Billing Service Alerts
AUTOMATE BILLING COMMUNICATION VIA SMS
Improve customer satisfaction and cash flow with automated billing alerts and payment reminders. Arcos TextPower integrates directly with your CIS to deliver timely, actionable messaging.
Trusted by Fortune 150 & Utilities
CLEAR, EFFECTIVE BILLING NOTIFICATIONS
Alerts That Drive On-time Payments and Customer Satisfaction
PROACTIVE BILL NOTIFICATIONS
PAYMENT REMINDER ALERTS
REDUCE DISCONNECTS
Automated Billing Alerts
Notifications inform customers immediately when bills are available, with direct links to view statements and submit payments online.
- Bill-ready alerts can be triggered when new statements post to customer accounts
- 95% of text messages are read within three minutes, dramatically increasing on-time payment rates compared to mail-only delivery
- Direct links to online account portals enable instant payment submission from mobile devices
Configurable Reminder Timing
Automated reminder sequences prompt timely payments while providing customers with payment options and assistance information.
- Multi-stage reminder sequences deliver alerts at optimal intervals (pre-due, at-due, past-due) based on utility-specific billing cycles
- Each message can include balance, due date, payment links, and assistance program information
- Installment payment reminders help customers stay current with agreed-upon payment plans
Improve Customer Satisfaction
Payment reminders help encourage on-time payment and reduce risk of unnecessary disconnects and reconnects.
- Reduce collections calls
- Reduce unnecessary truck rolls to disconnect and reconnect service
- Eliminate excess fees for customers
From Activation to Closeout: How ARCOS Works
Automated Alert Triggers
CIS integration monitors account status and may trigger appropriate billing alerts (bill issued, payment due, payment received, arrangement reminders) based on configured business rules and billing cycles.
Actionable SMS Messages
TextPower delivers billing alerts via SMS with contextual information and action links, enabling customers to view bills, submit payments, or access assistance programs from any mobile device.
Comprehensive Tracking
Reporting provides visibility into communication effectiveness, supporting compliance reporting.
Customer Stories
Trusted by Leading Utilities
Across North America
“The ability to have proactive text communications going out during a storm frees the communications team to do other things.”
“It’s an elegant solution to help our members. It was in place and worked during winter storm Uri, and it is flexible for all types of situations. It’s a very valuable tool.”
“In the digital age, customers expect communication about outages to be as immediate as possible. This makes for happier customers.”
Improve Response and Results Across Your Utility
Arcos Crew Manager
A single source of truth across native, contractor, and mutual aid crews.
Arcos Mobile Workbench
Mobile workflows for damage assessment and restoration that connect field crews and back office staff in real time.
Arcos Clearion
Prioritize high-risk spans and manage vegetation programs from plan to audit.
PREHEADER
DISCOVER HOW ARCOS CONNECTS
PRODUCTS
INDUSTRIES
SCHEDULING & AVAILABILITY
Real-time system of record for shifts, rosters, and crew status.
CREW CALLOUTS
Real-time system of record for shifts, rosters, and crew status.
MOBILE ACCESS
Real-time system of record for shifts, rosters, and crew status.
COMPLIANCE & REPORTING
Real-time system of record for shifts, rosters, and crew status.
OnCommand Suite
Built to Work with Your Stack
Field Crews
Manage your utility workforce with automated callout, scheduling, and real-time field coordination tools.
Native Contractors
Coordinate internal contractor resources with mobile access for assignments, time tracking, and compliance.
3rd-Party Contractors
Standardize external contractor work execution with streamlined mobile tools and expense tracking.
Mutual Aid
Request and manage external utility resources seamlessly within your existing crew management system.
ICS Roles
Assign and track Incident Command System roles for coordinated emergency response and compliance.
Assess & Restore
Document damage and coordinate restoration efforts in real time during outages and storm events.
Line Construction
Execute network expansion and capital projects with digital workflows and GIS-enabled mobile tools.
Customer Service
Enable two-way communication for outage reporting, service requests, and billing notifications.
Asset Inspection & Maintenance
Maintain compliant digital records of asset condition with automated notifications and GIS capture.
Vegetation Management
Plan, execute, and report on vegetation work with integrated GIS-native lifecycle management.
Grid Modernization
Support system upgrades and technology deployments with digital workflows and project tracking.
