COLUMBUS, Ohio – ARCOS® LLC, the leading field operations and workforce management solution provider for utilities and critical infrastructure industries, today announced a new strategic growth investment from Bain Capital. The partnership will support a variety of growth and product innovation initiatives across the business. Terms of the private transaction were not disclosed.
ARCOS is the only field workforce management system designed for utilities that integrates data from disparate systems of record to provide field workers and central operations real-time situational awareness, enabling them to safely and efficiently perform the full spectrum of field operations to manage both planned and unplanned field operations. ARCOS’ AI-enabled software solutions are leveraged by customers from Fortune 150 energy companies to municipal utilities to power and transform their field management operations.
“Now more than ever utilities face increased strain on their grids as they address rising energy demands, climate change impacts, the integration of renewable energy sources and the replacement of aging infrastructure,” said Paul Bernard, CEO of ARCOS. “We are excited to continue to drive the digital transformation of the utility industry with our expanding suite of AI-powered, modern and mission-critical field operation solutions.” ARCOS’ recent acquisition of Clearion expands its capabilities into adjacent areas such as vegetation and asset management, strengthening its position as the most comprehensive field operations and workforce management platform for utilities. The partnership with Bain Capital will support continued investment in key products like Mobile Workbench, enhancing field crew productivity, while also enabling continued inorganic growth to further expand ARCOS’ platform capabilities.
“ARCOS provides an essential platform for modernizing how utilities respond to increasingly complex operational demands — from extreme weather to grid modernization and workforce constraints,” said Matt Evans, Partner at Bain Capital. “We are thrilled to partner with Vista and the ARCOS team to further accelerate innovation and build on the Company’s clear leadership in field operations technology during this next phase of growth. This investment is designed to provide a flexible capital solution to support ARCOS in further scaling its mission-critical impact.”
“ARCOS has established itself as a vital technology platform for the utilities and critical infrastructure industries by providing easy-to-use digital tools that help organize, automate and optimize their customers’ complex and variable field service operations,” said Martin Taylor, Co-Head of Vista’s Foundation Fund and Senior Managing Director. “We look forward to building on this momentum with Bain Capital and further strengthening ARCOS’ commitment to product and operational excellence.”
About ARCOS LLC
ARCOS provides innovative field workforce management solutions that help utilities and other critical infrastructure industries manage people, work, and assets in a single platform. ARCOS enables utilities to quickly mobilize personnel for blue and grey sky work, manage native and non-native crews in a single system, and accelerate operations with field mobility tools that deliver real-time situational awareness and significant productivity improvements. More than 200 utilities rely on ARCOS to advance safety, reduce field costs, and improve response times and customer satisfaction. To learn more, visit www.arcos-inc.com. Follow @ARCOS on LinkedIn.
About Bain Capital
Founded in 1984, Bain Capital is one of the world’s leading private investment firms. We are committed to creating lasting impact for our investors, teams, businesses, and the communities in which we live. As a private partnership, we lead with conviction and a culture of collaboration, advantages that enable us to innovate investment approaches, unlock opportunities, and create exceptional outcomes. Our global platform invests across five focus areas: Private Equity, Growth & Venture, Capital Solutions, Credit & Capital Markets, and Real Assets. In these focus areas, we bring deep sector expertise and wide-ranging capabilities. Our Special Situations team focuses on capital solutions opportunities that provide companies flexible capital that meets their specific needs, coupled with deep operational, strategic and financial value-add capabilities. We have 24 offices on four continents, more than 1,850 employees, and approximately $185 billion in assets under management. To learn more, visit www.BainCapital.com. Follow @Bain Capital on LinkedIn and X (Twitter).
About Vista Equity Partners
Vista is a global technology investor that specializes in enterprise software. Vista’s private market strategies seek to deliver differentiated returns through a proprietary and systematic approach to value creation developed and refined over the course of 25 years and 600+ transactions. Today, Vista manages a diversified portfolio of software companies that provide mission-critical solutions to millions of customers around the world. As of December 31, 2024, Vista had more than $100 billion in assets under management. Further information is available at vistaequitypartners.com. Follow Vista on LinkedIn, @Vista Equity Partners, and on X, @Vista_Equity.
