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    Callout Mobilize compliant crews in minutes with rules-driven callouts. Crew Manager Track every crew from activation to closeout in one system. Assess & Restore Execute blue and grey sky work in a single mobile app. Clearion Plan, execute, and document vegetation and inspection work. TextPower Send urgent alerts that reach crews and customers fast. Ascend Automate flight crew staffing to cut cancellations. RosterApps Fill ground crew shifts faster with automated scheduling.

    PRODUCT UPDATES

    Track Crews from Callout to Closeout SEPT 23, 2025 ARCOS is excited to announce the release of Convoy Tracking, a powerful new capability within Crew Manager that gives utilities unprecedented visibility into mutual aid crews as they travel to support restoration efforts.
    Improve Connections with Field Crews JULY 28 2025 We’re excited to share two new feature sets for our Crew Manager product that will help utilities better communicate and collaborate with crews in the fiel
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    Focused on secure, reliable operations

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  • One Control Center for Every Scenario

    Arcos connects your people, work, and systems so you can execute well under any conditions.

    Industries OVERVIEW

    Electric Mobilize crews, restore power faster, and document every event. Gas Resolve leaks quickly and safely with compliant crews. Water Respond to breaks quickly and keep service flowing. Critical Infrastructure Improve outcomes with a single operational control center. Airlines Fill staffing gaps in minutes to avoid cancellations.

    ONCOMMAND SUITE OVERVIEW

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    Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite
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    Trusted by Fortune 150 energy companies

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    Ranked on the Inc. 5000 list seven times

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    Focused on secure, reliable operations

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    Trusted by Fortune 150 energy companies

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    Ranked on the Inc. 5000 list seven times

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    Focused on secure, reliable operations

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  • One Control Center for Every Scenario

    Arcos connects your people, work, and systems so you can execute well under any conditions.

    • Contact Us

    ABOUT US

    Company Overview Learn more about the Arcos mission. Leadership Meet the team building the future of utility operations. ESG Policy Our commitment to environmental and social responsibility. Careers Join a team that powers critical infrastructure. Customer Steering Committee Shape the Arcos roadmap alongside fellow utility leaders. Our Investors The partners supporting Arcos growth and innovation.

    ONCOMMAND SUITE OVERVIEW

    Menu Suite Image
    Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

    FEATURED NEWS

    press-release-featured-image-template
    ARCOS Brings Convoy Tracking to Crew Manager Arcos announced today the addition of convoy tracking to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
    press-release-hb-helmbsriscoe
    ARCOS Introduces Native Two-way Crew Communication Arcos announced new enhancements to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
    press-release-featured-image-template
    Arcos Announces New Strategic Growth Investment from Bain Capital Arcos’ AI-enabled software solutions are leveraged by customers from Fortune 150 energy companies to municipal utilities to power and transform their field management operations.
    press-release-featured-image-template
    Arcos Launches Partner Network to Drive Collaboration and Innovation in Utility Workforce Management The program creates a formal framework for partnerships, which will benefit customers seeking guidance on complementing and expanding their use of Arcos
    See all News
    icon

    Trusted by Fortune 150 energy companies

    icon (1)

    Ranked on the Inc. 5000 list seven times

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    Focused on secure, reliable operations

    Close

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Resource Management

  • Crew Callout Assemble qualified crews in minutes with automated callouts.
  • Crew & Event Logistics Coordinate lodging, meals, and crew support at scale.
  • Mutual Aid Management Onboard and manage mutual aid crews in one system.
  • Non-Native Crew Management Equip contractors with mobile tools from day one.
  • Crew & Contractor Management Standardize execution across all crews and contractors.
  • Crew Scheduling & Shift Fill Fill open trips and shifts with automated rule compliance.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

Work Execution

  • Asset Inspection & Maintenance Digitize inspections and maintenance with digital workflows and GIS integration.
  • Work Order Tracking Track job progress with real-time field data capture.
  • Wildfire Mitigation Target the work that matters most for safety and reliability.
  • Vegetation Management Plan, dispatch, and report on vegetation programs.
  • Damage Assessment & Repair Accelerate restoration with real-time field intelligence.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

Reporting & Analytics

  • Regulatory Reporting Generate comprehensive reports for regulators and FEMA.
  • Compliance Enforce labor rules and maintain audit-ready records.
  • Real-time Storm Restoration Reporting Gain real-time visibility into crew status and progress.
  • Closeout & Cost Recovery Accelerate event closeout with verified cost documentation.
  • Crew Expense Reporting Capture verified crew time and expenses automatically.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

Community Engagement

  • Outage Alerts Automate outage and restoration alerts to reduce call volume.
  • Billing Service Alerts Improve on-time payments with billing and past due reminders.
  • Conservation Campaigns Reduce peak demand with conservation alerts.

