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    Callout Mobilize compliant crews in minutes with rules-driven callouts. Crew Manager Track every crew from activation to closeout in one system. Assess & Restore Execute blue and grey sky work in a single mobile app. Clearion Plan, execute, and document vegetation and inspection work. TextPower Send urgent alerts that reach crews and customers fast. Ascend Automate flight crew staffing to cut cancellations. RosterApps Fill ground crew shifts faster with automated scheduling.

    PRODUCT UPDATES

    Track Crews from Callout to Closeout SEPT 23, 2025 ARCOS is excited to announce the release of Convoy Tracking, a powerful new capability within Crew Manager that gives utilities unprecedented visibility into mutual aid crews as they travel to support restoration efforts.
    Improve Connections with Field Crews JULY 28 2025 We’re excited to share two new feature sets for our Crew Manager product that will help utilities better communicate and collaborate with crews in the fiel
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    Trusted by Fortune 150 energy companies

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    Ranked on the Inc. 5000 list seven times

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    Focused on secure, reliable operations

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  • One Control Center for Every Scenario

    Arcos connects your people, work, and systems so you can execute well under any conditions.

    Industries OVERVIEW

    Electric Mobilize crews, restore power faster, and document every event. Gas Resolve leaks quickly and safely with compliant crews. Water Respond to breaks quickly and keep service flowing. Critical Infrastructure Improve outcomes with a single operational control center. Airlines Fill staffing gaps in minutes to avoid cancellations.

    ONCOMMAND SUITE OVERVIEW

    Menu Suite Image
    Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite
    icon

    Trusted by Fortune 150 energy companies

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    Ranked on the Inc. 5000 list seven times

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    Focused on secure, reliable operations

    Close

  • One Control Center for Every Scenario

    Arcos connects your people, work, and systems so you can execute well under any conditions.

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    Insights Blog Expert perspectives on utility operations and workforce trends. White Papers Deep dives on reliability, risk reduction, and digital transformation. Success Stories How utilities achieve reliability gains and measurable ROI. Resource Library Discover all the latest and greatest content from Arcos.

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    Trusted by Fortune 150 energy companies

    icon (1)

    Ranked on the Inc. 5000 list seven times

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    Focused on secure, reliable operations

    Close

  • One Control Center for Every Scenario

    Arcos connects your people, work, and systems so you can execute well under any conditions.

    • Contact Us

    ABOUT US

    Company Overview Learn more about the Arcos mission. Leadership Meet the team building the future of utility operations. ESG Policy Our commitment to environmental and social responsibility. Careers Join a team that powers critical infrastructure. Customer Steering Committee Shape the Arcos roadmap alongside fellow utility leaders. Our Investors The partners supporting Arcos growth and innovation.

    ONCOMMAND SUITE OVERVIEW

    Menu Suite Image
    Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

    FEATURED NEWS

    press-release-featured-image-template
    ARCOS Brings Convoy Tracking to Crew Manager Arcos announced today the addition of convoy tracking to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
    press-release-hb-helmbsriscoe
    ARCOS Introduces Native Two-way Crew Communication Arcos announced new enhancements to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
    press-release-featured-image-template
    Arcos Announces New Strategic Growth Investment from Bain Capital Arcos’ AI-enabled software solutions are leveraged by customers from Fortune 150 energy companies to municipal utilities to power and transform their field management operations.
    press-release-featured-image-template
    Arcos Launches Partner Network to Drive Collaboration and Innovation in Utility Workforce Management The program creates a formal framework for partnerships, which will benefit customers seeking guidance on complementing and expanding their use of Arcos
    See all News
    icon

    Trusted by Fortune 150 energy companies

    icon (1)

    Ranked on the Inc. 5000 list seven times

    vector

    Focused on secure, reliable operations

    Close

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Resource Management

  • Crew Callout Assemble qualified crews in minutes with automated callouts.
  • Crew & Event Logistics Coordinate lodging, meals, and crew support at scale.
  • Mutual Aid Management Onboard and manage mutual aid crews in one system.
  • Non-Native Crew Management Equip contractors with mobile tools from day one.
  • Crew & Contractor Management Standardize execution across all crews and contractors.
  • Crew Scheduling & Shift Fill Fill open trips and shifts with automated rule compliance.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

Work Execution

  • Asset Inspection & Maintenance Digitize inspections and maintenance with digital workflows and GIS integration.
  • Work Order Tracking Track job progress with real-time field data capture.
  • Wildfire Mitigation Target the work that matters most for safety and reliability.
  • Vegetation Management Plan, dispatch, and report on vegetation programs.
  • Damage Assessment & Repair Accelerate restoration with real-time field intelligence.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

