With so many things being instantly available in modern society, it can be a challenge to satisfy eager customers when services go down. They likely don’t know just how much happens behind the scenes to bring their utility service to them and are looking for an immediate fix. When it comes to restoration, a big challenge for many companies is lining up contractors to assist. Bringing in additional crews can be a timely process, with back-and-forth communications to outside companies and roster spreadsheets that need multiple updates. This impacts the overall speed of the repair greatly. Once the fixes are in-process, some utilities have turned to text messages and online portals to communicate repair status with their customers. This gives some insight into the process and sets expectations for when services may be running again. But isn’t it even better if the fix itself can be quicker?
Critical Infrastructure
Speed up restoration by connecting contractors directly to your workflow. ARCOS ensures seamless integration for faster, more efficient recovery operations.
