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    Outage Alerts Automate outage and restoration alerts to reduce call volume. Billing Service Alerts Improve on-time payments with billing and past due reminders. Conservation Campaigns Reduce peak demand with conservation alerts.

    ONCOMMAND SUITE OVERVIEW

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    Arcos connects your people, work, and systems so you can execute well under any conditions.

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    Callout Mobilize compliant crews in minutes with rules-driven callouts. Crew Manager Track every crew from activation to closeout in one system. Assess & Restore Execute blue and grey sky work in a single mobile app. Clearion Plan, execute, and document vegetation and inspection work. TextPower Send urgent alerts that reach crews and customers fast. Ascend Automate flight crew staffing to cut cancellations. RosterApps Fill ground crew shifts faster with automated scheduling.

    PRODUCT UPDATES

    Track Crews from Callout to Closeout SEPT 23, 2025 ARCOS is excited to announce the release of Convoy Tracking, a powerful new capability within Crew Manager that gives utilities unprecedented visibility into mutual aid crews as they travel to support restoration efforts.
    Improve Connections with Field Crews JULY 28 2025 We’re excited to share two new feature sets for our Crew Manager product that will help utilities better communicate and collaborate with crews in the fiel
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    Trusted by Fortune 150 energy companies

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    Ranked on the Inc. 5000 list seven times

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    Focused on secure, reliable operations

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  • One Control Center for Every Scenario

    Arcos connects your people, work, and systems so you can execute well under any conditions.

    Industries OVERVIEW

    Electric Mobilize crews, restore power faster, and document every event. Gas Resolve leaks quickly and safely with compliant crews. Water Respond to breaks quickly and keep service flowing. Critical Infrastructure Improve outcomes with a single operational control center. Airlines Fill staffing gaps in minutes to avoid cancellations.

    ONCOMMAND SUITE OVERVIEW

    Menu Suite Image
    Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite
    icon

    Trusted by Fortune 150 energy companies

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    Ranked on the Inc. 5000 list seven times

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    Focused on secure, reliable operations

    Close

  • One Control Center for Every Scenario

    Arcos connects your people, work, and systems so you can execute well under any conditions.

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    Insights Blog Expert perspectives on utility operations and workforce trends. White Papers Deep dives on reliability, risk reduction, and digital transformation. Success Stories How utilities achieve reliability gains and measurable ROI. Resource Library Discover all the latest and greatest content from Arcos.

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    Trusted by Fortune 150 energy companies

    icon (1)

    Ranked on the Inc. 5000 list seven times

    vector

    Focused on secure, reliable operations

    Close

  • One Control Center for Every Scenario

    Arcos connects your people, work, and systems so you can execute well under any conditions.

    • Contact Us

    ABOUT US

    Company Overview Learn more about the Arcos mission. Leadership Meet the team building the future of utility operations. ESG Policy Our commitment to environmental and social responsibility. Careers Join a team that powers critical infrastructure. Customer Steering Committee Shape the Arcos roadmap alongside fellow utility leaders. Our Investors The partners supporting Arcos growth and innovation.

    ONCOMMAND SUITE OVERVIEW

    Menu Suite Image
    Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

    FEATURED NEWS

    press-release-featured-image-template
    ARCOS Brings Convoy Tracking to Crew Manager Arcos announced today the addition of convoy tracking to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
    press-release-hb-helmbsriscoe
    ARCOS Introduces Native Two-way Crew Communication Arcos announced new enhancements to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
    press-release-featured-image-template
    Arcos Announces New Strategic Growth Investment from Bain Capital Arcos’ AI-enabled software solutions are leveraged by customers from Fortune 150 energy companies to municipal utilities to power and transform their field management operations.
    press-release-featured-image-template
    Arcos Launches Partner Network to Drive Collaboration and Innovation in Utility Workforce Management The program creates a formal framework for partnerships, which will benefit customers seeking guidance on complementing and expanding their use of Arcos
    See all News
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    Trusted by Fortune 150 energy companies

    icon (1)

    Ranked on the Inc. 5000 list seven times

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    Focused on secure, reliable operations

