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    Crew Callout Assemble qualified crews in minutes with automated callouts. Crew & Event Logistics Coordinate lodging, meals, and crew support at scale. Mutual Aid Management Onboard and manage mutual aid crews in one system. Non-Native Crew Management Equip contractors with mobile tools from day one. Crew & Contractor Management Standardize execution across all crews and contractors. Crew Scheduling & Shift Fill Fill open trips and shifts with automated rule compliance.

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    Reporting & Analytics

    Regulatory Reporting Generate comprehensive reports for regulators and FEMA. Compliance Enforce labor rules and maintain audit-ready records. Real-time Storm Restoration Reporting Gain real-time visibility into crew status and progress. Closeout & Cost Recovery Accelerate event closeout with verified cost documentation. Crew Expense Reporting Capture verified crew time and expenses automatically.

    ONCOMMAND SUITE OVERVIEW

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    Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

    Community Engagement

    Outage Alerts Automate outage and restoration alerts to reduce call volume. Billing Service Alerts Improve on-time payments with billing and past due reminders. Conservation Campaigns Reduce peak demand with conservation alerts.

    ONCOMMAND SUITE OVERVIEW

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    Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite
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  • One Control Center for Every Scenario

    Arcos connects your people, work, and systems so you can execute well under any conditions.

    • Integrations

    Our Products

    Callout Mobilize compliant crews in minutes with rules-driven callouts. Crew Manager Track every crew from activation to closeout in one system. Assess & Restore Execute blue and grey sky work in a single mobile app. Clearion Plan, execute, and document vegetation and inspection work. TextPower Send urgent alerts that reach crews and customers fast. Ascend Automate flight crew staffing to cut cancellations. RosterApps Fill ground crew shifts faster with automated scheduling.

    PRODUCT UPDATES

    Track Crews from Callout to Closeout SEPT 23, 2025 ARCOS is excited to announce the release of Convoy Tracking, a powerful new capability within Crew Manager that gives utilities unprecedented visibility into mutual aid crews as they travel to support restoration efforts.
    Improve Connections with Field Crews JULY 28 2025 We’re excited to share two new feature sets for our Crew Manager product that will help utilities better communicate and collaborate with crews in the fiel
    Learn More
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    Trusted by Fortune 150 energy companies

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    Ranked on the Inc. 5000 list seven times

    vector

    Focused on secure, reliable operations

    Close

  • One Control Center for Every Scenario

    Arcos connects your people, work, and systems so you can execute well under any conditions.

    Industries OVERVIEW

    Electric Mobilize crews, restore power faster, and document every event. Gas Resolve leaks quickly and safely with compliant crews. Water Respond to breaks quickly and keep service flowing. Critical Infrastructure Improve outcomes with a single operational control center. Airlines Fill staffing gaps in minutes to avoid cancellations.

    ONCOMMAND SUITE OVERVIEW

    Menu Suite Image
    Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite
    icon

    Trusted by Fortune 150 energy companies

    icon (1)

    Ranked on the Inc. 5000 list seven times

    vector

    Focused on secure, reliable operations

    Close

  • One Control Center for Every Scenario

    Arcos connects your people, work, and systems so you can execute well under any conditions.

    • Partner Network

    RESOURCES

    Insights Blog Expert perspectives on utility operations and workforce trends. White Papers Deep dives on reliability, risk reduction, and digital transformation. Success Stories How utilities achieve reliability gains and measurable ROI. Resource Library Discover all the latest and greatest content from Arcos.

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    Events Connect with Arcos and peers at industry conferences. Webinars Live and on-demand sessions on best practices and trends.

    SUPPORT

    Support & Help Center Find technical documentation, user guides, and resources. Contact Us Reach the Arcos team with questions or to schedule a workshop.
    icon

    Trusted by Fortune 150 energy companies

    icon (1)

    Ranked on the Inc. 5000 list seven times

    vector

    Focused on secure, reliable operations

    Close

  • One Control Center for Every Scenario

    Arcos connects your people, work, and systems so you can execute well under any conditions.

    • Contact Us

    ABOUT US

    Company Overview Learn more about the Arcos mission. Leadership Meet the team building the future of utility operations. ESG Policy Our commitment to environmental and social responsibility. Careers Join a team that powers critical infrastructure. Customer Steering Committee Shape the Arcos roadmap alongside fellow utility leaders. Our Investors The partners supporting Arcos growth and innovation.

