OnCommand Suite
ONE OPERATIONAL CONTROL LAYER
FOR EVERY CREW, EVERY JOB, AND EVERY EVENT
The Arcos OnCommand suite unifies mobilization, field execution, and closeout in a governed, real-time operating model—so work moves with consistency, visibility, and verified evidence across your entire service territory.
Trusted by Leading Utilities and Airlines
WHY ARCOS ONCOMMAND?
A CONNECTED COMMAND CENTER THAT KEEPS WORK MOVING
WITH SPEED AND CONFIDENCE
Every Crew in One Real-time View
Native staff, contractors, and mutual aid appear in the same real-time view with verified availability, skillsets, and status. Arcos removes conflicting data across systems, giving dispatch, operations, and finance teams a shared, trusted source of truth.
Transition from Daily Work to Emergency Response
Crews and back-office teams can use the same solution for daily work, storm events, inspections, and restorations. Digital work packets enable real-time updates to progress, accelerating back office capabilities to close out work and communicate updates to customers.
Seamlessly Connect Systems of Record
Arcos OnCommand adds value to your existing solutions with data integrations that update in real time. From outage management to advanced LIDAR imaging, gain strategic insights from breaking down data silos into a single comprehensive view.
Capture Evidence at the Source
Photos, GPS coordinates, time and expenses, and e-signatures are captured as work happens, eliminating manual data entry and reconstruction. Arcos produces clean, defensible documentation for FEMA, regulators, and internal reviews, without post-event guesswork.
INCREASED VISIBILITY
BUILT TO ADD VALUE ACROSS EXISTING SYSTEMS
ONE LIFECYCLE
ONE OPERATIONAL LIFECYCLE FOR ANY EVENT, ASSET, OR ENVIRONMENT
OnCommand Suite
ARCOS ONCOMMAND: ONE SYSTEM FOR PEOPLE, WORK, AND RESOURCES
Field Crews
Manage your utility workforce with automated callout, scheduling, and real-time field coordination tools.
Native Contractors
Coordinate internal contractor resources with mobile access for assignments, time tracking, and compliance.
3rd-Party Contractors
Standardize external contractor work execution with streamlined mobile tools and expense tracking.
Mutual Aid
Request and manage external utility resources seamlessly within your existing crew management system.
ICS Roles
Assign and track Incident Command System roles for coordinated emergency response and compliance.
Assess & Restore
Document damage and coordinate restoration efforts in real time during outages and storm events.
Line Construction
Execute network expansion and capital projects with digital workflows and GIS-enabled mobile tools.
Customer Service
Enable two-way communication for outage reporting, service requests, and billing notifications.
Asset Inspection & Maintenance
Maintain compliant digital records of asset condition with automated notifications and GIS capture.
Vegetation Management
Plan, execute, and report on vegetation work with integrated GIS-native lifecycle management.
Grid Modernization
Support system upgrades and technology deployments with digital workflows and project tracking.
CONNECTED AND SECURE
ENGINEERED FOR YOUR TECH STACK
PROVEN RESULTS FROM YOUR PEERS
0 mo
return on investment.
"The entire Arcos upgrade paid for itself in eight months with the reduction in shift supervisor labor alone."
0 %
reduction in callout-related grievances.
"With our type and size of service territory, we needed a callout solution that was more than an Excel spreadsheet."
0 x
improvement in crew management efficiency.
"Before we automated the management of crews, it would take us up to 4 hours to even be able to say, ‘This is how many crews we have, and here’s where they are.'"
ARCOS Core Solutions
RUN SAFER, SMARTER OPERATIONS ACROSS YOUR ENTIRE ORGANIZATION
Community Engagement
Leverage fast, reliable communication solutions to improve community safety and satisfaction, and reduce inbound call volume.
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Resource Management
Ensure that the right people, with the right skills, are assigned to the right work quickly—whether during planned daily work or emergency response—for real-time visibility across native, non-native, and mutual aid crews.
Work Management
Deliver digital workflows that connect planning and field execution, providing mobile guidance and consistent data capture across maintenance, construction, vegetation management, and risk mitigation activities.
Reporting & Analytics
Transform siloed operational data into actionable intelligence and auditable records, providing a single source of truth for real-time decision-making, cost recovery, and regulatory assurance.