    Close

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Resource Management

  • Crew Callout Assemble qualified crews in minutes with automated callouts.
  • Crew & Event Logistics Coordinate lodging, meals, and crew support at scale.
  • Mutual Aid Management Onboard and manage mutual aid crews in one system.
  • Non-Native Crew Management Equip contractors with mobile tools from day one.
  • Crew & Contractor Management Standardize execution across all crews and contractors.
  • Crew Scheduling & Shift Fill Fill open trips and shifts with automated rule compliance.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

Work Execution

  • Asset Inspection & Maintenance Digitize inspections and maintenance with digital workflows and GIS integration.
  • Work Order Tracking Track job progress with real-time field data capture.
  • Wildfire Mitigation Target the work that matters most for safety and reliability.
  • Vegetation Management Plan, dispatch, and report on vegetation programs.
  • Damage Assessment & Repair Accelerate restoration with real-time field intelligence.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

Reporting & Analytics

  • Regulatory Reporting Generate comprehensive reports for regulators and FEMA.
  • Compliance Enforce labor rules and maintain audit-ready records.
  • Real-time Storm Restoration Reporting Gain real-time visibility into crew status and progress.
  • Closeout & Cost Recovery Accelerate event closeout with verified cost documentation.
  • Crew Expense Reporting Capture verified crew time and expenses automatically.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

Community Engagement

  • Outage Alerts Automate outage and restoration alerts to reduce call volume.
  • Billing Service Alerts Improve on-time payments with billing and past due reminders.
  • Conservation Campaigns Reduce peak demand with conservation alerts.

ONCOMMAND SUITE OVERVIEW

Menu suite image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite
Solutions Overview
Sign In Schedule a Workshop

Our Products

  • Callout Mobilize compliant crews in minutes with rules-driven callouts.
  • Crew Manager Track every crew from activation to closeout in one system.
  • Assess & Restore Execute blue and grey sky work in a single mobile app.
  • Clearion Plan, execute, and document vegetation and inspection work.
  • TextPower Send urgent alerts that reach crews and customers fast.
  • Ascend Automate flight crew staffing to cut cancellations.
  • RosterApps Fill ground crew shifts faster with automated scheduling.

PRODUCT UPDATES

Track Crews from Callout to Closeout SEPT 23, 2025 ARCOS is excited to announce the release of Convoy Tracking, a powerful new capability within Crew Manager that gives utilities unprecedented visibility into mutual aid crews as they travel to support restoration efforts.
Improve Connections with Field Crews JULY 28 2025 We’re excited to share two new feature sets for our Crew Manager product that will help utilities better communicate and collaborate with crews in the fiel
Learn More
Integrations
Sign In Schedule a Workshop

Industries OVERVIEW

  • Electric Mobilize crews, restore power faster, and document every event.
  • Gas Resolve leaks quickly and safely with compliant crews.
  • Water Respond to breaks quickly and keep service flowing.
  • Critical Infrastructure Improve outcomes with a single operational control center.
  • Airlines Fill staffing gaps in minutes to avoid cancellations.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite
Sign In Schedule a Workshop

RESOURCES

  • Insights Blog Expert perspectives on utility operations and workforce trends.
  • White Papers Deep dives on reliability, risk reduction, and digital transformation.
  • Success Stories How utilities achieve reliability gains and measurable ROI.
  • Resource Library Discover all the latest and greatest content from Arcos.

EVENTS

  • Events Connect with Arcos and peers at industry conferences.
  • Webinars Live and on-demand sessions on best practices and trends.

SUPPORT

  • Support & Help Center Find technical documentation, user guides, and resources.
  • Contact Us Reach the Arcos team with questions or to schedule a workshop.
Partner Network ROI Calculator
Sign In Schedule a Workshop

ABOUT US

  • Company Overview Learn more about the Arcos mission.
  • Leadership Meet the team building the future of utility operations.
  • ESG Policy Our commitment to environmental and social responsibility.
  • Careers Join a team that powers critical infrastructure.
  • Customer Steering Committee Shape the Arcos roadmap alongside fellow utility leaders.
  • Our Investors The partners supporting Arcos growth and innovation.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

