Tired of disjointed, inefficient manual processes, Connexus Energy selected ARCOS to deploy a singular integrated software solution for managing their field crews. Learn how we helped guide them through their digital transformation, improve their workforce management efficiency and accelerate their restoration times in this POWERGRID International Article. In mid-May, ARCOS announced that it is implementing its software-as-a-service products for Ramsey, Minnesota-based Connexus Energy to help the electric cooperative automate line worker call outs and manage its work and crews in one dashboard that is integrated with its outage management system (OMS). The utility says the new system will help streamline operations by automating operators’ manual processes and reallocating their time to focus on more complex tasks. It should also help improve the efficiency of, visibility into, and reporting on field services like restoration and construction. “ARCOS automating callout wasn’t what appealed to us; the concept of ARCOS being a field management tool is what put our decision over the top,” said Kristin Whitwam, Electric Operations Project Leader for Connexus Energy. “Being able to bring together and integrate all our work and crew data in one repository and govern all of it is what sold us.” Today the utility relies on another vendor’s mobile workforce management tool to send trouble tickets to crews’ mobile devices. Connexus Energy said it works fine for sending trouble tickets, but the transition to getting all work order types embedded in it never happened. “That isn’t as appealing as having one product to manage callout, crew management, and mobile work,” Whitwam says.
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Learn how a Minnesota co-op revolutionized its field operations with ARCOS, achieving real-time visibility and improved operational efficiency.
