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    Callout Mobilize compliant crews in minutes with rules-driven callouts. Crew Manager Track every crew from activation to closeout in one system. Assess & Restore Execute blue and grey sky work in a single mobile app. Clearion Plan, execute, and document vegetation and inspection work. TextPower Send urgent alerts that reach crews and customers fast. Ascend Automate flight crew staffing to cut cancellations. RosterApps Fill ground crew shifts faster with automated scheduling.

    PRODUCT UPDATES

    Track Crews from Callout to Closeout SEPT 23, 2025 ARCOS is excited to announce the release of Convoy Tracking, a powerful new capability within Crew Manager that gives utilities unprecedented visibility into mutual aid crews as they travel to support restoration efforts.
    Improve Connections with Field Crews JULY 28 2025 We’re excited to share two new feature sets for our Crew Manager product that will help utilities better communicate and collaborate with crews in the fiel
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    Trusted by Fortune 150 energy companies

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    Ranked on the Inc. 5000 list seven times

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    Focused on secure, reliable operations

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  • One Control Center for Every Scenario

    Arcos connects your people, work, and systems so you can execute well under any conditions.

    Industries OVERVIEW

    Electric Mobilize crews, restore power faster, and document every event. Gas Resolve leaks quickly and safely with compliant crews. Water Respond to breaks quickly and keep service flowing. Critical Infrastructure Improve outcomes with a single operational control center. Airlines Fill staffing gaps in minutes to avoid cancellations.

    ONCOMMAND SUITE OVERVIEW

    Menu Suite Image
    Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite
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    Trusted by Fortune 150 energy companies

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    Ranked on the Inc. 5000 list seven times

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    Focused on secure, reliable operations

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  • One Control Center for Every Scenario

    Arcos connects your people, work, and systems so you can execute well under any conditions.

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    Insights Blog Expert perspectives on utility operations and workforce trends. White Papers Deep dives on reliability, risk reduction, and digital transformation. Success Stories How utilities achieve reliability gains and measurable ROI. Resource Library Discover all the latest and greatest content from Arcos.

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    Trusted by Fortune 150 energy companies

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    Ranked on the Inc. 5000 list seven times

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    Focused on secure, reliable operations

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  • One Control Center for Every Scenario

    Arcos connects your people, work, and systems so you can execute well under any conditions.

    • Contact Us

    ABOUT US

    Company Overview Learn more about the Arcos mission. Leadership Meet the team building the future of utility operations. ESG Policy Our commitment to environmental and social responsibility. Careers Join a team that powers critical infrastructure. Customer Steering Committee Shape the Arcos roadmap alongside fellow utility leaders. Our Investors The partners supporting Arcos growth and innovation.

    ONCOMMAND SUITE OVERVIEW

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    Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

    FEATURED NEWS

    press-release-featured-image-template
    ARCOS Brings Convoy Tracking to Crew Manager Arcos announced today the addition of convoy tracking to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
    press-release-hb-helmbsriscoe
    ARCOS Introduces Native Two-way Crew Communication Arcos announced new enhancements to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
    press-release-featured-image-template
    Arcos Announces New Strategic Growth Investment from Bain Capital Arcos’ AI-enabled software solutions are leveraged by customers from Fortune 150 energy companies to municipal utilities to power and transform their field management operations.
    press-release-featured-image-template
    Arcos Launches Partner Network to Drive Collaboration and Innovation in Utility Workforce Management The program creates a formal framework for partnerships, which will benefit customers seeking guidance on complementing and expanding their use of Arcos
    See all News
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    Trusted by Fortune 150 energy companies

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    Ranked on the Inc. 5000 list seven times

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    Focused on secure, reliable operations

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Resource Management

  • Crew Callout Assemble qualified crews in minutes with automated callouts.
  • Crew & Event Logistics Coordinate lodging, meals, and crew support at scale.
  • Mutual Aid Management Onboard and manage mutual aid crews in one system.
  • Non-Native Crew Management Equip contractors with mobile tools from day one.
  • Crew & Contractor Management Standardize execution across all crews and contractors.
  • Crew Scheduling & Shift Fill Fill open trips and shifts with automated rule compliance.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

