TextPower

URGENT AND IMPORTANT ALERTS THAT GET READ

Arcos TextPower provides the communications backbone for the Arcos OnCommand suite, ensuring the right messages reach the right people in real time, automated from key systems of record with two-way replies when needed.

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Worker using smartphone to send outage alerts

Trusted by Top Critical Infrastructure Operators

REACH CUSTOMERS WITH IMPORTANT COMMUNICATIONS

Utilities need communication channels that can keep pace with operational demands. With TextPower, targeted SMS alerts reach the right customers in seconds.

Utilities cut inbound outage calls, protect cash flow with billing & payment reminders, achieve near-instant read rates, and trigger conservation alerts to reduce demand when needed.

Woman checking phone with power restoration message.

Reduce call volume and keep customers informed

TextPower orchestrates critical SMS alerts so the right customers and crews get timely outage, billing, and safety messages without spiking call volume.

Automate Customer Messages

Connect Via Text

Improve Message Reach

Automate Urgent Customer Messages

Key integrations deliver instant notification of outages.

Interfaces with OMS, CIS, SCADA and other systems of record to trigger automated alerts to affected groups
Ad-hoc messages available to send as needed in addition to automated alerts

Man at desk with computer, green plant, and message read rate graphic.

Connect Via Text

Allow customer interaction with two-way texting.

Two-way texting for outage status and billing info
Allow customers to request outage maps and billing statements without custom code
Route replies to the appropriate team for response

Man using smartphone with "Two Way SMS" overlay.

Improve Message Reach

Enroll more customers so critical messages actually land.

Mass mobile number identification and enrollment boosts reach and read rates
Reduce calls and emails during outages and planned work
Improve community safety with timely hazard notices

Man working at control room desk with multiple monitors showing "80% Fewer Inbound Calls" sign.

TRUSTED ACROSS THE UTILITIES INDUSTRY

Boost safety and cut costs: see how top organizations enhance operations and serve their communities.

Explore Our Customer Stories

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reduction in call center calls.

“TextPower billing and payment alerts have contributed to a significant decrease in calls.”

Jerry Sullivan

Chief Information Officer, Kansas City Board of Public Utilities

Read 2-minute Case Study

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drop in broken arrangements.

“The number of broken (payment) arrangements has dropped from 50% to 13%...”

Joshua Crince

Business Programmer/Analyst, Kissimmee Utility Authority

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customer reach.

“TextPower allows us to send text messages systemwide if needed, for instance, notices to boil water or alerts for planned and emergency electric/water outages.”

Kevin Vitek

Control Center Manager, City of Georgetown, Texas Utilities

Read 2-minute Case Study

Trusted by Top Critical Infrastructure Operators

Scale Your Operations

Why utilities choose TextPower
for urgent and important communications

Increase customer satisfaction, reduce call volume, and improve internal efficiency with an SMS platform integrated with OMS, CIS, and SCADA solutions.

Fewer calls, faster answers

Automated event-based outage and restoration alerts
Automated replies enable customer self-service
Read rates near 98% within minutes

Increase on-time payments and improve cash flow

Improve customer satisfaction with notices that customers see
Reduce truck rolls, shutoff jobs and subsequent reactivation jobs after payment
Direct customers to self-service options such as payments

Proof of delivery, built-in compliance

Delivery and consent logs for audits
TCPA-aware routing with opt-out safeguards
Cellular carrier registration of delivery phone number improves deliverability

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