Arcos Integrations
BREAK DOWN SILOS AND ACCELERATE READINESS
Arcos pulls data from across your key systems into a single control tower that drives faster, smarter decisions in daily work and emergency response.
Trusted by Top Utilities
VISIBILITY AND CONTROL WHEN IT MATTERS MOST
Arcos integrations help utilities eliminate manual work, close visibility gaps, and ensure leaders operate from one source of truth. Driving bi-directional synchronization across your operational ecosystem, Arcos brings information together to ensure the right people can do the right work at the right time.
Integrations are a key part of the Arcos difference. We understand the unique challenges you face as you coordinate work, people, and assets, whether executing daily projects or pivoting to emergency response. Arcos strengthens readiness, speeds mobilization, and reduces administrative burden for your field operations.
OPERATIONAL DATA THAT'S CURRENT, CLEAN, AND CONNECTED
REAL-TIME SITUATIONAL AWARENESS
- Arcos creates a single shared view of key operational data points
- Teams in the field and back office can collaborate in real time using the same information
- Powerful dashboards expose data in systems of record to help influence decision making more effectively
IMPROVED DATA INTEGRITY
- Digital capture improves the accuracy of data across your systems
- Guided workflows and automated capture for crews in the field ensures data is more complete
AUDIT-READY REPORTING
- Bi-directional integrations guarantee that the latest data is always up to date in every system
- View data in Arcos from across systems to create a more complete picture for reporting
OMS/ADMS
EMERGENCY RESPONSE
GIS
SPATIAL INTELLIGENCE
Connect operational data to your GIS systems for map-based visualizations of active crews in the field. Use the latest data on asset condition to build proactive inspection and maintenance strategies.
EAM/WMS
WORK EXECUTION
Powerful Connections to Systems of Record
Arcos Callout
HR/Employee Data
- Sync employee records with the Arcos Callout system
- Common sources: SAP, Workday
Overtime Data
- Import OT hours to support accurate roster sorting
- Common sources: SAP, Kronos, Click
Schedule Data
- Sync shift assignments and schedule exceptions so Arcos knows who is available
- Common sources: SAP, Kronos, Click, Maximo, CGI/PragmaCAD
Outage Information
- Trigger callouts directly from an OMS
- Common sources: Milsoft, Oracle NMS, IDMS, and other OMS platforms
Arcos Crew Manager
Outage Data
- Import outage tickets into Crew Manager for crew assignment
- Common systems: Oracle NMS, IDMS, other OMS platforms
Work Management
- Import work tickets into Crew Manager for crew assignment
- Common systems: Oracle NMS, SAP, Maximo
Vehicle and Equipment Data
- Import vehicles into Crew Manager for assignment to crews
- Common systems: any VIS
Lodging
- Import lodging information into Crew Manager
- Common systems: HelmsBriscoe
Arcos Assess & Restore
GIS data
- Loading map data into MWB
- Common systems: Esri, all other GIS systems
Outage data
- Import outage tickets into MWB for assignment to crews
- Common systems: Oracle NMS, IDMS, GE GridOS ADMS, all other OMS
A Single Control Center for Utility Operations
Field Crews
Manage your utility workforce with automated callout, scheduling, and real-time field coordination tools.
Native Contractors
Coordinate internal contractor resources with mobile access for assignments, time tracking, and compliance.
3rd-Party Contractors
Standardize external contractor work execution with streamlined mobile tools and expense tracking.
Mutual Aid
Request and manage external utility resources seamlessly within your existing crew management system.
ICS Roles
Assign and track Incident Command System roles for coordinated emergency response and compliance.
Assess & Restore
Document damage and coordinate restoration efforts in real time during outages and storm events.
Line Construction
Execute network expansion and capital projects with digital workflows and GIS-enabled mobile tools.
Customer Service
Enable two-way communication for outage reporting, service requests, and billing notifications.
Asset Inspection & Maintenance
Maintain compliant digital records of asset condition with automated notifications and GIS capture.
Vegetation Management
Plan, execute, and report on vegetation work with integrated GIS-native lifecycle management.
Grid Modernization
Support system upgrades and technology deployments with digital workflows and project tracking.
A Connected Suite to Optimize Resilience & Response
Crew Callout
Automate crew mobilization using a complex rules engine to fill shifts in minutes, in full compliance with union and regulatory rules.
Crew & Event Logistics
As you activate your crews, manage end-to-end logistics during major events, including lodging, feeding, and provisioning crews with detailed record-keeping capabilities.
Compliance
Maintain strict adherence to internal policies, union agreements, and external regulations through full audit trails, role-based access (RBAC), and SOC 2 Type II security controls, reducing human errors and minimizing grievances.
Explore the ARCOS OnCommand Suite
Arcos Crew Manager
Assess & Restore
Digitize field work during outage response with guided workflows, offline maps, and photos, automatically tagged with key situational data.