    ONCOMMAND SUITE OVERVIEW

    Menu Suite Image
    Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

    FEATURED NEWS

    press-release-featured-image-template
    ARCOS Brings Convoy Tracking to Crew Manager Arcos announced today the addition of convoy tracking to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
    press-release-hb-helmbsriscoe
    ARCOS Introduces Native Two-way Crew Communication Arcos announced new enhancements to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
    press-release-featured-image-template
    Arcos Announces New Strategic Growth Investment from Bain Capital Arcos’ AI-enabled software solutions are leveraged by customers from Fortune 150 energy companies to municipal utilities to power and transform their field management operations.
    press-release-featured-image-template
    Arcos Launches Partner Network to Drive Collaboration and Innovation in Utility Workforce Management The program creates a formal framework for partnerships, which will benefit customers seeking guidance on complementing and expanding their use of Arcos
    See all News
    icon

    Trusted by Fortune 150 energy companies

    icon (1)

    Ranked on the Inc. 5000 list seven times

    vector

    Focused on secure, reliable operations

    Close

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Resource Management

  • Crew Callout Assemble qualified crews in minutes with automated callouts.
  • Crew & Event Logistics Coordinate lodging, meals, and crew support at scale.
  • Mutual Aid Management Onboard and manage mutual aid crews in one system.
  • Non-Native Crew Management Equip contractors with mobile tools from day one.
  • Crew & Contractor Management Standardize execution across all crews and contractors.
  • Crew Scheduling & Shift Fill Fill open trips and shifts with automated rule compliance.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

Work Execution

  • Asset Inspection & Maintenance Digitize inspections and maintenance with digital workflows and GIS integration.
  • Work Order Tracking Track job progress with real-time field data capture.
  • Wildfire Mitigation Target the work that matters most for safety and reliability.
  • Vegetation Management Plan, dispatch, and report on vegetation programs.
  • Damage Assessment & Repair Accelerate restoration with real-time field intelligence.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

Reporting & Analytics

  • Regulatory Reporting Generate comprehensive reports for regulators and FEMA.
  • Compliance Enforce labor rules and maintain audit-ready records.
  • Real-time Storm Restoration Reporting Gain real-time visibility into crew status and progress.
  • Closeout & Cost Recovery Accelerate event closeout with verified cost documentation.
  • Crew Expense Reporting Capture verified crew time and expenses automatically.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

Community Engagement

  • Outage Alerts Automate outage and restoration alerts to reduce call volume.
  • Billing Service Alerts Improve on-time payments with billing and past due reminders.
  • Conservation Campaigns Reduce peak demand with conservation alerts.

ONCOMMAND SUITE OVERVIEW

Menu suite image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite
Solutions Overview
Sign In Schedule a Workshop

Our Products

  • Callout Mobilize compliant crews in minutes with rules-driven callouts.
  • Crew Manager Track every crew from activation to closeout in one system.
  • Assess & Restore Execute blue and grey sky work in a single mobile app.
  • Clearion Plan, execute, and document vegetation and inspection work.
  • TextPower Send urgent alerts that reach crews and customers fast.
  • Ascend Automate flight crew staffing to cut cancellations.
  • RosterApps Fill ground crew shifts faster with automated scheduling.

PRODUCT UPDATES

Track Crews from Callout to Closeout SEPT 23, 2025 ARCOS is excited to announce the release of Convoy Tracking, a powerful new capability within Crew Manager that gives utilities unprecedented visibility into mutual aid crews as they travel to support restoration efforts.
Improve Connections with Field Crews JULY 28 2025 We’re excited to share two new feature sets for our Crew Manager product that will help utilities better communicate and collaborate with crews in the fiel
Learn More
Integrations
Sign In Schedule a Workshop

Industries OVERVIEW

  • Electric Mobilize crews, restore power faster, and document every event.
  • Gas Resolve leaks quickly and safely with compliant crews.
  • Water Respond to breaks quickly and keep service flowing.
  • Critical Infrastructure Improve outcomes with a single operational control center.
  • Airlines Fill staffing gaps in minutes to avoid cancellations.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite
Sign In Schedule a Workshop

RESOURCES

  • Insights Blog Expert perspectives on utility operations and workforce trends.
  • White Papers Deep dives on reliability, risk reduction, and digital transformation.
  • Success Stories How utilities achieve reliability gains and measurable ROI.
  • Resource Library Discover all the latest and greatest content from Arcos.

EVENTS

  • Events Connect with Arcos and peers at industry conferences.
  • Webinars Live and on-demand sessions on best practices and trends.

SUPPORT

  • Support & Help Center Find technical documentation, user guides, and resources.
  • Contact Us Reach the Arcos team with questions or to schedule a workshop.
Partner Network ROI Calculator
Sign In Schedule a Workshop

ABOUT US

  • Company Overview Learn more about the Arcos mission.
  • Leadership Meet the team building the future of utility operations.
  • ESG Policy Our commitment to environmental and social responsibility.
  • Careers Join a team that powers critical infrastructure.
  • Customer Steering Committee Shape the Arcos roadmap alongside fellow utility leaders.
  • Our Investors The partners supporting Arcos growth and innovation.