ONCOMMAND SUITE OVERVIEW

Menu suite image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite
Solutions Overview
Sign In Schedule a Workshop

Our Products

  • Callout Mobilize compliant crews in minutes with rules-driven callouts.
  • Crew Manager Track every crew from activation to closeout in one system.
  • Assess & Restore Execute blue and grey sky work in a single mobile app.
  • Clearion Plan, execute, and document vegetation and inspection work.
  • TextPower Send urgent alerts that reach crews and customers fast.
  • Ascend Automate flight crew staffing to cut cancellations.
  • RosterApps Fill ground crew shifts faster with automated scheduling.

PRODUCT UPDATES

Track Crews from Callout to Closeout SEPT 23, 2025 ARCOS is excited to announce the release of Convoy Tracking, a powerful new capability within Crew Manager that gives utilities unprecedented visibility into mutual aid crews as they travel to support restoration efforts.
Improve Connections with Field Crews JULY 28 2025 We’re excited to share two new feature sets for our Crew Manager product that will help utilities better communicate and collaborate with crews in the fiel
Learn More
Integrations
Sign In Schedule a Workshop

Industries OVERVIEW

  • Electric Mobilize crews, restore power faster, and document every event.
  • Gas Resolve leaks quickly and safely with compliant crews.
  • Water Respond to breaks quickly and keep service flowing.
  • Critical Infrastructure Improve outcomes with a single operational control center.
  • Airlines Fill staffing gaps in minutes to avoid cancellations.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite
Sign In Schedule a Workshop

RESOURCES

  • Insights Blog Expert perspectives on utility operations and workforce trends.
  • White Papers Deep dives on reliability, risk reduction, and digital transformation.
  • Success Stories How utilities achieve reliability gains and measurable ROI.
  • Resource Library Discover all the latest and greatest content from Arcos.

EVENTS

  • Events Connect with Arcos and peers at industry conferences.
  • Webinars Live and on-demand sessions on best practices and trends.

SUPPORT

  • Support & Help Center Find technical documentation, user guides, and resources.
  • Contact Us Reach the Arcos team with questions or to schedule a workshop.
Partner Network ROI Calculator
Sign In Schedule a Workshop

ABOUT US

  • Company Overview Learn more about the Arcos mission.
  • Leadership Meet the team building the future of utility operations.
  • ESG Policy Our commitment to environmental and social responsibility.
  • Careers Join a team that powers critical infrastructure.
  • Customer Steering Committee Shape the Arcos roadmap alongside fellow utility leaders.
  • Our Investors The partners supporting Arcos growth and innovation.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

FEATURED NEWS

press-release-featured-image-template
ARCOS Brings Convoy Tracking to Crew Manager Arcos announced today the addition of convoy tracking to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
press-release-hb-helmbsriscoe
ARCOS Introduces Native Two-way Crew Communication Arcos announced new enhancements to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
press-release-featured-image-template
Arcos Announces New Strategic Growth Investment from Bain Capital Arcos’ AI-enabled software solutions are leveraged by customers from Fortune 150 energy companies to municipal utilities to power and transform their field management operations.
press-release-featured-image-template
Arcos Launches Partner Network to Drive Collaboration and Innovation in Utility Workforce Management The program creates a formal framework for partnerships, which will benefit customers seeking guidance on complementing and expanding their use of Arcos
See all News
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Critical Infrastructure

Why Public Works Should Digitize

Learn how digitizing public works enhances efficiency, streamlines processes, and prepares your community for the future with smart technology solutions.

Posted by 

ARCOS

 

|

 

August 29, 2022

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Working in the public sector means you must keep the public’s trust. It’s no wonder, then, that public organizations and municipalities have been slower to adopt new technologies than other sectors. New can be risky, and these organizations are held to account by the people they serve. They understandably want to protect that trust. But digitization has many benefits that serve both the company and the community. The modern world is racing along, and more and more of our daily activities are online. People expect their utilities and other public services to keep pace. So, it’s necessary to consider digital transformation; what that will look like, and how it will enable more efficient, fast, and reliable delivery of energy, water, and other resources.

Remote Work Attracts and Keeps Talent

Digitizing operations allows workers to operate from wherever they are. Some potential hires face constraints that prevent them from working outside the home. Or they may need more flexible hours. Digitizing gives opportunity to that type of prospective employee, increasing the pool of talent a company can draw from. This type of work appeals to young people, who are more comfortable with technology. One study found that 75% of millennials prefer to work from home. They appreciate freedom, independence, and employer trust. Companies continue to face the challenge of replacing an aging workforce. It will benefit them to attract younger employees by offering the circumstances they want. Keeping those employees happy will help with retention. That saves money on new hire costs. Remote work also benefits companies in a variety of circumstances. Work can continue uninterrupted in inclement weather. Employees don't have to brave the elements and hazardous conditions to get to their job. During emergencies, workers can sign into your system and respond faster. They only have to walk a few feet, rather than drive miles to their workstation.

