Mutual Aid Management
SEAMLESS, SCALABLE MANAGEMENT OF MUTUAL AID CREWS
Bring mutual aid resources into the same unified solution you use for native and contractor crews, streamlining rostering, onboarding, and job assignments in one shared source of truth.
Trusted by Fortune 150 & Utilities
STREAMLINE MUTUAL AID MANAGEMENT
Orchestrate All Crews In a Single Solution
Seamless Onboarding
Documented Details
Standardize Workflows
Integrate Mutual Aid Crews Seamlessly
Accelerate onboarding and dispatching with intelligent imports.
- Centralized scattered data on mutual aid crews into a single shared system
- Scale response by managing all crews in a single operating picture
- Gain visibility on skills, certifications, equipment and craft mix
Capture Cost Documentation As It Happens
Time and expenses are tied to verified field activity, reducing “best-guess” reconciliation.
- Validate contractor hours and expenses more accurately and quickly
- Automated cost capture connects entries to documentation (photos, GPS, signatures)
Standardize Workflows with External Crews
Give mutual aid crews digital work packets and guided data capture to reduce errors and rework.
- Get repairs right the first time for faster restoration
- Enforce consistent forms, work process, and documentation in the field
From Activation to Closeout: How ARCOS Works
Fast, Accurate Roster Import
Streamline importing rosters regardless of the condition or source of the data to accelerate onboarding mutual aid crews.
Unified Resource Tracking
Single source of truth to onboard, schedule, and track mutual aid crews, alongside contractor and native crews in a single solution.
Standardize Field Execution & Data Capture
Digital workflows via mobile app capture photos, GPS, notes, and e-signatures; maintain data consistency across all crews.
Audit-Ready Financial Proof
Verifiable labor and expenses linked to field evidence yield FEMA-ready documentation and speed up closeout.
Customer Stories
Managing Mutual Aid Crews at the Scale Utilities Require
“Usually, with contractors, you’re lucky to get the foreman’s email and phone number. But if the contractor provides contact info for all crew members, everyone can get the ticket and directions. We’ve all had those times with four trucks following through red lights, or you’re turning around to find someone who got lost. With this, everyone has the GPS directions, so if you hit a red light—you just keep going.”
Discover How ARCOS Connects
ARCOS Crew Manager
Real-time status and scheduling for native, contractor, and mutual-aid crews.
ARCOS Mobile Workbench
Mobile workflows for damage assessment and restoration that connect field crews and back office staff in real time.
ARCOS Callout
Assemble compliant crews in minutes with a rules-driven engine.
PREHEADER
DISCOVER HOW ARCOS CONNECTS
PRODUCTS
INDUSTRIES
SCHEDULING & AVAILABILITY
Real-time system of record for shifts, rosters, and crew status.
CREW CALLOUTS
Real-time system of record for shifts, rosters, and crew status.
MOBILE ACCESS
Real-time system of record for shifts, rosters, and crew status.
COMPLIANCE & REPORTING
Real-time system of record for shifts, rosters, and crew status.
OnCommand Suite
A Single Control Center for Utility Operations
Field Crews
Manage your utility workforce with automated callout, scheduling, and real-time field coordination tools.
Native Contractors
Coordinate internal contractor resources with mobile access for assignments, time tracking, and compliance.
3rd-Party Contractors
Standardize external contractor work execution with streamlined mobile tools and expense tracking.
Mutual Aid
Request and manage external utility resources seamlessly within your existing crew management system.
ICS Roles
Assign and track Incident Command System roles for coordinated emergency response and compliance.
Assess & Restore
Document damage and coordinate restoration efforts in real time during outages and storm events.
Line Construction
Execute network expansion and capital projects with digital workflows and GIS-enabled mobile tools.
Customer Service
Enable two-way communication for outage reporting, service requests, and billing notifications.
Asset Inspection & Maintenance
Maintain compliant digital records of asset condition with automated notifications and GIS capture.
Vegetation Management
Plan, execute, and report on vegetation work with integrated GIS-native lifecycle management.
Grid Modernization
Support system upgrades and technology deployments with digital workflows and project tracking.