Reporting & Analytics

  • Regulatory Reporting Generate comprehensive reports for regulators and FEMA.
  • Compliance Enforce labor rules and maintain audit-ready records.
  • Real-time Storm Restoration Reporting Gain real-time visibility into crew status and progress.
  • Closeout & Cost Recovery Accelerate event closeout with verified cost documentation.
  • Crew Expense Reporting Capture verified crew time and expenses automatically.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

Community Engagement

  • Outage Alerts Automate outage and restoration alerts to reduce call volume.
  • Billing Service Alerts Improve on-time payments with billing and past due reminders.
  • Conservation Campaigns Reduce peak demand with conservation alerts.

ONCOMMAND SUITE OVERVIEW

Menu suite image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite
Solutions Overview
Sign In Schedule a Workshop

Our Products

  • Callout Mobilize compliant crews in minutes with rules-driven callouts.
  • Crew Manager Track every crew from activation to closeout in one system.
  • Assess & Restore Execute blue and grey sky work in a single mobile app.
  • Clearion Plan, execute, and document vegetation and inspection work.
  • TextPower Send urgent alerts that reach crews and customers fast.
  • Ascend Automate flight crew staffing to cut cancellations.
  • RosterApps Fill ground crew shifts faster with automated scheduling.

PRODUCT UPDATES

Track Crews from Callout to Closeout SEPT 23, 2025 ARCOS is excited to announce the release of Convoy Tracking, a powerful new capability within Crew Manager that gives utilities unprecedented visibility into mutual aid crews as they travel to support restoration efforts.
Improve Connections with Field Crews JULY 28 2025 We’re excited to share two new feature sets for our Crew Manager product that will help utilities better communicate and collaborate with crews in the fiel
Learn More
Integrations
Sign In Schedule a Workshop

Industries OVERVIEW

  • Electric Mobilize crews, restore power faster, and document every event.
  • Gas Resolve leaks quickly and safely with compliant crews.
  • Water Respond to breaks quickly and keep service flowing.
  • Critical Infrastructure Improve outcomes with a single operational control center.
  • Airlines Fill staffing gaps in minutes to avoid cancellations.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite
Sign In Schedule a Workshop

RESOURCES

  • Insights Blog Expert perspectives on utility operations and workforce trends.
  • White Papers Deep dives on reliability, risk reduction, and digital transformation.
  • Success Stories How utilities achieve reliability gains and measurable ROI.
  • Resource Library Discover all the latest and greatest content from Arcos.

EVENTS

  • Events Connect with Arcos and peers at industry conferences.
  • Webinars Live and on-demand sessions on best practices and trends.

SUPPORT

  • Support & Help Center Find technical documentation, user guides, and resources.
  • Contact Us Reach the Arcos team with questions or to schedule a workshop.
Partner Network ROI Calculator
Sign In Schedule a Workshop

ABOUT US

  • Company Overview Learn more about the Arcos mission.
  • Leadership Meet the team building the future of utility operations.
  • ESG Policy Our commitment to environmental and social responsibility.
  • Careers Join a team that powers critical infrastructure.
  • Customer Steering Committee Shape the Arcos roadmap alongside fellow utility leaders.
  • Our Investors The partners supporting Arcos growth and innovation.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

FEATURED NEWS

press-release-featured-image-template
ARCOS Brings Convoy Tracking to Crew Manager Arcos announced today the addition of convoy tracking to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
press-release-hb-helmbsriscoe
ARCOS Introduces Native Two-way Crew Communication Arcos announced new enhancements to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
press-release-featured-image-template
Arcos Announces New Strategic Growth Investment from Bain Capital Arcos’ AI-enabled software solutions are leveraged by customers from Fortune 150 energy companies to municipal utilities to power and transform their field management operations.
press-release-featured-image-template
Arcos Launches Partner Network to Drive Collaboration and Innovation in Utility Workforce Management The program creates a formal framework for partnerships, which will benefit customers seeking guidance on complementing and expanding their use of Arcos
See all News
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Daily Operations

Mobile Workforce Management Improves Field Safety

Learn how mobile Workforce Management enhances field safety, streamlines tasks, and empowers crews to work smarter and safer in any environment.

