Party Contractors
Standardize external contractor work execution with streamlined mobile tools and expense tracking.
Mutual Aid
Request and manage external utility resources seamlessly within your existing crew management system.
ICS Roles
Assign and track Incident Command System roles for coordinated emergency response and compliance.
Assess & Restore
Document damage and coordinate restoration efforts in real time during outages and storm events.
Line Construction
Execute network expansion and capital projects with digital workflows and GIS-enabled mobile tools.
Customer Service
Enable two-way communication for outage reporting, service requests, and billing notifications.
Asset Inspection & Maintenance
Maintain compliant digital records of asset condition with automated notifications and GIS capture.
Vegetation Management
Plan, execute, and report on vegetation work with integrated GIS-native lifecycle management.
Grid Modernization
Support system upgrades and technology deployments with digital workflows and project tracking.
PREHEADER
DISCOVER HOW ARCOS CONNECTS
SOLUTIONS
INDUSTRIES
SYSTEM OF RECORD FOR SCHEDULES & AVAILABILITY
Real-time system of record for shifts, rosters, and crew status.
RULE‑BASED ELIGIBILITY & COMPLEX SHIFT ASSIGNMENT
Real-time system of record for shifts, rosters, and crew status.
ONE-BUTTON CALLOUTS
Real-time system of record for shifts, rosters, and crew status.
MULTI‑MODAL COMMUNICATION
Real-time system of record for shifts, rosters, and crew status.
SYSTEM OF RECORD FOR SCHEDULES & AVAILABILITY
ARCOS empowers the people who power the world by seamlessly connecting work, people, and assets—from the first callout to the final closeout.
SYSTEM OF RECORD FOR SCHEDULES & AVAILABILITY
ARCOS empowers the people who power the world by seamlessly connecting work, people, and assets—from the first callout to the final closeout.
SYSTEM OF RECORD FOR SCHEDULES & AVAILABILITY
ARCOS empowers the people who power the world by seamlessly connecting work, people, and assets—from the first callout to the final closeout.
SYSTEM OF RECORD FOR SCHEDULES & AVAILABILITY
ARCOS empowers the people who power the world by seamlessly connecting work, people, and assets—from the first callout to the final closeout.
