Operational resilience in utilities goes beyond just leaping into action when the next outage hits. It requires a state of constant readiness, starting with your available workforce. Yet behind the scenes, scheduling remains one of the most fragmented and manual parts of utility operations. From managing planned overtime and shift changes to navigating complex labor rules and last-minute adjustments, many organizations are forced to rely on spreadsheets, emails, and institutional knowledge to hold it all together. The result is administrative strain, limited visibility, and increased risk, especially when conditions change quickly. In this session, we’ll examine how scheduling has become a critical, yet overlooked, factor in operational resilience, and where traditional approaches begin to break down.

What You’ll Learn

  • How scheduling complexity introduces operational risk, from reduced workforce visibility to union grievances and paying double overtime
  • Why manual and disconnected processes struggle to keep pace with the dynamic nature of utility work
  • Where leading utilities are rethinking scheduling to better support resilience, fairness, and day-to-day execution

 

Speaker:

EmilyGray (1)

Emily Gray, Principal Sales Engineer, Arcos
Leveraging a strong background in sales engineering and utility-focused solution design, Emily Gray brings deep expertise in workforce scheduling, storm response, and resource management for electric and gas utilities. As a Principal Sales Engineer at ARCOS, she leads high-impact discovery, demo strategy, and solution design, helping organizations navigate complex operational challenges and align technology with real-world processes.