Non-Native Crew Management
SEAMLESS COORDINATION OF CONTRACTOR CREWS
Arcos brings contractor crews into the same streamlined workflow as native teams, enabling fast onboarding, clear communication, and increased productivity. Through a user-friendly mobile app, contractors receive work packets, log time, share location, and capture photos and e-signatures. Two-way texting keeps everyone aligned with quick answers to field questions and real-time updates on lodging and meals.
Trusted by Fortune 150 & Utilities
ACCELERATE CONTRACTOR ONBOARDING AND MANAGEMENT
Onboard and Manage Contractors Quickly for Faster Restoration and Daily Work
Intuitive User Experience
Improved Cost Reporting
Real-time Situational Awareness
Download & Go: Work Packets in a Mobile App
Faster activation, accelerated repairs, and less rework with a single intuitive mobile experience shared by native, mutual aid, and contractor crews.
- Contractors accept work with a tap, track time and location automatically, and update work status in real time
- Mobile Workbench delivers guided workflows, photo capture, and e-signatures in the field
Capture Cost Proof at the Source
Faster, cleaner closeout with easily verified contractor invoices thanks to detailed documentation of time and expense captured as it happens.
- Time and expenses are tied to verified field activity
- Easily assemble reports for financial assurance, FEMA reimbursement, and cost recovery from a single central system
One Operating Picture for All Crews
Scale confidently and schedule accurately with one centralized source for onboarding, status, and assignments across all crews.
- Rapid event scaling with real-time visibility
- Crew Manager and Callout coordinate all crews for any job, from activation to closeout
Orchestrating Non-Native Crews With Ease
Rapid Contractor Onboarding & Assignment
Rules-driven, multi-channel outreach assembles qualified external crews in minutes; every touchpoint is logged for later reporting.
Work Packets, Time & Location in the App
Guided mobile work packets with maps, checklists, and capabilities to easily capture digital photos and e-signatures; time and location are captured automatically.
Event Logistics
Two-way SMS messages keep external crews aligned on where to be and when; lodging is allocated from within the same system.
Audit-Ready Closeout
Verifiable labor time and expenses are linked to field evidence to produce documentation without manual reporting.
Customer Stories
Contractors, Mutual Aid and Native Crews in One System
“The other huge benefit is during storms. Before we automated the management of crews, it would take us up to 4 hours to even be able to say, ‘This is how many crews we have, and here’s where they are.’ Now we’ve reduced an 11-step process to an easy, four-step process that shows us who we have on site, right away.”
Discover How ARCOS Connects
ARCOS Crew Manager
Track, assign, and communicate with native, contractor, and mutual-aid crews.
ARCOS Callout
Fill external shifts in minutes with a rules engine that logs every step.
ARCOS Mobile Workbench
Work packets, time/location, photos, signatures—contractor-friendly by design.
Clearion
Asset inspection and vegetation management workflows for contractors and native crews.
PREHEADER
DISCOVER HOW ARCOS CONNECTS
PRODUCTS
INDUSTRIES
SCHEDULING & AVAILABILITY
Real-time system of record for shifts, rosters, and crew status.
CREW CALLOUTS
Real-time system of record for shifts, rosters, and crew status.
MOBILE ACCESS
Real-time system of record for shifts, rosters, and crew status.
COMPLIANCE & REPORTING
Real-time system of record for shifts, rosters, and crew status.
OnCommand Suite
A Single Control Center for Utility Operations
Field Crews
Manage your utility workforce with automated callout, scheduling, and real-time field coordination tools.
Native Contractors
Coordinate internal contractor resources with mobile access for assignments, time tracking, and compliance.
3rd-Party Contractors
Standardize external contractor work execution with streamlined mobile tools and expense tracking.
Mutual Aid
Request and manage external utility resources seamlessly within your existing crew management system.
ICS Roles
Assign and track Incident Command System roles for coordinated emergency response and compliance.
Assess & Restore
Document damage and coordinate restoration efforts in real time during outages and storm events.
Line Construction
Execute network expansion and capital projects with digital workflows and GIS-enabled mobile tools.
Customer Service
Enable two-way communication for outage reporting, service requests, and billing notifications.
Asset Inspection & Maintenance
Maintain compliant digital records of asset condition with automated notifications and GIS capture.
Vegetation Management
Plan, execute, and report on vegetation work with integrated GIS-native lifecycle management.
Grid Modernization
Support system upgrades and technology deployments with digital workflows and project tracking.