Work Execution

  • Asset Inspection & Maintenance Digitize inspections and maintenance with digital workflows and GIS integration.
  • Work Order Tracking Track job progress with real-time field data capture.
  • Wildfire Mitigation Target the work that matters most for safety and reliability.
  • Vegetation Management Plan, dispatch, and report on vegetation programs.
  • Damage Assessment & Repair Accelerate restoration with real-time field intelligence.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

Reporting & Analytics

  • Regulatory Reporting Generate comprehensive reports for regulators and FEMA.
  • Compliance Enforce labor rules and maintain audit-ready records.
  • Real-time Storm Restoration Reporting Gain real-time visibility into crew status and progress.
  • Closeout & Cost Recovery Accelerate event closeout with verified cost documentation.
  • Crew Expense Reporting Capture verified crew time and expenses automatically.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

Community Engagement

  • Outage Alerts Automate outage and restoration alerts to reduce call volume.
  • Billing Service Alerts Improve on-time payments with billing and past due reminders.
  • Conservation Campaigns Reduce peak demand with conservation alerts.

ONCOMMAND SUITE OVERVIEW

Menu suite image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite
Solutions Overview
Sign In Schedule a Workshop

Our Products

  • Callout Mobilize compliant crews in minutes with rules-driven callouts.
  • Crew Manager Track every crew from activation to closeout in one system.
  • Assess & Restore Execute blue and grey sky work in a single mobile app.
  • Clearion Plan, execute, and document vegetation and inspection work.
  • TextPower Send urgent alerts that reach crews and customers fast.
  • Ascend Automate flight crew staffing to cut cancellations.
  • RosterApps Fill ground crew shifts faster with automated scheduling.

PRODUCT UPDATES

Track Crews from Callout to Closeout SEPT 23, 2025 ARCOS is excited to announce the release of Convoy Tracking, a powerful new capability within Crew Manager that gives utilities unprecedented visibility into mutual aid crews as they travel to support restoration efforts.
Improve Connections with Field Crews JULY 28 2025 We’re excited to share two new feature sets for our Crew Manager product that will help utilities better communicate and collaborate with crews in the fiel
Learn More
Integrations
Sign In Schedule a Workshop

Industries OVERVIEW

  • Electric Mobilize crews, restore power faster, and document every event.
  • Gas Resolve leaks quickly and safely with compliant crews.
  • Water Respond to breaks quickly and keep service flowing.
  • Critical Infrastructure Improve outcomes with a single operational control center.
  • Airlines Fill staffing gaps in minutes to avoid cancellations.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite
Sign In Schedule a Workshop

RESOURCES

  • Insights Blog Expert perspectives on utility operations and workforce trends.
  • White Papers Deep dives on reliability, risk reduction, and digital transformation.
  • Success Stories How utilities achieve reliability gains and measurable ROI.
  • Resource Library Discover all the latest and greatest content from Arcos.

EVENTS

  • Events Connect with Arcos and peers at industry conferences.
  • Webinars Live and on-demand sessions on best practices and trends.

SUPPORT

  • Support & Help Center Find technical documentation, user guides, and resources.
  • Contact Us Reach the Arcos team with questions or to schedule a workshop.
Partner Network ROI Calculator
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ABOUT US

  • Company Overview Learn more about the Arcos mission.
  • Leadership Meet the team building the future of utility operations.
  • ESG Policy Our commitment to environmental and social responsibility.
  • Careers Join a team that powers critical infrastructure.
  • Customer Steering Committee Shape the Arcos roadmap alongside fellow utility leaders.
  • Our Investors The partners supporting Arcos growth and innovation.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

FEATURED NEWS

press-release-featured-image-template
ARCOS Brings Convoy Tracking to Crew Manager Arcos announced today the addition of convoy tracking to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
press-release-hb-helmbsriscoe
ARCOS Introduces Native Two-way Crew Communication Arcos announced new enhancements to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
press-release-featured-image-template
Arcos Announces New Strategic Growth Investment from Bain Capital Arcos’ AI-enabled software solutions are leveraged by customers from Fortune 150 energy companies to municipal utilities to power and transform their field management operations.
press-release-featured-image-template
Arcos Launches Partner Network to Drive Collaboration and Innovation in Utility Workforce Management The program creates a formal framework for partnerships, which will benefit customers seeking guidance on complementing and expanding their use of Arcos
See all News
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Critical Infrastructure

Vaccines & Workforce Management

Support employee health during vaccination rollouts with effective workforce management. Explore 3 actionable tips to keep your team safe and productive.

