Crew & Contractor Management
EMPOWER CONTRACTORS AND ACCELERATE CLOSEOUT
The Arcos OnCommand suite drives faster restoration and closeout with seamless contractor management. Contractors can track work, record time, and capture expenses in the same system as your native and mutual aid crews.
Trusted by Fortune 150 & Utilities
SIMPLIFY CONTRACTOR MANAGEMENT IN A SINGLE APP
Standardize Execution, Data Capture, and Closeout
Standardized Execution
Accurate Time & Expenses
Improved Visibility & Compliance
One App, One Way to Work
Deal with fewer errors and less rework with consistent data from every vendor.
- All contractors receive the same digital packet—maps, steps, checklists, safety notes—and return the same evidence (photos, GPS, signatures)
- Guided workflows ensure the right steps happen in the right order
Automated Timesheets and Accurate Cost Capture
Faster, cleaner closeout and fewer invoice disputes with automated time and expense capture.
- Crews log time and itemize expenses as they work; receipts and photos attach automatically to the relevant job
- Hours and expenses are attached to specific tasks and locations
One Source of Truth for All Crews
More effective planning, better ETRs, and audit-ready records on demand.
- Operations tracks acceptance, status, and location across native and non-native teams from a single view
- Real-time status, live maps, and exportable activity logs
From Activation to Closeout: How ARCOS Works
Adoption in Minutes
Train contractors on Mobile Workbench in minutes. Simple sign-in, guided workflows, automated capture of GPS location, time and expenses.
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Rapid, Compliant Mobilization
Rules-driven, multi-channel outreach assembles qualified contractor crews in minutes; every step is logged.
Unified Resource Tracking
One source of truth for native, contractor, and mutual-aid crews, making it easy to track crew status, readiness, and job assignments.
Evidence-Backed Closeout
Time and expenses tie back to jobs to accelerate invoice approval.
Customer Stories
Trusted by Leading Utilities
Across North America
“Usually, with contractors, you’re lucky to get the foreman’s email and phone number. But if the contractor provides contact info for all crew members, everyone can get the ticket and directions. We’ve all had those times with four trucks following through red lights, or you’re turning around to find someone who got lost. With this, everyone has the GPS directions, so if you hit a red light—you just keep going.”
Rapid crew mobilization that keeps your utility fully compliant
ARCOS Crew Manager
A single source of truth across native, contractor, and mutual aid crews.
ARCOS Assess & Restore
Mobile workflows for damage assessment and restoration that connect field crews and back office staff in real time.
ARCOS Callout
Automates crew assembly to instantly fill compliant shifts in minutes.
ARCOS Clearion
Build proactive asset inspection and maintenance models that address every critical component of your grid, from transformers to vegetation risk.
PREHEADER
DISCOVER HOW ARCOS CONNECTS
PRODUCTS
INDUSTRIES
SCHEDULING & AVAILABILITY
Real-time system of record for shifts, rosters, and crew status.
CREW CALLOUTS
Real-time system of record for shifts, rosters, and crew status.
MOBILE ACCESS
Real-time system of record for shifts, rosters, and crew status.
COMPLIANCE & REPORTING
Real-time system of record for shifts, rosters, and crew status.
OnCommand Suite
A Single Control Center for Utility Operations
Field Crews
Manage your utility workforce with automated callout, scheduling, and real-time field coordination tools.
Native Contractors
Coordinate internal contractor resources with mobile access for assignments, time tracking, and compliance.
3rd-Party Contractors
Standardize external contractor work execution with streamlined mobile tools and expense tracking.
Mutual Aid
Request and manage external utility resources seamlessly within your existing crew management system.
ICS Roles
Assign and track Incident Command System roles for coordinated emergency response and compliance.
Assess & Restore
Document damage and coordinate restoration efforts in real time during outages and storm events.
Line Construction
Execute network expansion and capital projects with digital workflows and GIS-enabled mobile tools.
Customer Service
Enable two-way communication for outage reporting, service requests, and billing notifications.
Asset Inspection & Maintenance
Maintain compliant digital records of asset condition with automated notifications and GIS capture.
Vegetation Management
Plan, execute, and report on vegetation work with integrated GIS-native lifecycle management.
Grid Modernization
Support system upgrades and technology deployments with digital workflows and project tracking.