Posted by 

ARCOS

 

|

 

August 04, 2022

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Utility field work is hazardous. Power lineman is among the top ten most dangerous jobs in the United States. Each year, dozens die, and thousands are injured. Several factors contribute to this result. Sometimes not enough staff deployed on a job. There may be inadequate training and supervision. Crews may fail to follow safety guidelines. And even if the worker is safe, accidents occur. This leads to incident reports, OSHA penalties and fines, and reputation damage. Anything companies can do to protect their workers is important. Especially if those actions reduce the number of fatalities. Enter mobile workforce management software, such as ARCOS’s Mobile Workbench, provides a variety of ways to keep field workers safe on the job. It allows increased visibility to ensure the company’s - and OSHA’s - safety procedures are being followed. It provides a handy way to transfer documentation and additional information in real-time. It allows field workers to report in more regularly. It keeps management appraised of how an emergency response is unfolding. It helps the utility’s actions remain fluid and responsive, even during volatile and rapidly changing conditions. Mobile Workbench is a powerful system and communications tool. It allows you to manage both work orders and people in the same system. It integrates with your legacy processes so everything is working together in a single place.

Field Visibility Lets You Adjust Your Response in Real-Time

In the past, when a field worker was sent out to handle a work order, the back office had little idea what was going on until the employee reported back the results of their manual inspection. The office had to wait for a phone call or a filed report, after the fact. If something happened, supervisors may not know until minutes or even hours later. With mobile workforce management software, every aspect of the work can be documented in real-time. If something goes wrong or an employee doesn’t report the next step in the process, the office knows almost immediately. Conditions on the ground can change in an instant. Reporting it in the app allows supervisors to adjust activities on the fly. Those changes can be communicated back to the field instantly. This provides the information necessary to deal with the unexpected, including safety hazards. The smartphone app helps managers assure that all appropriate safety guidelines are being followed in incident management and response. Processes can be monitored at every stage. Guidance can be asked for and given quickly. Sometimes additional issues will be found while completing a ticket, and further action or resources are needed. In these cases, the employee doesn’t have to hunt for paper manuals or stop work due to lack of training. They can get help and new instructions right away. This is especially important when resources are stretched thin. With an increase in weather events, companies may not be able to send as large a crew as they’d like to. Dealing with widely varying scenarios requires different skill sets. Crews may not know exactly which skills are necessary until they get to the scene. With a mobile app, if the crew on the ground doesn’t know how to handle something, the office can provide an expert to walk them through. Or they can send blueprints or manuals that give much needed information. Having this real-time connection to people, documents, and images is like having an extra teammate on the crew.

Keeping Crews Safe on the Road

Field workers spend much of their time driving so they’re at higher risk for auto accidents. Worse, these crews are often driving into hazardous conditions. This can lead to workplace fatalities. Many of these are avoidable. During an emergency, vehicles may need to be rerouted. That’s easy to do on a workforce mobility app. The office can send field crews an updated route or instructions. They can direct them around hazards. They can send them to assist another crew that needs help. They can adjust quickly when conditions on the ground change due to an escalating emergency. Workforce mobility apps also let the office monitor the crews as they drive. They can see when the vehicle stops unexpectedly, and for how long. They can make sure their vehicles are taking the prescribed routes. They can monitor speeds and driving habits. This alerts them if retraining is necessary, or if a different driver should be assigned to the crew. It provides another level of oversight for management. They can ensure crews are abiding by safety procedures and, if not, they can take corrective action more quickly.

Saving Money Through Safe Practices

No one wants to think about a field worker not making it home. With the increased oversight and communication a mobile app can provide, employees are more likely to end their shift intact. This is beneficial to themselves, their loved ones, and the utility they work for. Utility work order management and damage assessment apps like ARCOS’s Mobile Workbench make resource management more efficient. Utilities can ensure procedures are done right and safely the first time. Thus, the expense of sending additional resources out to respond is avoided. Those with specialized skills can guide the crew on the scene instead of traveling themselves. Giving back- office visibility into the field lets them manage all aspects of the operation. They can ensure crews aren’t wasting time and money. When safety procedures are followed, OSHA fines and insurance payouts for deaths and injuries are reduced. Besides the human loss, it also costs the company a lot of money as they seek to do right by the team member and their family. Not to mention, the utility must send additional crews to deal with the original incident plus the new situation. They also may have to adjust their workforce to replace the crew member.

We Can Help

ARCOS’s Mobile Workbench can help streamline your operations. It can give you the visibility you need for efficient workforce management and to ensure procedures are followed. It is a robust app for mobile devices that provides back-and-forth communication and document transmission, allowing flexibility in your response. It gives instructions on the ground to keep crews safe. It puts everything a field crew member needs in their pocket while also looking out for their safety. These features keep operations running smoothly while protecting employees and the business. Contact us for a demo of Mobile Workbench to see how you can use it to make your utility operations more safe and efficient.

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