Crew Callout
MOBILIZE YOUR CREWS IN MINUTES
Arcos automates crew callouts with a rules-driven engine that instantly applies union, regulatory, and business rules. Qualified crews are assembled in minutes, not hours, and every decision is captured and reportable.
Trusted by Fortune 150 & Utilities
RESTORATION MOVES FASTER WHEN MOBILIZATION HAPPENS IN MINUTES
Crew mobilization built for speed and compliance
Rapid Mobilization
Improved Labor Compliance
Real-Time Situational Awareness
Accelerate Crew Assembly
Callout instantly evaluates availability, skills, and Closest-to-Trouble (CTT) so the right crews are notified first across multiple channels (IVR, SMS, email, and mobile).
- Callouts reduced from 2–3 hours to less than 10 minutes
- One-button sequencing across IVR, SMS, email, and app notifications
- Consistent rule applications removes manual checks
Virtually Eliminate Labor Grievances
The ARCOS rules engine enforces union, regulatory, seniority, and business policies at assignment. Every outreach and decision is time-stamped and reportable.
- Up to 90% fewer callout-related grievances
- Time-stamped logs for each attempt and response
- Role-based access ensures proper authorization
Improve Crew Status Visibility
One view for supervisors to see who was contacted, who accepted, ETA, and status of crew completion.
- Lowers average response time to less than 30 minutes
- Closest-to-Trouble targeting shortens travel and restoration
- Live acceptance and status updates reduce follow-up calls
From Activation to Closeout: How ARCOS Works
Accelerated Mobilization
Available crews are automatically identified and contacted via multi-modal notifications (IVR, phone, e-mail, and text).
Intelligent Outreach
A comprehensive rules engine instantly applies union, regulatory, seniority, and business rules to assign qualified crews and capture acceptances.
Unified Resource Visibility
Arcos is a single source of truth for crew certifications, skill details, status and assignments–whether employees, contractors, or mutual aid.
Clear, Accessible Data
Easily export crew time and expenses into dashboards and regulatory packages for faster closeout and cost recovery.
Customer Stories
Improve Speed and Compliance
“We run a very lean organization and had a pop-up storm requiring an all-hands call for help; using Arcos, more than 80 percent of our workforce responded within two minutes. With our manual method, that all-hands call would’ve taken up to an hour to complete; Arcos helped us restore power 30 to 45 minutes sooner, which has a positive impact on CAIDI, SAIDI, customer satisfaction and revenue.”
“Since implementing Arcos, LCEC has not had a single grievance filed related to callouts. Before Arcos, the utility’s callout data collection was prone to errors, since LCEC compiled statistics manually. The quality of the callout statistics has vastly improved and has become a useful tool throughout the organization. ”
Rapid crew mobilization that keeps your utility fully compliant
ARCOS Crew Manager
A single source of truth across native, contractor, and mutual aid crews.
ARCOS Mobile Workbench
Mobile workflows for damage assessment and restoration that connect field crews and back office staff in real time.
ARCOS Callout
Automates crew assembly to instantly fill compliant shifts in minutes.
PREHEADER
DISCOVER HOW ARCOS CONNECTS
PRODUCTS
INDUSTRIES
SCHEDULING & AVAILABILITY
Real-time system of record for shifts, rosters, and crew status.
CREW CALLOUTS
Real-time system of record for shifts, rosters, and crew status.
MOBILE ACCESS
Real-time system of record for shifts, rosters, and crew status.
COMPLIANCE & REPORTING
Real-time system of record for shifts, rosters, and crew status.
OnCommand Suite
A Single Control Tower for Utility Operations
Field Crews
Manage your utility workforce with automated callout, scheduling, and real-time field coordination tools.
Native Contractors
Coordinate internal contractor resources with mobile access for assignments, time tracking, and compliance.
3rd-Party Contractors
Standardize external contractor work execution with streamlined mobile tools and expense tracking.
Mutual Aid
Request and manage external utility resources seamlessly within your existing crew management system.
ICS Roles
Assign and track Incident Command System roles for coordinated emergency response and compliance.
Assess & Restore
Document damage and coordinate restoration efforts in real time during outages and storm events.
Line Construction
Execute network expansion and capital projects with digital workflows and GIS-enabled mobile tools.
Customer Service
Enable two-way communication for outage reporting, service requests, and billing notifications.
Asset Inspection & Maintenance
Maintain compliant digital records of asset condition with automated notifications and GIS capture.
Vegetation Management
Plan, execute, and report on vegetation work with integrated GIS-native lifecycle management.
Grid Modernization
Support system upgrades and technology deployments with digital workflows and project tracking.
