When a patient arrives in the emergency room, success depends on more than speed—it requires clear priorities, shared situational awareness, coordinated teams, and confident decision-making under pressure. Storm response demands the same discipline. In this webinar, we'll explore what utility leaders can learn from emergency medicine to improve restoration operations, coordinate internal and external crews, and make operational decisions that stand up to executive and regulatory scrutiny.
What You'll Learn
- Why emergency room principles like triage, situational awareness, and coordinated execution translate directly to utility storm response.
- How to improve operational decision-making across utility crews, contractors, and mutual aid organizations while maintaining a shared view of changing field conditions.
- How to create a more defensible restoration process with greater visibility, documentation, and coordination that supports executive oversight, regulatory review, and continuous improvement.
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Leveraging nearly 20 years of experience in the utility industry, Darrin Reeb has been able to overcome technology challenges in multiple facets of distribution operations. With subject matter expertise in reliability, including restoration and dispatch, to workforce effectiveness, including work scheduling and field service management, to customer experience, including journey management to driving customer satisfaction improvements, Darrin can help utilities drive process improvements and make sustainable impacts by deploying foundational technologies. Darrin drives Channel partnerships to unite System Integrators with Utilities to impact outcomes for both customers as well as field personnel. |
| Darrin Reeb Managing Director, Business Development & Partnerships Arcos |
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Peter Ashley brings 18 years of experience in Power & Utilities and consulting industries with deep expertise in advanced metering infrastructure (AMI), utility operations, data strategy, cloud adoption, and advanced analytics. Throughout his career, Peter has led complex technology and transformation initiatives for utilities, technology companies, and smart meter providers, including the development and deployment of AMI, ADMS, and analytics solutions. A PMP-certified project leader, he combines technical expertise with a strong focus on program delivery, operational improvement, and helping utilities turn data into more effective decision-making. |
| Peter Ashley Senior Delivery Principal Slalom |