FEATURED NEWS

press-release-featured-image-template
ARCOS Brings Convoy Tracking to Crew Manager Arcos announced today the addition of convoy tracking to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
press-release-hb-helmbsriscoe
ARCOS Introduces Native Two-way Crew Communication Arcos announced new enhancements to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
press-release-featured-image-template
Arcos Announces New Strategic Growth Investment from Bain Capital Arcos’ AI-enabled software solutions are leveraged by customers from Fortune 150 energy companies to municipal utilities to power and transform their field management operations.
press-release-featured-image-template
Arcos Launches Partner Network to Drive Collaboration and Innovation in Utility Workforce Management The program creates a formal framework for partnerships, which will benefit customers seeking guidance on complementing and expanding their use of Arcos
See all News
Contact Us
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Critical Infrastructure

Resources, Restoration, and Remote Work

Improve resources restoration and recovery with remote work solutions, designed to optimize efficiency and support seamless operations.

Posted by 

ARCOS

 

|

 

May 31, 2022

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A lot has changed in the past few years. Many workers have gone remote and are not regularly going into the office. It has become harder to hire, train, and retain strong talent as the Great Resignation has seen many Americans change jobs. More turnover is expected in the utility industry in the next five to eight years. At the same time, major storms have also struck more frequently, leading to longer and more widespread outages. All of these present a challenge to utility companies. Thankfully, the challenges are not insurmountable. A variety of advancements are making these hurdles easier to get past and setting companies up for future success. Utilities must increase efficiency and speed of restoration with fewer resources to maintain service as it’s been, let alone improve it. ARCOS has solutions to help you do just that, setting you up for success.

Hardening the System

ARCOS’ own Jim Nowak retired as manager of emergency restoration planning for AEP (American Electric Power) in 2014 with thirty-seven years’ experience. He recently reflected upon these very issues in PowerGrid International. He noted that many utilities, including Florida Power & Light, have been working to harden their systems. They’re upgrading them to better withstand severe weather events. Upgrades like this are important, but costly. Further complicating the situation, some parts of systems do get hardened and don’t break down during events. This can lead to a false sense of security; consumers don’t want to shell out the hundreds of billions of dollars it would take to truly make utilities in the United States ready to face major storms if they don’t see the problem affecting them. So, while these are ongoing efforts, they aren’t going to be fully implemented in the near future.

Better Resource Management

A more cost-effective solution, at least for now, is making the resources you already have work more efficiently. One way to do this is through automation. Automated callouts have been used for some time to get responders in the field when disasters strike. More can now be done ahead of time to target these repairs more precisely. Specialized crews can be set up to easily activate with a few clicks. Multiple scenarios can be mapped out to quickly scale the response up or down as needed. Data can be analyzed from past situations so that labor and equipment resources are staged in the most appropriate places for them to be mobilized. None of this prevents an outage, but it does help to restore power more quickly when outages occur. It also helps shore up the weakest link in a much cheaper way than rebuilding systems to not go down in the first place. The public is more accepting of outages when they don’t last as long. This helps utility companies provide service while waiting on those long-term upgrades to slowly be put in place.

Work From Wherever

Many utility employees can’t work from home, as their tasks take place in the field. There are still ways to decentralize the office to make operations run more smoothly. Many utilities have created take-home kits for staff members to ramp up from where they live. Not only does this allow workers to perform their jobs where they are most comfortable, it also saves time. When an event occurs, employees can almost instantly begin to respond instead of needing to drive to an office first. Without needing to allow for travel time, it’s easier to rotate staff in and out of deployment when they are already in their own living space. Now, this may not be appropriate for every aspect of the operation. Some tasks must be performed on secure networks, which aren’t easily accessed remotely. But smaller satellite branches may also be an option, closer to where workers live than a central office. So even if the employees need to travel, they may spend less time doing so. This improves efficiency and increases job satisfaction, allowing greater flexibility for employees. Whether it is automating response or shifting where people work, these advancements allow more work to get done with less. This will help utilities better withstand labor shortages and mass retirements. It also makes the jobs more attractive to potential employees, which reinforces the same. ARCOS’ suite of resource management solutions can help you prepare for, and respond to, emergencies. Our Incident Manager, in particular, can take off much of the pressure from emergencies if properly set up ahead of time. And when the storms hit, we can help you callout crews, manage your resources, and even give you real-time visibility into the field. Contact us to get started so you’re ready before the next emergency hits.

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