ONCOMMAND SUITE OVERVIEW

Menu Suite Image
Learn how ARCOS puts teams in control with unified crew, process, and asset management. Explore the Full Suite

FEATURED NEWS

press-release-featured-image-template
ARCOS Brings Convoy Tracking to Crew Manager Arcos announced today the addition of convoy tracking to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
press-release-hb-helmbsriscoe
ARCOS Introduces Native Two-way Crew Communication Arcos announced new enhancements to Crew Manager, its comprehensive solution for assigning, tracking and managing crews.
press-release-featured-image-template
Arcos Announces New Strategic Growth Investment from Bain Capital Arcos’ AI-enabled software solutions are leveraged by customers from Fortune 150 energy companies to municipal utilities to power and transform their field management operations.
press-release-featured-image-template
Arcos Launches Partner Network to Drive Collaboration and Innovation in Utility Workforce Management The program creates a formal framework for partnerships, which will benefit customers seeking guidance on complementing and expanding their use of Arcos
See all News
Contact Us
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Operational Analytics

How to Get the Most Out of Your Homegrown and Legacy Systems

Boost efficiency by upgrading your legacy systems with automated solutions, real-time reporting, and seamless integration—without changing your processes.

Posted by 

ARCOS

 

|

 

April 13, 2022

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Change can be hard, and our basic instincts often guard against making changes. You remember the adage, “if it ain’t broke, don’t fix it.” Unfortunately, this perfectly normal urge can allow us to grow complacent. This applies not only to our personal lives but also our work lives. The systems we use, which have been honed and refined over decades of experience, can sometimes go without review and enhancement for years. Also, even the most refined processes have room for improvement. The needs and requirements of the world keep changing and so must we to stay relevant and competitive. The challenge is to identify what shouldn’t be touched and what can be improved upon. ARCOS understands this and has a variety of configurable options for all your business needs. We can often incorporate your legacy processes into your personalized configuration in the various ARCOS solutions. This allows you to get more mileage and leverage out of what you worked so hard to build, without disrupting your business.

Replacing Manual Processes with Automated Solutions

One way to make use of ARCOS is by updating your current technology without changing your operational processes. We can help you move things you managed on paper online without modifying the steps you take to do them in. In this way, we’re not tossing out anything, we’re just upgrading the interface you use. For instance, you likely already have many rules when deciding which employees to call for a job based on your business needs and workforce agreements. We can configure those rules into our software and automate the calls. You no longer need to take all the agreement rules into account on the fly and this helps to eliminate mistakes. We can also call multiple employees at once, making the callout process quicker and more efficient. By replacing a cumbersome task with a few clicks of the mouse, you can still do what you do, but your time is freed up to focus on what’s really important. If you keep employee schedules in the ARCOS system, you will always know who is truly available, not just who is supposed to be available. This means there isn’t time wasted calling those on PTO or who are already out on another call. Even without the full schedules, each callout will take into account the unreleased callouts that came before.

Reporting Made Effortless

Reporting is another place where ARCOS comes in handy. In the scenario described above, the team making the manual calls needed to keep meticulous records in case a grievance was filed, or an employee questioned the order of those called. Besides essentially eliminating grievances because the system follows the configured rules every time, in ARCOS everything is tracked automatically so you can look back at what was done at any time. The automated reporting capabilities are not just limited to callouts. Everything you do in ARCOS, from assigning schedules and rosters to managing crews and incidents, is captured and recorded. We have a variety of always available, built-in reports and can build custom reports as needed. This takes a lot of burden off the staff and saves countless administrative hours collecting and inputting data and updates manually. With ARCOS’s robust reporting, it’s easier to identify weaknesses or areas of improvement. Managers will have more time to look over data and see the trends, as well as analyze performances. In this way, you’ll be able to figure out what truly does need to be changed and what’s already working with a minimal amount of manual effort.

Uniting the Backoffice and Field

By keeping all processes and reporting in one place, you will have instant access to all your information wherever you are. ARCOS offers mobile solutions, too, so that your field workers can keep the entire staff apprised of everything being done outside of the office. ARCOS becomes a single, central source of truth for work done anywhere, removing delays in reports coming in and being entered into the system. You will finally get a real-time look at the entire operation, resources and personnel. This serves multiple purposes that go beyond the data-centric. It 1) more fully connects your team, 2) makes communication easier while allowing for adjustments on the fly, and 3) lets you manage the flow of work in blue skies or grey, being nimble and responsive to the situation on the ground. ARCOS doesn’t need to change your current process unless you want it changed. Instead, we help you update your technology and enable your systems to talk to one another while keeping everything that is already proven to be working well. To learn how we can work with you to seamlessly blend your legacy operations with our technological upgrades, contact us today.

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