Posted by 

ARCOS

 

|

 

February 23, 2021

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COVID-19 vaccinations are rolling out, and while this is excellent news, it still does not eliminate the question of how utilities are keeping workforces healthy and safe from potential infections. Being a pro-active industry, process and procedure as viewed through the looking glass of employee health has been honed and honed again to make sure power companies are managing their coronavirus response right. And while utilities are ecstatic to see the distribution of the vaccines, they are still cautious when it comes to dealing with this deadly virus. During the beginning of the pandemic, the Edison Electric Institute (EEI) estimated that as many as 40% of an electric companies' staff could become sick, quarantined, or forced to take PTO to care for ill family members. It was an alarming statistic and one of the few early warning signs that spurred the industry into action. Many ideas that were tossed about on how to keep crews healthy while maintaining high service levels have worked well, but some were quickly discarded or over-hauled after causing slowdowns or problems in reporting. After a year of trial and error, these three tips have risen to the top for utilities across the globe.

1. Be Open to Hybrid Operating Models

Utility employees are everywhere - out in the community, inspecting infrastructure, visiting customer's homes, grouped in the same teams, working in call centers, and managing from centralized commands. Initially, that model remained intact, but it became clear that it was not feasible for the new reality COVID-19 created. What if one crew member tested positive? Quarantining the rest of the crew would not allow the completion of incoming jobs. What if an infection happened in the call center or centralized command? The call center would be down, or the operations team wiped out for at least two weeks. Many utilities are allowing customer call representatives to work from home. Even operation managers are now working remotely using specialized solutions from companies like ARCOS. And pods have been created for work crews. Instead of building crews out of first responders, teams made up of pre-determined units are assigned work orders. This eliminates the worry of mixing team members and exposing a larger group to a possible positive coronavirus test. Being open to hybrid operating models is an essential part of keeping employees healthy.

2. Find New Ways to Distribute Work

The morning shuffle used to require an "all-hands-on-deck" check-in meeting. Not any longer. Most utilities are choosing to make these informative gatherings a remote affair. The technology exists to turn in-person meetings that assign work and sort out resource challenges into a virtual engagement. Automation can not only assign crews, but  work tickets and teams can accept jobs on their mobile devices in the field. This ends the risk of anyone accidentally infecting another due to being required to be in the same place simultaneously. Theoretically, organizations with voluntary permission from employees could check off if a crew member has been given the vaccine and make it part of their skillset, producing a safer environment for all and granting a manager the ability to put together inoculated work teams. Technology can help distribute work and foster a healthier workplace.

3. Keep Communicating and Constantly Review Policies

Utilities have always taken a "safety-first" approach to their culture and operations. Now, "healthy-first" is being added. It is more than taking temperatures and recording them in a database. Leaders are consulting with everyone in their organizations, top to bottom, to identify where processes may be failing or need strengthening to ensure requirements such as keeping a six-foot distance between employees can stay implemented. They also share the information and policies that are working with other utilities in the industry. Complete weekly and monthly walk-throughs of every policy and procedure are being performed, pinpointing improvements in previous working methods focused on maintaining employees’ health. Safety Management Systems and Incident Command Structures are being reviewed, revised, and instituted, as necessary. COVID-19 has compelled the industry to leave no stone unturned so crews can always remain safe, healthy, and strong. Everyone from the chain of command to the field operative must continuously be vocal and in an open conversation to keep organizations healthy. Vaccines are a fantastic leap forward and a welcome sign that maybe, just maybe, the light at the end of the COVID-19 tunnel is getting brighter and a tad bit closer. Let us hope so and continue to share what is working to keep workforce management on track.

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