Like many utilities, the
City of Ocala’s Electric Utility in Florida struggled with the time-consuming and manual processes surrounding callout for their field employees. Union rules made the order of employees called complicated, and their existing solution could not phone more than two workers at once. Even more challenging, the system was not able to provide reports on the callout results. Meaning they weren’t tracking when employees declined or failed to answer, or even when an employee was skipped. ARCOS understands callout complexity and has an automated solution. Our software is configurable to automatically apply the rules and needs of any business, accounting for the agreements already in place. It provides real-time reporting, is flexible and agile, and can be scaled up or down for any size organization.
Callout
Uncover the benefits of mobile integration in data management, improving accessibility and enhancing operational efficiency.
