Damage Assessment & Repair
UNIFY ASSESSMENT AND RESTORATION IN REAL TIME
Accelerate restoration and improve customer satisfaction with fully digital mobile workflows that connect field assessment directly to repair for real-time situational awareness.
Trusted by Fortune 150 & Utilities
ORCHESTRATE CONSISTENT, AUDIT-READY RESTORATION
Digitize the Restoration Lifecycle
Faster Restoration
Better Customer Experience
Streamlined Recovery & Closeout
Expedite Assessment & Repair
Crews collect consistent, verified data in the field. Back-office operations see progress in real time.
- Standardized checklists enforce consistency and prevent missed steps
- GIS-tagged photos and assessments provide clear details, accelerating repair dispatch
- Automatic upload and offline sync cuts hours from reporting workflows during high-volume outage scenarios
Improve Customer Experience During Outages
Live assessment data strengthens ETR accuracy and helps teams prioritize safely and efficiently.
- With in-depth damage details, you can be more effective with crew assignment and repair prioritization
- Field updates flow directly to operations for faster decisions, reducing unnecessary delays and keeping the community and your crews safer
Simplify Cost Recovery And Closeout
Time, materials, and expenses link directly to verified field evidence, ensuring complete storm documentation.
- Faster financial closeout with reliable cost detail
- Automated reporting compiles validated data—no manual assembly
- Reduced disputes and shorter reimbursement cycles
From Activation to Closeout: How ARCOS Works
Rapid Crew Mobilization
Rules-driven callouts assemble compliant, qualified crews in minutes; every outreach and acceptance is documented.
Unified Digital Workflows
Guided mobile forms capture photos, notes, GIS location, and e-signatures; progress syncs in real time to operations for faster routing and repair.
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Centralized Resource Tracking
A single source of truth for managing native crews, contractors, and mutual aid. Track assignments, logistics, and location from acceptance through closeout.
Audit-Ready Closeout
Arcos aggregates verified time, materials, and field evidence into FEMA-ready documentation that withstands audits and speeds reimbursement.
Customer Stories
Accelerate Restoration During Critical Events
“We’re on the forefront of restoration because of our ongoing partnership with Arcos and Mobile Workbench.”
Discover How ARCOS Connects
ARCOS Crew Manager
Single source of truth across native, contractor, and mutual aid crews.
ARCOS Mobile Workbench
Mobile workflows for damage assessment and restoration that connect field crews and back office staff in real time.
ARCOS Callout
Automates crew assembly to fill compliant shifts in minutes.
PREHEADER
DISCOVER HOW ARCOS CONNECTS
PRODUCTS
INDUSTRIES
SCHEDULING & AVAILABILITY
Real-time system of record for shifts, rosters, and crew status.
CREW CALLOUTS
Real-time system of record for shifts, rosters, and crew status.
MOBILE ACCESS
Real-time system of record for shifts, rosters, and crew status.
COMPLIANCE & REPORTING
Real-time system of record for shifts, rosters, and crew status.
OnCommand Suite
A Single Control Center for Utility Operations
Field Crews
Manage your utility workforce with automated callout, scheduling, and real-time field coordination tools.
Native Contractors
Coordinate internal contractor resources with mobile access for assignments, time tracking, and compliance.
3rd-Party Contractors
Standardize external contractor work execution with streamlined mobile tools and expense tracking.
Mutual Aid
Request and manage external utility resources seamlessly within your existing crew management system.
ICS Roles
Assign and track Incident Command System roles for coordinated emergency response and compliance.
Assess & Restore
Document damage and coordinate restoration efforts in real time during outages and storm events.
Line Construction
Execute network expansion and capital projects with digital workflows and GIS-enabled mobile tools.
Customer Service
Enable two-way communication for outage reporting, service requests, and billing notifications.
Asset Inspection & Maintenance
Maintain compliant digital records of asset condition with automated notifications and GIS capture.
Vegetation Management
Plan, execute, and report on vegetation work with integrated GIS-native lifecycle management.
Grid Modernization
Support system upgrades and technology deployments with digital workflows and project tracking.
