Kansas City Power & Light had a situation. Callouts were taking hours. Grievances were piling up. Every adjustment to the process caused another challenge. The system they were using wasn’t working and the implementation team, newly formed to handle the situation, was given a deadline to replace it by the end of the year. This was a tight timeframe and whatever solution they chose would need buy-in from multiple parties, including members from two separate unions. Enter ARCOS. Our
configurable callout solution can be implemented quickly and easily, decreasing manual callout processes from hours to minutes. It takes into account all your union and business rules to create fast and reliable calls. ARCOS also logs every action taken and call made to produce comprehensive reporting, providing all the records you need in the rare instance a grievance arises.
Callout
Explore our comprehensive callout solution designed to reduce grievances and enhance customer satisfaction. Learn how effective communication and resource management can transform your operations.
