Outage Alerts
IMPROVE SAFETY & SERVICE DURING OUTAGES
Keep customers informed and reduce call center volume by up to 80% with Arcos TextPower. Automate SMS notifications for outages, ETRs, and restoration through direct integration with your OMS or CIS.
Trusted by Fortune 150 & Utilities
AUTOMATED OUTAGE COMMUNICATION THAT SCALES
Comprehensive Outage Notification Management
INSTANT AUTOMATED ALERTS
PRECISE CUSTOMER TARGETING
VERIFIED COMPLIANCE RECORDS
Text Outage Updates in Real Time
TextPower interfaces with your OMS, CIS, SCADA and other systems of record to automate outage, ETR, and restoration updates.
- Event-triggered SmartAlerts activate automatically, with auto-retries
- Eliminate delays in manually sending messages with real-time synchronization with outage management systems
Message the Right Customers
Target notifications by feeder, polygon, zip code, or account, with two-way SMS enabling customers to confirm restoration or report hazards without calling.
- Targeting delivers relevant updates to affected accounts only
- Reduce call center workload with two-way SMS capabilities
- Segmentation ensures messages stay relevant to customers
Audit-Ready Documentation Built In
Every alert generates timestamped records, available to export by event or location for regulatory reporting.
- Faster regulatory closeout with timestamped audit logs that capture every notification
- Ensure carrier compliance with managed opt-ins and opt-outs
- Streamline reporting with export capabilities by event or location
From Activation to Closeout: How ARCOS Works
Automated SMS Notifications
Prebuilt OMS and ADMS integrations trigger instant alerts to impacted accounts, with automated messages closing the loop when service returns.
Carrier & TCPA Compliance
Two-Way Communication Capabilities
Customers confirm restoration or report hazards via SMS without calling, reducing workload for customer service personnel.
Comprehensive Documentation
Communication data is captured in logs and available for your reporting.
Customer Stories
Trusted by Leading Utilities
Across North America
“The ability to have proactive text communications going out during a storm frees the communications team to do other things.”
“It’s an elegant solution to help our members. It was in place and worked during winter storm Uri, and it is flexible for all types of situations. It’s a very valuable tool.”
“In the digital age, customers expect communication about outages to be as immediate as possible. This makes for happier customers.”
Support and Satisfy Customers With Faster Restoration
ARCOS Crew Manager
A single source of truth across native, contractor, and mutual aid crews.
ARCOS Mobile Workbench
Mobile workflows for damage assessment and restoration that connect field crews and back office staff in real time.
ARCOS Callout
Automates crew assembly to instantly fill compliant shifts in minutes.
PREHEADER
DISCOVER HOW ARCOS CONNECTS
PRODUCTS
INDUSTRIES
SCHEDULING & AVAILABILITY
Real-time system of record for shifts, rosters, and crew status.
CREW CALLOUTS
Real-time system of record for shifts, rosters, and crew status.
MOBILE ACCESS
Real-time system of record for shifts, rosters, and crew status.
COMPLIANCE & REPORTING
Real-time system of record for shifts, rosters, and crew status.
OnCommand Suite
Built to Work with Your Stack
Field Crews
Manage your utility workforce with automated callout, scheduling, and real-time field coordination tools.
Native Contractors
Coordinate internal contractor resources with mobile access for assignments, time tracking, and compliance.
3rd-Party Contractors
Standardize external contractor work execution with streamlined mobile tools and expense tracking.
Mutual Aid
Request and manage external utility resources seamlessly within your existing crew management system.
ICS Roles
Assign and track Incident Command System roles for coordinated emergency response and compliance.
Assess & Restore
Document damage and coordinate restoration efforts in real time during outages and storm events.
Line Construction
Execute network expansion and capital projects with digital workflows and GIS-enabled mobile tools.
Customer Service
Enable two-way communication for outage reporting, service requests, and billing notifications.
Asset Inspection & Maintenance
Maintain compliant digital records of asset condition with automated notifications and GIS capture.
Vegetation Management
Plan, execute, and report on vegetation work with integrated GIS-native lifecycle management.
Grid Modernization
Support system upgrades and technology deployments with digital workflows and project tracking.