Visibility in the Field Provides More Efficiency, Quicker Response Times

This savings can apply to field workers, as well. If they are deployed from their homes instead of an office, they can respond much quicker. Time spent getting to the central location is eliminated. Utilities can call out whichever qualified technician is closest to the problem. They can send them the information they need en route on their smartphone or tablet. A mobile work order management system can provide specific instructions and diagrams for the job. It can provide swift, secure methods to get extra parts. Updates can be sent back to the office the same way. This provides supervisors with real-time visibility into the field. Field crews can send mobile inspection photos and updates. Supervisors can quickly identify when experts or additional skills are needed. They can then deploy more resources. Or, possibly have a specialist walk the on-scene crew through the repair process remotely. Much of the process of calling out those employees can be automated once your systems are digitized. Work management software can instantly evaluate many employee attributes. This includes location, skills, qualifications, and availability. A lot of time is spent analyzing these criteria manually. Automating frees up supervisors to focus on solving the problem, rather than preparing to respond to it. Digitizing allows you to be more efficient, productive, and agile in restoring services. It eliminates manual errors and miscommunications with automated, instant updates. One of our customers restored power 30 to 45 minutes sooner once they implemented ARCOS’s workforce management software. More than 80% of their workforce routinely responded in under two minutes to the automated callout system. Another customer reduced its dispatch time by more than 30%. This improved their CAIDI and SAIDI scores, and also increased customer satisfaction and revenue.

Keeping Customers Happy Supports the Bottom Line

Municipalities that have switched to a digital workforce management solution see upticks in customer satisfaction. This makes sense because quicker response means service is interrupted less, and for a briefer time. The automatic visibility into how operations progress empowers companies to see the situation more fully and be more responsive. They can give them more frequent and accurate updates on what to expect through whatever channels they wish to communicate with those customers. Having records digitized also allows utilities to provide more information to customers. In 2020, 85% of Americans own a smart phone ( according to Pew Research), and that number is only continuing to go up. It makes sense to meet the public where they are. Many utilities have created their own apps or started updating their website frequently so customers can login to see a variety of information that affects them. Customers like this transparency. It helps them feel comfortable with what they’re getting. In a public works company, you may not have as many competitors to deal with as private sector businesses. But keeping your customers happy means they will feel more loyalty to you. When you have requests that go to the public, they’ll be more supportive of helping you obtain additional resources and upgrades. It’s a win-win scenario.

Save Money by Ditching the Office

I’m sure I don’t need to tell you, office space is expensive. There’s the rental cost for the space, compounded with utility use, supplies, furniture, and so much more. With digitization and remote work, companies need less office space. By letting employees work from home, fewer desks and square footage are required in a central location. In some cases, multiple offices may be closed entirely. Allowing the workforce to operate from their individual dwellings saves the company money. So, while streamlining manual processes, also consider streamlining the physical space, too. It can definitely help your profit margins.

Cybersecurity Threats Are Real, So Pick an Experienced Software Vendor

An examination of the benefits of digitizing public works would not be complete without addressing cybersecurity. One study found 74% of IT security professionals are concerned about such threats and think it likely they’ll have to deal with incidents. Overall, though, digital efforts are more secure than paper files. Anyone can walk past a desk or open a filing cabinet and look at a document. With modern work management software, leadership can control exactly who accesses what data. This ensures each employee has access to the information they need, and not to what they don’t. That’s why it’s so important to use software that you can trust. Choose companies that have been around and know what they’re doing, rather than start-ups that have little public sector experience or shaky funding. In the security category, ARCOS has a distinct advantage. We've worked with more than 200 individual companies. Each have their own security policies, so we have insight into what works and what doesn’t. We're able to comply with varying security protocols and learn from them. That has allowed us to build the most secure network possible to safeguard your data. We have a variety of checks in place to ensure continual uptime and data security. The benefits of digitization are numerous. Work is done more efficiently. Employees are happier, supervisors have better visibility, and customers are more satisfied. Plus, the efficiencies save money and contribute to the bottom line because your resources are used wisely and many mistakes are eliminated. It can be done safely and securely. ARCOS has a suite of workforce management solutions that can help you usher in a digital transformation to keep pace with today’s demands. Contact us today to learn more about our software.

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